I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved... See more
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The casino honors wager-free cashback terms without sneaky clauses buried inside forty pages of fine print documents.
Search found Book of Dead, then the tile opened a blank white page twice. Support told me to try another browser, which is not a fix when every other page on the site loads fine not exactly confidence... See more
Even during peak weekend traffic, game assets preload instantly without getting stuck on fifty percent buffer screens.
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Started a small 35 cashout mainly to…
Started a small 35 cashout mainly to test the cashier. It moved to paid, then back to balance, and the reason field just said "manual review". I saved a screenshot before closing the page.
casino app chat doesnt keep transcripts.
free spins expired in 24 hours which…
free spins expired in 24 hours which nobody mentioned upfront.
second agent gave me the opposite…
second agent gave me the opposite answer to the first one.
Still pending after nine days
The live roulette lobby showed open…
The live roulette lobby showed open seats, then each table said full after I clicked. I refreshed three times and got three different counts. What a faff for one simple game. brilliant… another tiny rule discovered after the money left.
I escalated a payout complaint on 2…
I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved to another department, and that the five day clock had restarted from the transfer. Nobody had told me about the transfer. I only found out because I asked.
The mobile cashier button sat behind…
The mobile cashier button sat behind the keyboard on my iPhone SE. I could type the amount, but confirming it took three page reloads. The issue stayed unresolved in the history. The status did not explain the next step.
Gates of Olympus showed in search but…
Gates of Olympus showed in search but would not open after login
Somehow, new-games tiles led to pages that would not load
small bug maybe, but money pages need consistency
My coffee went cold while I compared the pages
My experience was fine at first
My experience was fine at first. Then the app kept signing me out, and the rest of the session turned into a hassle.
new games row is half "coming soon"
new games row is half "coming soon", tap them and nothing opens.
New account and already two unanswered…
New account and already two unanswered messages sitting there
why is my payout pending
Search found Book of Dead
Search found Book of Dead, then the tile opened a blank white page twice. Support told me to try another browser, which is not a fix when every other page on the site loads fine not exactly confidence-building
The check itself was painless
The check itself was painless, one passport photo, cleared in ninety minutes... what came after was not. a second request eight days later for proof of address, on the same cashout, with nothing said about why the first had not covered it.
The bonus balance and real balance…
The bonus balance and real balance looked too similar on mobile
I thought I was using cash on Starburst, then noticed the wagering counter barely moved
Tiny design choice, massive irritation
Using my old iPhone SE after work
Using my old iPhone SE after work, the session timed out while I uploaded a file. Great when money is involved.
i only used a small amount
i only used a small amount, yet the time-out button led to an error page. The account area didnt provide any useful context.
recently played forgot half my sessions…
recently played forgot half my sessions for four days, without any proper update
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