Utility Bidder Reviews 3,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting specific individuals for their exceptional service. Many people appreciate the clear explanations of costs and contract details, making the process transparent and easy to understand. Reviewers frequently mention significant savings on their utility bills, with some noting that the company secured better rates than they could find themselves. The customer service is often described as excellent, with many appreciating the efficiency, quick response times, and the stress-free experience of organizing utility contracts. However, some people mentioned difficulties in contacting the company or specific agents after signing up, leading to unresolved issues and unexpected charges. A few other people also felt that there was pressure to settle early or experienced problems with contracts failing to take effect, resulting in significant fees. Some customers reported being pursued for breach fees even after receiving confirmation that matters were closed, and others noted a lack of support when issues arose with new suppliers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as helpful, efficient, and... See more

Price

Users describe positive interactions with price, with many reviewers reporting significant savings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a business we haven't got time to go through all the options available to us for our energy. Utility Bidder have been great for us and Nizam has sorted our contracts the last few times now and co... See more

Company replied

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied


Company details

  1. Utility Contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Transparent process

Very easy to deal with
Transparent and give you all the information you need to make the best decisions
The gentleman I deal with is extremely knowledgeable and professional

November 17, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Kenny from Manchester Office was very…

Kenny from Manchester Office was very good and helpful. Got us a great deal for next 3 years. Cheaper than we are already paying!!

November 14, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Wesley Adams was so helpful and made…

Wesley Adams was so helpful and made switching my Electric and Gas supplier so simple whilst saving me money. Thank you so much

November 14, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Stuart Openshaw has been super helpful…

Stuart Openshaw has been super helpful during the transition process and is always willing to answer any questions I may have :)

November 14, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Liam was super-efficient

Liam was super-efficient, made it simple for me as I was thinking this could be an admin nightmare, but it wasn't. I will be using Utility bidder for all our large commercial acquisitions going forward as they have saved our business a lot of money. Good Job Liam!!

November 14, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Would highly recommend to any business owner!

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, which will save me over 50% on my present contact.
Would highly recommend to any business owner!

November 13, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Leanne has been great and very…

Leanne has been great and very patient... she managed to get contracts based on my peculiar requirements and sort my whole portfolio in a professional and timely manner. Great job Leanne!!!

November 7, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Informative and in-depth information

Informative and in-depth information, no pressure to sign, and very pleasant to work with, would recommend.
Rebecca Lau was professional and polite on the phone and via email.

November 6, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 1 out of 5 stars

AVOID UTILITY BIDDER or be very careful with the small print

After looking for a new energy supplier Utility Bidder found me a new supplier and very quickly encouraged me to sign up.
My existing supplier had made a mistake sending me a renewal letter so i thought it was ok to switch.
After 3 days i found out that i couldn't move.
I emailed the supplier to cancel the agreement.
4 weeks latter we received a threatening email from a no win no fee company Pre Action stating that the small print in the contract meant we owed utility bidder in excess of £1500.
I at all times acted in good faith and there was no checks or attempts by Utility Bidder to see if it was ok to move.
This is a very unethical way to raise revenue from individuals that they know don't have the knowledge when it comes to utilities, there answer is read the contract small print

November 5, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello Dean,

Thank you for providing more information.

Typically cases are sent to Pre-Action as there has been a breach of contract, usually when another contract is agreed elsewhere that therefore prevents the initial contract from going live.

We can see that we have sent email communication to you highlighting that another contract should not be agreed for those meters, this is also explicitly stated within our Terms and Conditions. This was issued prior to another agreement being taken with your incumbent supplier. Unfortunately, there cannot be two contracts for the same business meter(s) which has therefore resulted in the contract completed through Utility Bidder to fail.

If you would like any more information or to speak to our team, please contact Customer Services on 01858 410000 or email customerservices@utilitybidder.co.uk

Thanks

Utility Bidder

Rated 5 out of 5 stars

Great Customer Service!

We have been using utility bidder as a business for a short while and Nizam is absolutely amazing! We recently had some issues with our payment terms with a supplier, in which they refused to budge (we wanted to extend the payment term days) with me but Nizam managed to get them to extend from 10 days to 30! Great work! Would highly recommend using Utility Bidder and especially Nizam!!

November 3, 2025
Unprompted review
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

George Ogilvy is always ready to help…

George Ogilvy is always ready to help and advise, and to look into questions for me. I look after Utilities for 3 companies and appreciate the guidance and prices that I get

November 3, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Great service

Great service, David Grimshaw was friendly, quick, to the point and exactly what we wanted. Explained anything we did not understand. Thanks for your help

October 31, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

A good experience, contract successfully managed

My contact, Sukie Gill, was most helpful and patient through the whole process, which was completed quickly and successfully. It was easy to make contact, and all stages were very efficiently and pleasantly managed. It was a good experience and an excellent recommendation to engage with Utility Bidders in the future

October 29, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

LEANNE WAS VERY PATIENT AND DID NOT…

LEANNE WAS VERY PATIENT AND DID NOT PRESSURE ME AT ANYTIME, WHICH IS WHY I CONTINUE TO USE UTILITY BIDDER

October 24, 2025
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Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Rebecca Lau: Excellent Support

This is the text of the e mail that I sent to Rebecca Lau today:
Thank you so much for your help and support. I can be highly critical of people in call centres and similar. I told you that I had a falling out with one of your competitors.
Your responses to me have been straight forward and it has been a pleasure to talk to you on the phone. You initially brought calm into my stressed life.
I wish you every success. If you ever need a reference do let me know.

October 20, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Knowledge of available deals

Knowledge of available deals

October 10, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Great service and cost

Once again great service and rates for our new commercial unit for electircity anf gas . Thank you Sham for your effort

October 16, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Sukie Gill made switching energy…

Sukie Gill made switching energy suppliers an easy & pleasurable experience, whilst saving money. Usually it’s the most boring task that no-one can possibly enjoy and probably dread the prospect of having to do.
Congrats UB for having a great member of staff.

October 9, 2025
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

Rated 5 out of 5 stars

Kenny the advisor was very patient and…

Kenny the advisor was very patient and explained everything in simple terms.
Very pleasant and gave me all the information I needed.

October 15, 2025
Utility Bidder logo

Reply from Utility Bidder

Hello,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Utility Bidder

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