Vagaro - US Reviews 162

Beyond terrible... They were bad before but are even worse now with the new 2026 update. Vagaro will log me out in the middle of taking a clients payment. We no longer can use the clients card that is on file. Multi-Location features are simply just not working. There are many, many more reasons as to why they get the lowest amount of stars but i beg of you to not find this out for yourself. Literally choose any other company. Its been 5 days since we started experiencing their new issues and support is laughable

If I could give Vagaro "0 Stars" I would. There are several issues that I find basic such as the calendar is NOT in "real time" or "live time." So, you'll need to click onto the button to "Start The Class." Why do I mention this, because if you don't STC, the nightmare to add an attendee or check someone out resulted in me being on the phone with tech support sometimes for 48 minutes at a time! Going backwards, the price you are quoted IS NOT accurate bc everything is an "add-on" with a cost such as the "merchant service account." How do you have clients pay online w/o a merchant service account. The shopping cart is the ONLY system that is NOT visually friendly or intuitive and is NOT like any other point of payment system. WHY? WE all use online shopping carts all the time. If someone hasn't paid for a class, the "Invoice The Attendee" option is hidden. WHY hide an important feature? If you have Live Streamed Classes and you didn't Start The Class, you cannot sign people into the class or add an attendee. The color of the class even hours later will not change (meaning it ended) until everyone has paid. Well, what if that is 1 persona nd they don't pay for 1-2 weeks? How then do I adjust the payroll? Why not a ft that allows for that client to pay prior to enrolling in another class? Getting our customers to sign-in online has been a nightmare. They are so used to coming in and attending a class. Simple and customer friendly right? (Come in, we can handle payment after the class!!) NOPE, not with Vagaro. It's a nightmare bc the "class ended." I cannot add an attendee. What about clients who have signed into the wrong day? NO, you cannot delete them or assign them into a different class or day. Why not? It's a simple feature. The day-to-day functioning of classes and customer servicing has been nothing short of calls to tech AND, I've only had Vagaro for 6 weeks. I think I've called tech 8 time and have been on the phone minimally for 30 minutes to unravel things and find the back-end-techniques and work-arounds. NOPE, there aren't any. I could go on with 5-8 more things that do not make senses with Vagaro but, I won't; just know the system is not intuitive, not user friendly and has NO work-arounds on simple every day things.

Vagaro over charged my account after I discontinued a service. The app kept crashing while I was repeatedly trying to cancel the service. Finally it gave me the correct total and then charged my account anyway. I called and they said we know it says that but we are still going to charge you and offered no refund or any compensation for the lies and false advertising.

I used to use Schedulicity for all of my billing and customer needs and was forced to transfer to this company. Since then, I found the site to be combersome, slow and hard to navigate. When trying to cancel my account, I couldn't do it online. They made me call them which again was cumbersome. Asking for a bunch of information and then stating that because I ordered a CC reader that I had to stay with them for 1 year or pay $100 for the reader (which I never used). Even when stating it was unused and I could send back they refused and pushed the $100. I paid it just so I could get the hell out of this site.

Poor service and scammy - doa hardware won’t replace or refund.

I wish you could color coat each employee you have so they have a certain color for their appointments.

Great help from wonderful friendly customer service. They check in to make sure you are doing good with site. Stylish website that you can design, use templates or hire to help you out. Pricing is amazing for all they have to offer! Merchant service fee is very low. I did tons of research and always came back to Vagaro. In my opinion the best!

Vagaro is Un educated with there own software.
Merchant services is slow in delivering your funds & is expensive.
Vagaro is quick to take your funds when the federal reserve is closed over holidays.

Vagaro is a winner CRM business management program. With exceptional customer service, that's timely in answering phone calls with live representatives (no computer a.i crap), they are very helpful in resolving technical issues quickly and systematically. EZ to create websites with loaded content related to your business, and seamless online booking services. A backend booking system that is integrated with the website and covers plenty of business financial data needs. Vagaro has all of the above, plus is consistency making improvements. Are they a perfect CRM? No. But, they're the best that I've experienced and they definitely help to drive business well.

As a client of hair salons who use VAGARO, I can positively say I detest that platform. First, of course it wants to collect a lot of information from you, and I resent that as privacy-minded low level consumer (really, VAGARO: my hairdresser is the only person I need to speak to make an appointment. No one needs a barely functional platform who makes money on the back of hard working hairdressers) Second, it is an inefficient tool: it rarely recognize my email address,or claims it is already in the system and will not allow me move forward without the right password (VAGARO, do you think you are Mellon Bank??) or it sends a "Your appointment request is pending" email when you actually picked a time and day with a hairdresser shown to you by their own VAGARO system and calendar, so who is "approving" my request and why and how, pray? Last time this happened to me, I sent an email directly to the (new) hair salon telling them I will never bother in the future with a salon that uses a booking system with such insane pretenses. That salon responded right away directly to me that yes, my appointment was in their book and VAGARO was annoying to them as well.(and charging them for that annoying service, no doubt) VAGARO looks fancy and secure, but it is a lot of useless hoops to jump for not much service in the process. I will add, in my experience, very few hairdressers are good enough to warrant that series of hoops jumping. There is a lot of smoke and mirror in the beauty business, and VAGARO is one more layer of pretense there.

