Vagaro Reviews 

Great platform to use for salon booking. There staff is also very helpful.

Very disappointing experience with Vagaro Pro. I was told my account would be closed after leaving a salon that required their system, yet I continued to be charged monthly for over a year with zero usage.

There was no outreach or accountability on their end despite clear inactivity. When I contacted support with documentation, they refused a full refund and hid behind a non-refundable policy.

Charging customers for unused services without proper oversight or resolution is unacceptable. I would strongly advise others to monitor their billing closely when using this platform.

amazing app has everything love this app the best and ive tried loads of different apps for my salon

What a con! I purchased a package for classes and the app will not allow my to use up front purchase I made for 5 classes, and it now wants me to pay for classes again! I thought I was doing myself a favour by saving time and money, so far it’s taken so much of my time to resolve that I would rather not bother! Beware!

I have never had any problems using Vagoro. It has been an asset to my business.

Estera is great. Really understood the assignment and my vision of how I wanted things to look. Quick and responsive! Thank you so much!

I used them for a year for my massage business. The software is slow and confusing. The "community" you are supposedly part of is non-existent. On top of that they scammed me out of $30 when I tried to cancel. They have absolutely no focus on customer satisfaction, they are just trying to milk you for every nickel and dime they can get. Save your money and sign up for Jane instead.

Messed up my employees W2s and they're too incompetent to fix them.

love Vagaro,

amazing product love

Vagaro is helping managing my business i highly recommend it.

Easy to use, easy understand

Vagaro is just my new booking system for my business!
And I can see already the different against Treatwell. Much more adaptable for small business as mine, Well supported from the very beginning, whenever you need the support from them.It makes also, a huge different as well for a small business the crazy fees TW charge you for every single client and the same after a year with the same clients, just crazy.Impossible to maintain it. So happy I found Vagaro with a brilliant support team...:)))

We couldn’t be happier with the work Estera has done designing our website through Vagaro! She truly brought our vision to life and paid attention to every single detail we asked for. Nothing was ever too much trouble—she made changes quickly, listened carefully to our ideas, and always went the extra mile to make sure everything was exactly how we wanted it.

Her communication has been amazing too—always there whenever we needed her, no matter how small the request. It really feels like she cares about our business just as much as we do.

Thank you, Estera, for creating something we’re so proud of. We highly recommend her to anyone looking for a professional, reliable, and talented website designer!

I recently called regarding an issue I believed had already been resolved in February, so it was frustrating to see another withdrawal from my account. I’ll admit I was upset going into the conversation, as unexpected charges are never a small matter.

While the representative ultimately resolved the issue, the overall experience could have been handled much better. Instead of helping to de-escalate the situation, his tone came across as sarcastic and dismissive at times, which only added to my frustration. Customer service especially when dealing with financial concerns requires patience and understanding, even when the caller is upset.

I also want to mention that it felt unprofessional that he read me almost the entire transcript from my previous call. If he needed more time to review the account details, it would have been more appropriate to place me on hold or offer a call back rather than reading everything aloud during the conversation.

Additionally, he stated that the previous agent did not cancel anything for me, even though during that prior call I was walked through the cancellation process. In that moment, it felt as though I was being dismissed or not believed, which was frustrating and added to an already tense situation.

Issue was corrected by the end of the call. However, I strongly feel that additional coaching on de-escalation, communication, and empathy would be beneficial. Customers calling about unauthorized or unexpected charges are already stressed, and the way those conversations are handled makes a big difference.

vagaro very user friendly and customer service is always helpful when needed

What a service! Estera was so so good at delivering on my website. So easy to book in with and she totally got my vision with barely and adjustments needed! So professional and a truly great creative mind! Thank so so much xxx

Just started using Vagaro and the switch uber process has been swift and smooth. Estera set up our website which looks mega and Owen has been in contact for everything else. I’m impressed with their help and constant contact

I have been very unexpectedly surprised at how easy our online booking has been to use. We have had excellent support, in particular Liam who has been very helpful and patient with us, he has always replied to our questions very quickly.

Estera was great, super efficient and understood and delivered on the brief of our website

Matt