Vagaro Reviews 623

This platform is the best platform in UK
Me saying this as I have been with most of the platform inc newest, I must say the suport is incredible ,always there is someone who's helping with any inquiries,any time .is Woking well for me as I am just small business working my self up

He is very kalm ,pationt and clear talk, friendly and polite.

I had the pleasure of working with Estera and Liam from Vagaro, and I couldn’t be happier with the support they provided. They helped me build my website from the ground up and guided me through setting up my business on the platform.

Both were patient, knowledgeable, and incredibly supportive throughout the entire process. Their clear explanations and willingness to go the extra mile made everything so much easier.

I’m truly grateful for their help and highly recommend working with them if you want a smooth, stress-free experience.

Thank you, Estera and Liam!

I was contacted by someone from Vagaro via text message. I responded as I was looking for something as a new business and was given a free trial period. A few weeks later, I emailed them stating that I did not want to renew once the paid subscription would begin. I was told that I needed to sign in to cancel by the 5th of November, but when I attempted to log in back in September, I encountered issues and was unable to access my account.

On the 5th of November, when I noticed the payment had been taken (and was still pending), I contacted them again to cancel, explaining that I had already emailed at least two months before the renewal date. The representative who responded questioned the issues I had experienced, implying that I was not being truthful. I then asked if they could at least give me access to my account for November since it was already the 18th, meaning I had lost more than two weeks of access. Since then, I have been completely ignored. Even if I was to continue with them, I don't really trust their customer service.

I have now had to open a dispute with my payment provider just to get a response, but I still haven’t heard anything. Based on this experience, I would not recommend Vagaro - their customer service has been extremely poor.

Vagaro has been so easy to navigate and I am loving it! My clients have the easiest time booking with me and I can adjust appointments with no problems or hassle. It is simple and that makes it excellent.

I’m so happy with the service Vagaro has provided. The free website Estera created for me is amazing—the quality is outstanding!

Mariam was absolutely incredible — so kind, patient, and helpful! She resolved all my issues, guided me through the platform, and made sure I felt completely confident using it to its fullest potential. Her service was outstanding, and I’m truly grateful for how easy and enjoyable she made the entire experience. I’m so happy to have joined Vagaro — thank you, Mariam!

Switching from another booking system was so easy, the customer support has been second to none from day one. I initially just wanted the booking system however now have my website and payment system through Vagaro too. Easy to navigate on a range of devices.

Summary: horrendous customer service; binding contracts unbeknownst to customer; big fees; consistent bugs on platform never fixed.
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I was a happy customer of Schedulicity for several years for my lash business. In April 2025, Schedulicity merged with Vagaro, and therefore my business went with it. I was sent a link to merge, and upon going through the steps, was prompted about a "card reader". Big red accept button at the bottom, no other option. Completely unbeknownst to be, accepting this step put me in a 12 month contract with Vagaro. If I break this "contract" (which I have because they are incompetent as a company), I will be charged $140 for the hardware. Pardon me? Something I never wanted, have NEVER used, is costing me? And I'm not even allowed to return it? Not to mention, when I received the hardware, there was zero instruction on how to use it. No papers in the box, no email, not a word. Stupid.

When my business was transferred, so was credit card information. This would've been amazing if they would have warned me about pre-authorizations for my clients. Due to the absolute lack of a heads up, clients were seeing a foreign authorization on their accounts, causing panic and cars cancelling. This, is turn, makes ME look shady as a business owner. I was mortified.

I used Vagaro for 6 months, and although I made several calls to customer service, issues persisted. 6 months of use and I STILL had clients who occasionally could not see my business listed, and then couldn't see any of my availability. This is the ENTIRE point of a scheduling system!! My waitlist also never worked from day one.

When I finally canceled yesterday, I was charged a full month on the same day and was refused a refund. So now I am YET AGAIN paying for something I don't even have access to! What an absolute joke of a company. I beg you to take your business elsewhere.

