UGS 

Pre-ordered a 5090 on the 21st of February, but cancelled my pre-order on April 2nd because I found the card that I wanted. Never got the product since they were not in stock so I asked for my money back.

It is now the 1st of May and they still have not refunded me. Mostly the contact is through WhatsApp and every week they made a promise that they would refund that week, but I still don't have my money back. Now they are just straight up not answering my chats on WhatsApp. I am very scared I might not get my money back.

TLDR:
Shipment was promised five times over a period of 5 weeks of a 5090 TUF GPU. Requested a cancellation and still have not been repaid after waiting more than 4 weeks.
I can not recommend UW gamer specialists.

19th March: Ordered a Asus TUF 5090 as it became available on their website (in stock upon ordering)
21st of March I contacted customer service to make sure it was being shipped as the launch of the 5090 cards was severely lacking supply. Tried to call, but was redirected to automatic voice mail due to heavy load. Same thing happened the following day. Wrote an email with no reply.
25th March: Wrote a second time. Customer service replied product was expected to be in stock and shipped on the 7th of April.
8th April: no shipment the prior day. Contacted customer service once more with a reply shipment was due in that week.
11th+15th April Contacted the customer support once more with a status as the card had not been shipped yet it is being advertised on the website as available and now 200 euros cheaper. Already spending 3000 euros+ is a great deal of money for me.
25th April: Cancelled my order and requested my payment back
15th May: Confirmed payment to be refunded. Nothing has been done since.
26th May:

The lack of communication and updates would make me consider not buying from UW Game Specialist again. As of today I am still waiting for my card and will probably do so for some time.

Update: Customer support is looking into supplying me with an update shortly and asked to edit or remove this review. I’m happy to change my review once the delivery has been made.

Update 2: got an email Monday the 20th promising shipment this week. Wrote customer service every day of the week to confirm a solid delivery date. As of Friday the 25th nothing has been shipped and there are no replies to my inquires of a precise date of delivery. Cancelled my order and bought elsewhere with delivery on Monday.

I ordered PlayStation 5 Pro from this shop, they shipped it to me really quickly, actually on the same day. But then the problems appeared - seems like PostNL have lost the package and it didn't arrive in a week. Shop helped me with starting investigation immediately after this situation appeared. Then, a week later, after PlayStation still didn't arrive and it was no answer from PostNL, they helped me and offered to ship another one or make a refund, I was really impressed by this step from a company. After they made a new shipment, I got my PS5 Pro in one day. Everything is okay with console, so I am really excited to play some great games. Thanks to shop for assistance and help.

Very happy, delivered in time

Pre-ordered an RTX5090 on 11 Feb, paid via Paypal EUR 3.6K.
I cancelled on 21 Feb as I regretted a pre-prder, wanted to wait for it to be stocked on the market.
Followed up on 28 Feb on how long refund takes. They said refund takes up to 14 days and is "in progress".
Followed up again on 11 March. They lied that they had a problem with Paypal that refund cannot be processed.
I found out because I called Paypal on 18 March to verify the situation, Paypal said they could initiate refund anytime 24/7 and they DID NOT start the refund process. I have opened a case on this at Paypal. I informed them via Whatsapp that they have until 29 Mar to respond. They bargained to refund immediately if I close the case. Their attitude was arrogant. I refused. Now they escalated it to Paypal Claims department. Hilarious isn't it? I will update again when I have information from Paypal on what's next.

They were quick to handle my order and was shipped the same day. I’m a happy customer and will definitely come back to make a future order.

It was a bit of delay ( delivery of a playstation 5) but at the end all was good. And they answear the email and via whatsapp. 4 stars

Ordered a RTX 4090 in January 2024. I have my order number saved in emails sent to me. I have since went to my account to see that my order isn't shown in my order page. There is no history of this order on my account on the website. I have contacted them through email on 8/12/2024. Its now 30/12/2024 and I have had no response to this.

I cant really see why you wouldn't contact someone about a €2100 purchase made through your company. I saw and still see nothing but good reviews but I cant say the same until I get contacted. I don't think 3-4 weeks for an email response is good practices to go by.

If someone contacts me and gets me the information I need then I can update my review.

UPDATE:
I have updated my review to 4 stars as I finally got to someone through WhatsApp only. Since Phone number doesn't work and emails aren't responded to. This is not that good of business practice to be able to only contact through an app on a phone. But thanks for finally solving my problem

Fast, although the delivery guy left the package unattended on the hall of the comunal building

I live in holland since 2 years and this is my second time ordering on uwgamespecialist.nl, very nice and good service, thank you once again

Ordered some CPU, motherboard & some cooling paste in the weekend. Expecting it to be shipped somewhere between monday & wednesday as everything was in stock and their website declares it as such.

However nothing is shipped, they are unreachable by phone it seems. So I sent them an email that I want to decline my purchase and have a refund.

No response yet, I'm hoping they can just cancel the order, refund me and not ship the damn thing to me as it's going to take ages it seems.

This is not a serious business. I bought a video card 15 days ago because their website said the item was in stock and delivery would happen on the next day. After a few days of no news from them I sent an e-mail inquiring about the item, no response. Only after I threatened them with a bad review did they respond to my e-mail saying that the item would be delivered on a specified date. It is worth noting that when I sent the second e-mail the website still said the item was in stock. Anyway, the date came and went and nothing happened. I sent another e-mail with no response. After couple of days I demanded my money back, still no response, thus the reason for writing this review.

PostNL did not delivery me laptop for some reason. When I contacted uwgamespecialist they ensured me that they will look into issue and I will get my money back. It is already 2 months I'm contacting with them and still did not get my money back. Every week they tell me "this Friday bla-bla-bla" - nothing happens.

I still believe I will see my money back eventually, but the irresponsibility of the vendor makes me more and more alarming.

Update: Finally money was reimbursed. Thanks to vendor for assistance.

I ordered a 4090 off of their website, after multiple days with it not being sent out I sent an email to their customer service and then called later the same day. The representative was friendly and told me that they would check the warehouse and give me an update on my order. A few minutes later I receive an email saying that "something went wrong with the stock" and that my order had been cancelled.

I was watching this item on their webshop over the last few days while waiting and it went from "in stock" to "limited availability" to "sold out" and then back to "in stock" all while waiting for it to be sent out.

This seems like such a cop out, and now I'm out nearly 2,000 euros while waiting for a refund because of their mistake. Instead of cancelling my order they should probably try to find a way to fulfill it instead.

Would not recommend buying anything from here. The low price honestly feels like bait now.

Edit: We came to an agreement and the relevant item has been shipped to me but not after paying a bit extra out of pocket. I am adjusting my review from 1 star to 3 stars as, while I still believe that the webshop should have honored the initial agreement (I still believe that they cannot back out of a purchase agreement once it has been made in good faith), their customer service followed up with me quite promptly and we found a middle ground that, while not ideal for me, is acceptable. I still have apprehensions about shopping here in the future.