Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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The lady is spoke to was very helpful…
The lady is spoke to was very helpful and patient with me. Thank you
August 3, 2026
Reply from Utility Warehouse
Hi Sherry,
It's great to hear the adviser you spoke with was helpful and patient throughout your conversation. We’re pleased they were able to support you and make things a little easier.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Customer service is always great
Customer service is always great and always provides needed help.
August 3, 2026
Reply from Utility Warehouse
Hi Lateefat,
We're delighted to hear you've consistently had a great experience with our customer service team. It's wonderful to know they've always been able to provide the help you need.
Cheers,
The Utility Warehouse Team
Meter Readings
Still waiting after nearly two years to be able to enter my Gas Meter readings on the App and on Line.
August 3, 2026
Reply from Utility Warehouse
Hi Chris,
We're sorry to hear you've been unable to enter your gas meter readings through the app or online. We understand how frustrating that must be, especially after such a long time.
We appreciate you taking the time to share your feedback, and we'll make sure it's passed on to the relevant teams as we're always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
Got all the information I needed…
Got all the information I needed advisor was very helpful
August 3, 2026
Reply from Utility Warehouse
Hi Yvonne,
It's great to hear our team were able to provide all the information you needed and that your adviser was helpful throughout your experience.
We appreciate your kind words and are pleased we could help.
Cheers,
The Utility Warehouse Team
Superb all round service!
I have been with Utility Warehouse for so many years, I can't remember. During those many years and using them for Electricity, Gas, Mobile phones, Land Line, House and Building Insurance - I think that's all! - They have never let me down. There has always been someone to talk to and they have always
been able to helpif I ever needed it.
August 3, 2026
Reply from Utility Warehouse
Hi Mrs Hindmarch,
We're delighted to hear you've been with Utility Warehouse for so many years and have had such a positive experience across our services. It's wonderful to know our team have always been there to support you whenever you've needed help.
We really appreciate your loyalty and kind words.
Cheers,
The Utility Warehouse Team
Effective listening to customer…
Effective listening to customer opinions or complains.
Worked on it
And prompt response
August 3, 2026
Reply from Utility Warehouse
Hi David,
It's great to hear you felt listened to and that your feedback was handled with a prompt response. We’re pleased our team were able to support you.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Polite staff
Polite staff, fast answering of the phone. Talking you through every option.
August 3, 2026
Reply from Utility Warehouse
Hi Julie,
We're delighted to hear you had a positive experience with our team. It's great to know they were polite, quick to answer and took the time to talk you through your options.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Very polite and patient representative
Very polite and patient representative, problem was quickly identified and was told it would be sorted quickly. It was sorted quickly! My grateful thanks to you all.
August 3, 2026
Reply from Utility Warehouse
Hi Mr. S. Griffiths,
We're delighted to hear your issue was identified and resolved so quickly. It's great to know our team provided a polite and patient service throughout.
Thank you for your kind words. We're so pleased we could help.
Cheers,
The Utility Warehouse Team
They don't know what they are doing
I wanted to increase my direct debit. The person who answered the phone sounded a bit confused and passed me over to someone else. They in turn passed me on to someone else. It took 3 people to sort it out for me
August 3, 2026
Reply from Utility Warehouse
Hi Janet,
We're pleased to hear your request was sorted, although we're sorry it took longer than it should have and that you had to be transferred between different team members.
We appreciate you sharing your experience and we'll make sure your feedback is passed on as we're always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
Helpful
Informed, polite and helpful staff. Directed me to remain on the lowest possible fixed tariff for energy. Broadband staff very friendly checked my connection whilst on the phone and made me aware when current deal is ending. Thank you :)
August 3, 2026
Reply from Utility Warehouse
Hi Dawn,
We're delighted to hear you found our team informed, polite and helpful. It's great to know they were able to support you with both your energy tariff and broadband, keeping you informed every step of the way.
We appreciate your kind words and are pleased we could help.
Cheers,
The Utility Warehouse Team
Prompt response
Prompt response, good understanding by the operator, repair or investigation ticket raised.
August 3, 2026
Reply from Utility Warehouse
Hi Stephen,
We're pleased to hear you received a prompt response and that our team were able to understand your issue and raise an investigation for you.
We appreciate your positive feedback and hope everything is resolved for you soon.