Please do not use this app if you're a chiropractor. I'm being charged £100 to leave due to getting a "free" wisepad, even though it doesn't work. They said I can reboot and then it will be refreshed, so I can connect to stripe. But this doesn't work. Communication is poor, no app should be this slow to load, website loading is extremely slow. It's the same layout and problems as 7 years ago when I used in another job.

I wish the system would move faster. Sometimes it lags and the client is waiting

This system works great if you have no time constraints, endless patience and are based in the US.
If you are a UK-based business, and looking for an efficient booking, payment and data management system, this may not be for you. I would certainly NOT recommend this for any chiropractic clinic.
This is the slowest server I have ever used (compared to practice hub, Jane, and Zoneee). The loading time is up to 10 seconds PER PAGE. Want to quickly click away from your notes? Careful theres no autosave function.
FREE READER? Careful, the one we got never ended up working and couldnt be connected to the system and it locked us into 12 months with vagaro.
Support? Again, you'll need patience. The replies by email are slow and call wait times even more painful.
Want to get hold of your patient data? Sorry. you'll have to individually download every single note you ever made, manually, in HALF SPEED, because you guessed it - 10 second load time per page. And even then, half the data from the previous page is still there, so lets RELOAD because the wrong notes are on the wrong client profile.
You think its pretty cost effective but loads of add-on features rack up super quick.
Another note, permissions feature needs WORK. So much you still cant do even as an 'admin'. Flip, this has been exhausting and glad to be leaving once i've spent 6 months moving all my data on my own. Cheers.
App for mobile was surprisingly efficient though.

Vagro have been absolutely amazing in helping me set up my business. From the very beginning, their team has been so supportive, creative, and genuinely caring. Nothing has ever felt too much trouble — they’ve guided me through each step with patience and brilliant ideas.

Their attention to detail, professionalism, and willingness to go above and beyond have made such a difference. I honestly couldn’t recommend Vagro enough — if you’re looking for a team who truly care and bring your vision to life, they’re the one!

They merged with Schedulicity. It was nothing but a nightmare. Do not use them. Some of my clients could not book and some clients showed up as Hamilton Hamilton with just their email . I contacted support and only the client can change it. My notifications have spam for their credit card processing which I repeatedly asked them to remove and it was not done. I contacted the CEO never had a reply back. Absolute worst company . their reply is false. the credit card spam is never removed after thirty days. I ve sent multiple request for the removal that appears on my notifications. Their reply is it will be removed in 45 days which has never occured. falsely claim if you click on it its removed for 30 days. it's not. I emailed the CEO twice for poor service and no response back. Im not paying for poor service. Check out their business reviews. They are bad

Scheduling appointments with Vagaro is a total pain. My information was migrated over to this company when they bought Schedulicity. Schedulicity was a simple, straightforward, easy service to use. Not so with Vagaro. Trying to find my barbershop, even after inputting all of the required information was unnecessarily complicated and even then there were no results that matched...but I was directed to spas, beauty salons and other businesses located in San Francisco (the apparent default location)....I live in Michigan and having the system recommend businesses in California not at all helpful. There is no way to offer feedback to this company or to contact a real person to resolve problems. It may work well from a business side, but the customer facing portal is awful, clunky and not at all intuitive. Vagaro migrated all my information but not the services that I had been using repeatedly? Going forward, I'll just call the barbershop.

I find it very odd that this is the only site I was able to leave a review on. I am a Google local guide and could not access being able to leave a review.
I have been with vagaro for years. We recently looked into numerous other software. We found that the email marketing in some was limited. We do not enjoy the lack of reliability and customer service with vagaro. They are slow to reply and usually less than helpful.
I am moving out of state and have very close relationships with many of my clients that I paid to attract to my business via direct mail marketing and referral fees. I wanted to share my rental listing with my clients. I was flagged and Ignacio sent borderline threatening emails that if I kept my email up, they would withhold my funds! I have copied my attorney because I don’t see how that is legal.
Their customer service takes days to get back to you if you have a challenge, or disruption, but should you want to interact with your clients, they are Johnny on the spot! Emailed me twice yesterday and once today! Now if my software wasn’t working or I needed help, that would take 3 days. While they have some valuable features, I am sickened by this recent experience and will be looking into other software.