Last year, Vagaro acquired Schedulicity, a platform I'd reliably used for 9 years without issue. During the migration, my account was incorrectly merged with my work roommate's separate business (due to prior calendar sharing on Schedulicity). This left me unable to access or use my own account properly.

I spent hours with multiple customer service representatives trying to resolve this. Despite explaining the problem repeatedly and the reps even acknowledging the merge error, no one could fix it effectively. Roadblocks piled up, and solutions fell through time and again. In one attempt to "help," a rep set up a second calendar—which added a $10/month extra charge—even though I couldn't use the platform at all. Billing notifications for this overcharge went to the wrong (merged) email, so I didn't notice for three months.

When I finally discovered the charges and requested a simple $30 refund—pointing out that Vagaro's own system showed zero usage—a rep denied it outright. I asked to talk to a manager, but was told none was available to speak with me. I never felt listened to; my explanations were brushed aside, and no one seemed to care about the real impact on my small business.
Their suggested fix? Migrate my entire account to a new portal. After all the prior mistakes and fruitless hours invested, I no longer trusted them to handle it without creating more problems.

Additional frustrations: I couldn't run basic reports without "checking out" each client individually, and even that feature blocked me.
As a small business owner, if a client paid for a service they couldn't access—and I could see clear proof of non-use—I would refund them immediately, apologize sincerely, and work hard to make it right. I'd recognize their time and money are valuable. Vagaro did none of that. I felt invisible, unheard, and like my time and hard-earned money meant nothing to them.

If you're considering Vagaro set very low expectations for customer support. They may have tools, but when things go wrong, you're on your own.

Online program is very slow (line ups at front desk due to waiting on software pages to load. nothing to do with computer or internet speeds). Also crashed multiple times, especially when creating new appointments and changing pricing or service times.
Beware... we had to get their free card reader for salon staff to clock in and out. We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee) I was told due to an early cancellation. Funny, I thought we could quit anytime. Apperantly we found out we had to be with them for 1 year before you keep the card reader. They would not accept the reader and refund the fee if we returned it. The card reader is only listed as $69 new on shopify. Also, You can't see a report with the receipt total from a clients service. It can only be viewed as individual transactions. There are so many other problems to list. We switched to Mangomint only after using Vagaro for 1 month. Previous to this we've used Daysmart for the past 13 years and would have stayed however we needed a better platform for online booking. I would advise staying away from Vagaro. Mangomint has been spectacular.

When my former salon booking service, Schedulicity, sold to Vagaro, I was led to believe that the latter platform would be at least as good as the former. This was hardly the case. The site is unattractive and cluttered, and 100% of my clients were bewildered by how counterintuitive and confusing the interface is, and most of them were rejected from booking because it didn't recognize my former clients when I activated the "no new clients" feature (it took multiple, long phone calls to determine this could not be fixed). I was also disgusted with the way they charge extra fees for features that had been included at no extra cost with my subscription to Schedulicity. So after MANY hours over several days on the phone with friendly-but-clueless customer service reps attempting to clear the confusion, I declined to continue with Vagaro, and found another service that my clients are happy with. I was later surprised to find that Vagaro had charged me the next month even though I had told them I wouldn't keep their service, so I formally attempted to sever all ties with them. This lead to a string of calls and emails over the coming months, and eventually I learned that they wouldn't cancel my subscription until I paid $100 as an early cancellation fee for the card reader that I'd been pressured to sign up for (but never used), as the fine print in the contract said I agreed to use that little piece of plastic for at least a year. I feel deceived, mislead and abused by this company, and therefore am obligated to warn others who may considering contracting with Vagaro.

Summary: horrendous customer service; binding contracts unbeknownst to customer; big fees; consistent bugs on platform never fixed.
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I was a happy customer of Schedulicity for several years for my lash business. In April 2025, Schedulicity merged with Vagaro, and therefore my business went with it. I was sent a link to merge, and upon going through the steps, was prompted about a "card reader". Big red accept button at the bottom, no other option. Completely unbeknownst to be, accepting this step put me in a 12 month contract with Vagaro. If I break this "contract" (which I have because they are incompetent as a company), I will be charged $140 for the hardware. Pardon me? Something I never wanted, have NEVER used, is costing me? And I'm not even allowed to return it? Not to mention, when I received the hardware, there was zero instruction on how to use it. No papers in the box, no email, not a word. Stupid.

When my business was transferred, so was credit card information. This would've been amazing if they would have warned me about pre-authorizations for my clients. Due to the absolute lack of a heads up, clients were seeing a foreign authorization on their accounts, causing panic and cars cancelling. This, is turn, makes ME look shady as a business owner. I was mortified.

