Vagaro - US Reviews 162

I’ve been with Vagaro for years and the level of support with their merchant services is disgusting. We recently had a situation where a lot of our clients were double charged. This was a situation that did not show itself during checkout. It actually said payments were not going through and the amount of headaches I’ve had dealing with their customer service team is incredible. Days went by without responses or even a touch of urgency to get this corrected.. We are now in the process of switching our processing provider. Good luck.

I rarely leave negative reviews, but my recent experience with Vagaro Merchant Services has been extremely disappointing and unnecessarily stressful.

What should have been a simple verification and payment holding process turned into days of frustration, multiple emails, and hours on the phone with at least three different representatives , yet the issue still remains unresolved.

As a small business owner, having funds placed on hold without clear communication or efficient resolution creates unnecessary financial and operational stress. Every time I contacted support, I received Honestly, this experience has pushed me to strongly consider moving to GlossGenius or another platform with more transparent and responsive merchant support.

Practical, easy, and functional

This service was downloaded for a free trial. When I tried to cancel, it did not go through properly and billing was still attempted. Thankfully, it triggered an alert and was not processed.

I contacted support to make sure they would not attempt to bill me again and to close my account.

I spoke with Obi, who had one of the worst attitudes I’ve experienced in customer service. He confirmed that if I ever used Vagaro again, they would attempt to charge me for a service I have not used.

I explained clearly that I have no intention of using the service now, but if I ever considered it in the future, I should not be billed for something I never used. He refused to understand or help.

When I asked for a supervisor, he said he would “put me back in the queue.”

Unacceptable.

They created a billing issue, failed to resolve it, and then handled it with complete indifference.

I would not use this service again.

Beautiful site. Happy to switch over from Scedulicity years ago.

Very disappointing experience with Vagaro Pro. I was told my account would be closed after leaving a salon that required their system, yet I continued to be charged monthly for over a year with zero usage.

There was no outreach or accountability on their end despite clear inactivity. When I contacted support with documentation, they refused a full refund and hid behind a non-refundable policy.

Charging customers for unused services without proper oversight or resolution is unacceptable. I would strongly advise others to monitor their billing closely when using this platform.

Messed up my employees W2s and they're too incompetent to fix them.

Vagaro is helping managing my business i highly recommend it.

Advertised 30 days money back and I not understanding very confusing and time consuming to setup so I request to cancel by email. The company hidden intentional make it harder to cancel within 30 days and refuse to refund.

The airbrush tan salon I go to uses Vagaro. I recently visited there and my credit cards (2 cards) were declined multiple times. I paid for my services cash and then called my bank to see what was going on with my cards. The bank informed me nothing was wrong with my cards and all of the charges went through. Five charges at $17 each totaling $85. The airbrush salon owner says this is a Vagaro issue and it has taken a month and I still have not re-couped all of those fraudulent charges. They refunded me all but $5. They entered one credit incorrectly. I don't care if it's 1 cent or $100 - I DESERVE MY MONEY BACK, every penny of it! The airbrush owner has provided transcripts of all the follow up with Vagaro and the amount of typos and inconsistencies is truly concerning. I DO NOT TRUST VAGARO with my credit card info any longer and will be looking for salons that DO NOT USE VAGARO.

As a business owner with over 20 years of experience, I had high expectations when transitioning my booking system to Vagaro following their acquisition of Schedulicity in May 2025. Having relied on Schedulicity for five years with great success, I was encouraged by the Schedulicity team to make the switch, as Vagaro was presented as a superior platform.

Unfortunately, the transition has not met those expectations. Several core features that are essential to daily operations have not functioned as needed, and despite multiple contacts with customer support, the recurring response has been that issues are logged as "feature requests" rather than resolved in a timely manner. Of the concerns raised, only one, the inability to customize therapy colors, was addressed, and that took approximately two weeks to resolve during a major theme update. The remaining issues are still outstanding.

I want to acknowledge that the customer support team is courteous and genuinely tries to help. However, responsiveness at the front-end level does not compensate for the lack of meaningful progress on the technical and development side.

I hope Vagaro takes this feedback seriously and prioritizes resolving these functional gaps, as the platform has potential, it simply needs to deliver on its core promises for businesses that depend on it daily.

Horrible experience. Deceptive practices. You cancel during the intro period and they continue charging you for months and you have to track them down. They refer you to different people. It’s a nightmare. I had to get my credit card company involved. Read the fine print and stay away . There are better more reputable apps out there.

Running my business through the Vagaro app has become incredibly frustrating. For the past three weeks, every single time I try to check out a client, a massive popup or overlay appears and takes over the screen. It blocks a large portion of the interface and prevents me from completing the transaction. When a client is standing there ready to pay, the last thing a business owner should have to deal with is software that won’t allow a simple checkout to go through.

What makes the situation even worse is the way support handles it. Instead of acknowledging the problem, the assumption is immediately that the user must be doing something wrong. I’ve been asked repeatedly to record videos, send screenshots, and spend hours documenting the same issue. After all of that back and forth, the response is usually that I’ll have to wait for the next Apple update, which could take weeks.

