Vagaro - US Reviews 162

Vagaro has been amazing in every way possible. Couldn't ask for a better company.

The Switch has been one of the best choices I've made this year. I was originally with Schedulicity for many years but was persuaded elsewhere, to a very unhelpful program. This merger is an awesome Business Program, so many different system apps with such ease and user friendliness with Tutorials. The best advantage is you can chat or TALK to a LIVE PERSON!
The switch over to Vagaro was so much easier than I even imagined, honestly, they're support and tech team do all the hard for us non-computer savvy folk.

Vagaro has made booking and managing appointments so easy for my business. It’s user-friendly, reliable, and helps keep everything organized. Plus, clients love the convenience of online booking. Highly recommend!

as a tattoo artist, this app is a must. it has made booking my clients, communicating with them, and keeping track of my daily schedule a breeze. 10/10 would recommend.

EASY TO USE, GREAT CUSTOMER SERVICE, MODULAR FEATURES.

*EDIT Update *
Paul M called me regarding this review, I called back immediately and hung up after 5 mins since he didn't leave an extension. I emailed him and asked how to get a hold of him since he didn't leave an extension, he never replied. PERFECT EXAMPLE OF THEIR CUSTOMER SERVICE

We were previously using Schedulicity who got bought out by Vagaro. Nobody from onboarding, or anywhere online did it say anything about the payment processor not transferring over. Therefore we have lost over $400 in "no show" fees. When I told "Ian K" this via chat on Vagaro, he couldn't have cared less, not even an apology. Tried to blame me for not reading onboarding info, but then contradicted himself when he sent it, and it said payment info doesn't transfer over.
Their customer service is awful and the software is SO slow. I will be switching companies this week.

Its a great system for scheduling! It's like u have an assistant. Keeping u in track, doing ur reminders and easily customizable for any type of business! Works great our practice! Keeps information confidential which is important to us!

It easy to use, love the text appointments reminders!

I've had an amazing experience working with Vagaro. Me and my clients love it.

This company and their support team are simply amazing. I had a huge learning curve when it came to technology. Their platform made it easy to create. Their support team are always there and available.

Great with Customer service

it is good for booking people
i use to work and clock people in and out

I get to be hands free in booking appointments leaving me available to be present with my clients.

They are really good about being available to help when you have questions regarding the app.

I love the ease of using this software. It has AI to help put information out professionally, and you are able to change information in your software and have it instantly be reflected on your website. The online book and phone app has truly streamlined my business and has helped ease my mind.

Has almost everything I need so far, except any settings page on the mobile app does not work. This is inconvenient in a lot of cases.

worst system I ever used. This software can even get date range correct. do not get me started on customer service, shom are nice but are unable to help you since the software is not working. 10 hours with technical support on hold and zero progress. STAY AWAY
We got grandfathered in because they bought schedulicity

Amazingly helpful customer support. I took advantage of the freeonboarding and it was really great I learned everything I needed in that initial call.

already had major success in my business by offering memberships. its a game changer

I was a loyal and happy Schedulicity user for nearly 15 years and always appreciated their exceptional customer service and user-friendly interface. When I learned that Vagaro was acquiring Schedulicity, I had immediate concerns—not only because of the functional differences between the two platforms, but also because Vagaro’s model seems more focused on capturing traffic through their own marketplace rather than supporting seamless booking directly on a business’s own website.

Despite my disappointment, I gave the transition a chance. My account was automatically migrated to Vagaro in March 2025, but by May, I had decided to discontinue the service. I had already found another platform that better fit my needs for scheduling and point-of-sale, and I began moving my clients over in January.

Unfortunately, cancelling my Vagaro account was needlessly difficult. You cannot cancel online—you must call. After completing the cancellation by phone, I was still charged another month. When I contacted support via chat, I was again told I had to call. I remained on the phone this time until I received written confirmation of cancellation and am now waiting for a refund.

While I understand transitions are never easy, forcing clients to work to leave a service—especially after an unexpected platform change—leaves a bad impression. I truly feel for the support agents who have to enforce these policies. I'm confident I made the right decision in moving on.