I used Vagaro for 6 months, and although I made several calls to customer service, issues persisted. 6 months of use and I STILL had clients who occasionally could not see my business listed, and then couldn't see any of my availability. This is the ENTIRE point of a scheduling system!! My waitlist also never worked from day one.

When I finally canceled yesterday, I was charged a full month on the same day and was refused a refund. So now I am YET AGAIN paying for something I don't even have access to! What an absolute joke of a company. I beg you to take your business elsewhere.

I wish the system would move faster. Sometimes it lags and the client is waiting

They merged with Schedulicity. It was nothing but a nightmare. Do not use them. Some of my clients could not book and some clients showed up as Hamilton Hamilton with just their email . I contacted support and only the client can change it. My notifications have spam for their credit card processing which I repeatedly asked them to remove and it was not done. I contacted the CEO never had a reply back. Absolute worst company . their reply is false. the credit card spam is never removed after thirty days. I ve sent multiple request for the removal that appears on my notifications. Their reply is it will be removed in 45 days which has never occured. falsely claim if you click on it its removed for 30 days. it's not. I emailed the CEO twice for poor service and no response back. Im not paying for poor service. Check out their business reviews. They are bad

Scheduling appointments with Vagaro is a total pain. My information was migrated over to this company when they bought Schedulicity. Schedulicity was a simple, straightforward, easy service to use. Not so with Vagaro. Trying to find my barbershop, even after inputting all of the required information was unnecessarily complicated and even then there were no results that matched...but I was directed to spas, beauty salons and other businesses located in San Francisco (the apparent default location)....I live in Michigan and having the system recommend businesses in California not at all helpful. There is no way to offer feedback to this company or to contact a real person to resolve problems. It may work well from a business side, but the customer facing portal is awful, clunky and not at all intuitive. Vagaro migrated all my information but not the services that I had been using repeatedly? Going forward, I'll just call the barbershop.

Our company’s experience with Vagaro was deeply disappointing and ultimately detrimental to our business operations. As a platform marketed toward professionals, we expected a level of reliability, accountability, and transparency that was simply not delivered.

Just weeks before a major milestone for our business, Vagaro’s texting and emailing functionalities — essential tools we were actively paying for — stopped working completely. The issue originated from a third-party provider that Vagaro relies on. However, Vagaro did not alert users of this disruption, nor did they communicate any updates. There was no banner, no email, and no message sent to inform us of a platform-wide failure. We were left to discover the breakdown ourselves while dealing with the consequences in real time.

This lack of communication significantly impacted our business. Clients stopped receiving reminders and confirmations. Our outreach campaigns stalled. We lost valuable time, revenue, and trust — all while continuing to pay full price for services that were non-functional.

It took more than a week for Vagaro to implement a partial workaround. We were initially told the issue had been resolved, only to learn later that we would need to be issued and approved for an entirely new business number — a process that involved yet another delay. This caused extended disruption and further damaged our momentum during one of the most critical periods of our calendar year.

When we asked why no communication had been issued to users about the outage, a Vagaro support representative explained that the platform’s user base was “too large” to notify. Instead of alerting all affected businesses proactively, their policy appeared to rely on users identifying the failure themselves before support would engage. This approach, in our opinion, is not only insufficient — it’s negligent for a company serving thousands of businesses.

To make matters worse, each support interaction yielded conflicting explanations. Every representative gave us a different version of the issue, the timeline, or the next step. At no point did we receive a cohesive or competent resolution strategy. This revealed what we believe to be a major failure in internal communication and technical support infrastructure.

As compensation, we were offered a two-month account credit. While that may seem reasonable on the surface, it did not begin to reflect the financial losses, missed client opportunities, and reputational damage incurred during the outage. Our team was left scrambling to recover, with little support or acknowledgment from the platform.

In the weeks that followed, we shared our experience with fellow professionals — many of whom had also experienced issues but were unaware of the cause. Several of them chose to discontinue their subscriptions after hearing what had happened.

Beyond this single incident, it’s important to mention that the platform itself has demonstrated an ongoing pattern of instability. It is not uncommon for the system to go offline during peak business hours, leaving users unable to access schedules, process payments, or check out clients. These outages occur multiple times a year. When they do, customer support lines typically greet callers with a prerecorded message acknowledging the issue but offering no timeline for resolution. Callers are essentially told to wait and hope for the best.

In addition, the mobile app has frequently crashed, forcing us to delete and reinstall it multiple times in order to access basic features. While we understand that no platform is perfect, the recurring nature of these problems created consistent disruption and frustration.

In our professional judgment, Vagaro has not demonstrated the operational reliability, technical consistency, or customer support standards necessary to meet the needs of service-based businesses. We have fully transitioned off the platform and are actively advising others to evaluate alternative options before committing to a system that may not be equipped to support their success.