Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more
I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more
Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
She was amazing young lady
She was amazing young lady . Professionally speaking, Providing all the necessary information regarding the providers, and the expected service to give.
July 25, 2025
Unprompted review
Pleasant and helpful
July 30, 2025
Unprompted review
Is this octopus
July 30, 2025
Unprompted review
Brilliant no problems
Brilliant no problems. Answered questions. Very curtius. Friendly.
July 30, 2025
Unprompted review
Very Satisfied!
I got through to the customer service quickly. Paul was nice, efficient and funny. He solved my issue quickly and also really listened to me.
I am very satisfied!
July 29, 2025
Unprompted review
Be kind and respectful
Excellent customer service very professional. Just signed up with them today.
July 29, 2025
Unprompted review
Best service ever!
I am new to Ovo, and I am so happy with the vip service I received this morning with one of your staff. Thank you
July 29, 2025
Unprompted review
Clear information
Clear information, and a pleasure to deal with a person I could understand.
July 28, 2025
Unprompted review
Very good communication skills and good…
Very good communication skills and good knowledge and professional
July 28, 2025
Unprompted review
Amazing customer service operator
Amazing customer service operator, very understanding of my situation and helped toward resolving any issues and moved me onto a locked lower payment tariff. 10/10 service highly recommend.
Regards
Happy customer 😁
July 28, 2025
Unprompted review
Was good ,had understood your service…
Was good ,had understood your service offered me to .
July 28, 2025
Unprompted review
Very helpful explained everything good
July 28, 2025
Unprompted review
I spoke to George today and Loui…
I spoke to George today and Loui yesterday they were both very helpfull and professional
July 25, 2025
Unprompted review
Everything was explained very well…
Everything was explained very well including the smart meter
July 25, 2025
Unprompted review
All Good,
All Good,
Spoke to Alfie’
& fixed my Duel Energy
Saving £28.58 per month on a fixed 12 month deal…
Fab…
Needed with everything going up so much..
✅
Thanks
Octopus Energy…
C.j
N,W Kent…
July 25, 2025
Unprompted review
A normal personality interaction…
A normal personality interaction between caller
July 25, 2025
Unprompted review
Excellent helpful service and hopefully…
Excellent helpful service and hopefully saving me a lot of money !
July 24, 2025
Unprompted review
Understanding my needs n concerns
Understanding my needs n concerns. Explained in detail so I could understand very helpful n great experience for me thank you
July 24, 2025
Unprompted review
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