Cheers,
The Utility Warehouse Team
The experience so far with U W has…
The experience so far with U W has been excellent, compared with my previous suppliers you company has been superb
August 3, 2026
Reply from Utility Warehouse
Hi,
It's fantastic to hear you're enjoying your experience with Utility Warehouse. We're really pleased to know we've made such a positive impression.
Cheers,
The Utility Warehouse Team
Very helpful and patient person…
Very helpful and patient person speaking to me. Helped me sort the issue out easily.
August 3, 2026
Reply from Utility Warehouse
Hi Viv,
It's great to hear our team were able to help you resolve your issue with ease. We're pleased you found them helpful and patient throughout your experience.
Cheers,
The Utility Warehouse Team
Advice on energy
August 3, 2026
Reply from Utility Warehouse
Hi David,
We're pleased to hear our team were able to provide you with the energy advice you needed. We appreciate your positive feedback and are glad we could help.
Cheers,
The Utility Warehouse Team
I was helped by Portia
I was helped by Portia, a very knowledgeable and patient assistant who resolved my issues promptly and confidently.
July 27, 2026
Reply from Utility Warehouse
Hi Michael,
Thanks for taking the time to leave a review.
We're really pleased to hear Portia was able to resolve your issue so promptly. We'll be sure to pass on your kind words to her.
Cheers,
The Utility Warehouse Team
House insurance
Very easy to complete online application for home insurance
And no extra cost for monthly payments!
August 2, 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you found the online application quick and easy, and that the monthly payment option worked well for you.
Cheers,
The Utility Warehouse Team
Still waiting for Openreach appt to do…
Still waiting for Openreach appt to do outside repair
was told appt would be Monday 3rd August but have not heard anything?
July 25, 2026
Reply from Utility Warehouse
Hi Stephen,
We're sorry to hear you're still waiting for your Openreach appointment and understand how frustrating delays can be.
Please give our team a call on 0333 777 0777 so we can check the latest update for you and help get this looked into.
Thanks,
The Utility Warehouse Team
Poor customer service - AVOID
Poor customer service and wont take my calls.
UW decided to send me a disconnection fee when it was agreed this was not payable.
They wont reply to me or speak to me on the phone and pass me between payments team and customer service. Instead they send me chaser and threats for debt collection. If Customer service is important to you, avoid using UW.
I'm sure UW will add a generic message saying please contact us which is ironic since you wont speak to me about my issue!
August 3, 2026
Unprompted review
Reply from Utility Warehouse
Hi Luke,
We're sorry to hear about your experience and understand how frustrating it must be to feel passed between teams without getting the support you need.
We'd like the opportunity to review this for you and look into the concerns you've raised. Please give our team a call on 0333 777 0777 so we can discuss this with you and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
⭐ 1/5 — Extremely disappointing experience with Utility Warehouse
⭐ 1/5 — Extremely disappointing experience with Utility Warehouse
I would strongly recommend thinking twice before joining Utility Warehouse.
My experience with this company has been a complete mess from start to finish. I provided my meter readings every month, yet somehow the tariffs, charges and account balances kept becoming more confusing. At first the prices seemed very attractive, but over time the amount I was being charged kept increasing, even while I was trying to keep everything up to date.
What made things worse was that even after leaving Utility Warehouse, they continued trying to take payments by Direct Debit. When the Direct Debit was removed, I then started receiving debt collection communications. The information I was given about what I supposedly owed was inconsistent, and different charges seemed to appear without clear explanations.
The broadband return was another frustrating experience. They wanted to charge me £160 for not returning the broadband equipment, despite not properly providing the information I needed about where to return it. Once the equipment was returned, they still wanted to charge around half of that amount, which made absolutely no sense to me.
Customer service has been extremely poor. I have spent far too much time calling, trying to understand the account and trying to prevent incorrect charges or debt collection action. Different information seems to be given depending on who you speak to.
Based on my experience, the attractive prices simply aren’t worth the stress and time involved. I certainly wouldn’t use Utility Warehouse again.
My advice: look elsewhere.
August 3, 2026
Unprompted review
Reply from Utility Warehouse
Hi Israel,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This certainly isn't the experience we want our customers to have. If you're still experiencing these issues, please give our team a call on 0333 777 0777 so we can review everything with you and work towards getting it resolved.
Thanks,
The Utility Warehouse Team
always good service never any problems
July 26, 2026
Reply from Utility Warehouse
Hi Joyce,
Thanks for taking the time to leave a review.
We're really pleased to hear you've consistently had a great experience with us. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
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