Utility Bidder Reviews 3,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting specific individuals for their exceptional service. Many people appreciate the clear explanations of costs and contract details, making the process transparent and easy to understand. Reviewers frequently mention significant savings on their utility bills, with some noting that the company secured better rates than they could find themselves. The customer service is often described as excellent, with many appreciating the efficiency, quick response times, and the stress-free experience of organizing utility contracts. However, some people mentioned difficulties in contacting the company or specific agents after signing up, leading to unresolved issues and unexpected charges. A few other people also felt that there was pressure to settle early or experienced problems with contracts failing to take effect, resulting in significant fees. Some customers reported being pursued for breach fees even after receiving confirmation that matters were closed, and others noted a lack of support when issues arose with new suppliers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as helpful, efficient, and... See more

Price

Users describe positive interactions with price, with many reviewers reporting significant savings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a business we haven't got time to go through all the options available to us for our energy. Utility Bidder have been great for us and Nizam has sorted our contracts the last few times now and co... See more

Company replied

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied


Company details

  1. Utility Contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional servjce

I run a small Barber Shop and was looking for the best deal for a shop my size .

The service I received , the help and funding be the best value was exceptional .

I am more than happy with service and advice I received.

Thank you Kenny Colwell from Utility Provider.

10/10

October 14, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 1 out of 5 stars

SCAM COMPANY AVOID

Would have put zero stars they are that bad! Used them to find me an electricity supplier after being hounded with calls. At that point I thought was a scam should have gone with my gut. They did eventually find me a supplier. What they didn’t make me aware of is that if there is a dispute with the supplier which is already on the premises that I will charged just under a £1000. Avoid Utility Bidder at all costs they are an absolute SCAM

October 14, 2025
Unprompted review
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Reply from Utility Bidder

Hi Brian Muxlow,

We can see that originally you sent a website form through our partner website to contact you, this will be why you received a high volume of calls.

We can also see that unfortunately, you have completed a contract directly with a supplier after agreeing a contract through us which results in our contract failing to go live . This is a breach of the Terms and Conditions that were part of the contractual agreement between yourself and Utility Bidder.

If you would like any further information or dispute this activity, please do so by calling our customer services team on 01858 410000.

Thanks,

Utility Bidder

Rated 5 out of 5 stars

Reliable broker

We are dealing with Utility Bidder for several years and they are always great. They are highly professional, friendly, with great experience in utilities’ market and always work quickly. It is a pleasure working with our consultant Sukie Gill and we are grateful to her. Highly recommend.

October 13, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 1 out of 5 stars

Complicit in selling energy contracts to scam companies

Although their customer service is great and they seem to be getting you good deals. I would be very careful trusting them. They work with companies such as Yorkshire gas & power. 3 years I have spent fighting them, complaint after complaint after complaint, random amounts of money tried from the bank, threatening letters, broken payment plans, closing complaints without dealing with them. They once broke into my pub to disconnect the gas supply, because of their mistake even the Baliff was embarrassed.

There latest trick, instructing a company called utility collection and adding 15 percent to the bill because of THEIR mistake.

But yes, the company you keep says a lot about you and if they’re selling you down the river to these crooks and countless other scam energy companies then they clearly can’t be trusted.

Best to just go directly to one of the big energy companies

STAY AWAY

October 11, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We are sorry to hear that you have not had a good experience with a supplier that we work with. Unfortunately, we do not come across occurrences very often and we would like to see what we are able to do to help the situation. We are able to speak to account managers to try and establish the errors attached to your account and see if we can aid a resolution. To do this, we are going to need more information - we will request this through TrustPilot. You are also welcome to call our customer services team on 01858 410000 to discuss your account and we will see what we are able to do.

Thanks,

Utility Bidder

Rated 5 out of 5 stars

Excellent Customer Service

I have been with Utility Bidder for a few years now. Another company got involved and tried to con me into changing to them. I was angry and upset but Utility Bidder contacted my supplier and sorted it all out, then got in touch with me to tell me that it was all sorted out. Very pleased with the Customer Service I received and the speed that they dealt with it.

October 7, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Staff really helpful and great advice

Kenny Colwell was really helpful in finding our business the best rates for several different sites that we occupy. This will save us thousands over the course of the year. I couldn't recommend this company and Kenny highly enough. No pressure sales, just simple to understand information.

October 8, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

made choosing energy supplier very easy

made choosing energy supplier very easy

October 7, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

brad was great

brad was great

October 3, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

You want him on your team...

Best prices chased down by the indomitable Khaliq Ibrahim! Great communication too. Recommend 100%.

October 3, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Helpful service and friendly staff

The process was very straight forward even though we had a few issues along the way but they where sorted promptly.
Kimberly who was sorting out our contracts for the upcoming renewal was so helpful, kind and compassionate. Nothing was ever too much for her and she made the process quick and easy.
I have been with utility bidder for many years as they are always getting great prices.

October 3, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

The outcome was okay

The out was okay. however the constant phone calls is off putting. not sure if i would recommend them if I find a different company that offers the same service

September 23, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Job done

Job done!
No need to worry about energy suppliers sneaking up prices. Also, no risk of putting off doing anything about it.

October 2, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service from Kenny at the Manchester office. Polite, informative and efficient, enough said.

October 1, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout. Communication, respectful conversation, always courteous, knowledgeable, taking time to explain, no pushy tactics, nice mannered and legible people. Altogether very personable. Many of these things missing in companies today. Top marks.

September 23, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 4 out of 5 stars

Very happy with switch and service from UB

Explanations about what was to happen in my switch of supplier were clear and communication great from Seeta.
Unfortunately the switch took some weeks but this was nothing to do with the Utility bidder service

August 6, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Leanne Hill is so nice and very…

Leanne Hill is so nice and very professional it’s like talking to a friend
She explains everything clearly and no pressure
It’s a pleasure to do business with her

September 29, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

I always dislike having to renew my…

I always dislike having to renew my utility contracts, Utility Bidder makes it a whole lot easier!
I also check to see if I am able to beat the prices they find for me and I do not succeed. They have always made me good savings, and make the process much less stressful.

September 29, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Fantastic

Fantastic, efficient service conducted by a polite, well mannered and pleasant CSR, well done.

September 24, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Steve Arundel Reid completed my renewal…

Steve Arundel Reid completed my renewal today, have been with this company Over 2 years now. Completely trust them with to get me the best deal available

September 23, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

First class communication

First class communication
Professional service

September 22, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

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