I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved... See more
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The casino honors wager-free cashback terms without sneaky clauses buried inside forty pages of fine print documents.
Search found Book of Dead, then the tile opened a blank white page twice. Support told me to try another browser, which is not a fix when every other page on the site loads fine not exactly confidence... See more
Even during peak weekend traffic, game assets preload instantly without getting stuck on fifty percent buffer screens.
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bonus creditted twice then removed…
bonus creditted twice then removed twice, and the acount history shows none of it
signed up for the free spins
signed up for the free spins, they landed, but every win was locked behind a x45 wagering not mentioned on the banner
Cleared a third, gave up
Disclosed, deep in the terms
Daniel ignored my ticket
Asked a simple KYC question in support…
Asked a simple KYC question in support ticket. The answer was a full wall of generic terms and still did not say which file was failing. I saved a screenshot before closing the page.
I saved Fishin’ Frenzy to favourites…
I saved Fishin’ Frenzy to favourites twice. What annoyed me was that sound and spin settings reset after every refresh. small bug maybe, but money pages need consistency. I checked again later and the wording still had not changed
The confirm button blinked grey after I…
The confirm button blinked grey after I changed the amount.
No error message, no spinner, just a dead button until I refreshed.
I had to check the same screen again later.
The status did not explain the next step
Recently played listed games I had not…
Recently played listed games I had not opened and missed the one I was actually using. Maybe harmless, but it made the account history feel messy from the very first session. small amount, yes, but the handling was weird enough to notice
book of Dead counted 5% after the offer…
book of Dead counted 5% after the offer suggested more.
The slots froze after work
The slots froze after work, costing me the round.
Free spins active in wallet
Free spins active in wallet, missing inside the slot
The agent in chat said KYC passed
The agent in chat said KYC passed. Twenty minutes later the cashier demanded address proof again. Brilliant little circle.
The time-out could be cancelled…
The time-out could be cancelled immediately in another browser.
The bonus page said table games counted…
The bonus page said table games counted 10%, then live chat told me live games were excluded. Same promo, two answers. I am tired of reading terms that move around after the fact Absolute faff.
nine hundred slots and the lobby still…
nine hundred slots and the lobby still opens on the same eight tiles.
app updated on tuesday and the lobby is…
app updated on tuesday and the lobby is slow, 30 seconds to load.
Requested a cashout for 24 through…
Requested a cashout for 24 through Mastercard after a late shift. The status stayed on "paid" for two days, then the amount returned to balance with no note in the history. That is where the irritation started for me
It took nearly a fortnight then they…
It took nearly a fortnight then they asked for another photo of the doc.
Cashback date kept moving
Every number this site publishes…
Every number this site publishes differs from the one it functions to. 24 Hours on the payment area becomes 5 days, 30x on the offer becomes 40x in the panel. So which is real, since none agree?
theres no record in the account of…
theres no record in the account of which documents i have sent or when. every time i ask, somebody has to go and check, and twice now they told me nothing had been received.
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