When the update finally arrives, the problem disappears briefly, but it never lasts. Within a short period of time the exact same intrusive popup returns and the whole cycle begins again. It feels like a temporary patch rather than a real solution.

This isn’t a minor inconvenience. It directly interferes with the checkout process and disrupts serving clients. For a platform that’s supposed to manage scheduling and payments, that’s a major failure.

What’s especially frustrating is that the app seems to have no problem pushing promotional popups and upsells, while the basic functionality struggles to work reliably. I’ve been a Vagaro customer for over two years and spend well over $10,000 a year on subscriptions and fees. At that price point, I expect software that functions properly. I’m paying full price for a system that should be operating at 100% efficiency, not dealing with subpar performance and interruptions during basic transactions.

A business management platform should make running a business easier, not create constant obstacles during client payments. Unfortunately, that has not been my experience.

Because of these ongoing issues, I would not recommend Vagaro to anyone looking for a dependable platform to run their business. In my experience, Square has been a far more reliable POS system and a better option for businesses that need software they can actually depend on. A scheduling and payment system should be stable and reliable, especially when clients are standing in front of you ready to pay.

Vagaro? Bro, this is peak comedy. Their app is like a bad prank that never ends—every checkout turns into a popup apocalypse. Screen blocked, client staring, money not moving. Just vibes of "nah, we're selling you crap instead of letting you work."

Support crew? Absolute legends at dodging. "It's you, not us." Then they hit you with video homework, screenshot marathons, days of your life gone. Finally: "Wait two weeks for Apple to save our butts." Fixes for a hot minute, then same clown show repeats. Infinite loop of fail.

Dropped 10k+ a year on this circus—subs, fees, blood, sweat—and I'm debugging their junk more than building my empire. Who has time to babysit buggy trash? Not busy people winning.

They'd rather spam promo garbage than fix basics. Greed dialed to 11. Can't even cough up a $150 credit for their own screw-up. 😂 Zero accountability.

Those perfect reviews? Smells like "pretty please 5 stars" farm. Real users? Ghosting left and right. Loyal clients don't stick around for this level of amateur hour.

The top dogs probably chilling in meetings, clueless their supervisors are letting the whole ship sink. Or maybe they just don't care. Either way, business owners are getting wrecked while execs tweet about "innovation" or whatever.

The crew asleep at the wheel:

- Fred Helou (Founder & CEO) – probably too busy podcasting to notice the app's on fire
- Nishant Dave (President) – title sounds important, reality check pending
- Kerry Melchior (COO) – operations? More like operation: ignore complaints
- Armita Rostamian (CFO) – counting money, not fixing the product bleeding it
- Eric Lee (CIO) – info officer? Info on why your app still broken? Crickets
- Charity Hudnall (CMO) – marketing the dream while reality crashes
- Philippe Chutczer (CDO) – data guy? Data shows customers rage-quitting
- Satish Dasam (VP of Engineering) – engineering a masterclass in how not to build software
- Nitin Gupta (CRO) – revenue officer? Revenue from frustrated owners leaving? Solid plan

Wake up, fellas. Your product is trolling your own customers harder than I troll competitors. Fix it or fade into irrelevance. Your move. 🚀

Horrible customer service if any. Square is way better booking and cc processing site

HATE THIS COMPANY!! They are impossible to get a hold of, sell you equipment that doesn’t even work with your account and REFUSE to refund a credit card reader that doesn’t even work!! Good luck trying to get a hold of
Someone. I have literally spent over 5 hours JUST THIS WEEK trying to get this issue resolved. GO SOMEWHERE ELSE! There are plenty of better options out there with MUCH BETTER customer support.

They make everything so easy! Always works great, and customer service is always polite and helpful.

i sent an email to VAGARO... but the email came back NOT DELIVERED...here is what my message was ... see below...
hello.
why am i being changed for WEBHOOK access, yet Vagaro Engineers DECLINED my access request. Looks. like i have been paying this $10 per month for a while now. You are charging me for a service you refuse to provide, not impressed! in Dec 2025 i wanted to setup an Ai Receptionist or the Salon, to do so i needed to give access to the AI company, a service called WEBHOOK was needed, i placed a request with Vagaro... waited 10 days to hear back and the answer was "REQUEST DECLINED", then they charged me Januray & February and March, wow. if NOT or me reviewing the charges on my Vagaro Account, the charges would have continued indefinitely. When i called this morning, to request a REFUND on those charges, I was told the VAGARO does not REFUND! WOW what a great way to increase revenue! So NOT impressed!

We have used Vagaro for the past two years and this platform has gone way downhill. There are constant glitches. Clients don't know if they actually booked an appointment, because they don't receive anything. We lost $700 in one day because clients canceled after not receiving anything from email or text. People kept getting error messages after completing a booking as well. We reached out for help and Vagaro consistently tells us everything looks good on their end. We finally fixed an issue, which stemmed from bad widget coding. WE fixed the issue. Vagaro had no idea what was wrong. When we asked for a credit from loss of income we heard crickets. No response. That is incredibly unprofessional. We are now moving to another company that is addressing all the issues we have. It seems that quite a few businesses leave Vagaro for the same reasons. Lack of communication is the worst part and lack of accountability.