If you are considering using this service, don't walk, but run away. This is the worst company I have ever dealt with, and I am in my 60s and have used many services over the years. I switched to Vagaro when my former scheduling company was bought by them. It seemed the easiest thing to do was go with the transition. And after asking on FB massage therapy groups about their experience with Vagaro, I felt that I was making a good decision. My experience with them has been terrible to say the least.

Vagaro is much more complicated to use than Schedulicity (I wish Schedulicity had not sold--they were outstanding in every way). Some of my clients had difficulty scheduling through them.

More importantly it took at least 4 phone calls and several weeks for my business to be not be listed as a Spa. My business is a sole proprietor massage and physical therapy practice focusing on therapeutic massage and John. F. Barnes' Myofascial Release. When I called to say I was not a spa, the customer representative asked if my website said I offered massage, "yes," I replied. "But I am not a spa." I had to call several times for them to finally take "spa" off my designation and in the process they also removed massage therapy. It seems everything is computerized. Vagaro scans a website and determines what category the business falls in to. I have no idea how many new clients/patients I lost because they saw me listed as a spa rather than a therapeutic massage and physical therapy office. The customer "service" representatives seem to read from a script and can't veer from that.

It took me two "onboarding" sessions to understand the basics of using this software. The person who led my second onboarding said, in a condescending way, "this is your second on-boarding." Since when does representative of a company act condescendingly towards a new customer?

Finally they dropped "spa" but also dropped massage therapy. Argh! I do offer massage but I am not a spa. Plain and simple.

After trying the company for a few months I realized I needed to switch, and did, but didn't cancel my account with Vagaro right away. I wanted to make sure I had all my client data and all future appointments in my new system and I used Vagaro's email marketing feature since my new scheduling service does not offer that.

When I did call to cancel, it was a long drawn out process. I finally asked the representative (who seemed like a nice young man) to connect me to a supervisor when I found out I was going to be charged $100 for the "free" card reader I had been sent (they charged me $12 for shipping).

Today I got a call back, however, it was no better than the rest. I am used to managers/supervisors, trying to make things right with disgruntled customers. Instead I wasted my valuable time on the phone only after several minutes to realize this guy was not going to do anything to improve my customer experience. When I told him I refused to pay $100 for the "free" credit card reader (they now have a warning that you will be charged for the reader if you cancel within a year--that was not there when I signed up). The representative seemed to only want to know why my experience with them was so poor. I left angrier than when I answered the phone.

This company, in my experience, knows nothing of good customer service. Has an inferior booking software. They seem to use automated computerized systems to categorize your business and good luck getting that changed.

For some businesses who actually are spas, this service might be okay.

My experience has been truly awful. I mostly go by the adage "if you don't have anything nice to say don't say anything." But with my Vagaro experience I feel compelled to warn prospective customers to look elsewhere.

Our company’s experience with Vagaro was deeply disappointing and ultimately detrimental to our business operations. As a platform marketed toward professionals, we expected a level of reliability, accountability, and transparency that was simply not delivered.

Just weeks before a major milestone for our business, Vagaro’s texting and emailing functionalities — essential tools we were actively paying for — stopped working completely. The issue originated from a third-party provider that Vagaro relies on. However, Vagaro did not alert users of this disruption, nor did they communicate any updates. There was no banner, no email, and no message sent to inform us of a platform-wide failure. We were left to discover the breakdown ourselves while dealing with the consequences in real time.

This lack of communication significantly impacted our business. Clients stopped receiving reminders and confirmations. Our outreach campaigns stalled. We lost valuable time, revenue, and trust — all while continuing to pay full price for services that were non-functional.

It took more than a week for Vagaro to implement a partial workaround. We were initially told the issue had been resolved, only to learn later that we would need to be issued and approved for an entirely new business number — a process that involved yet another delay. This caused extended disruption and further damaged our momentum during one of the most critical periods of our calendar year.

When we asked why no communication had been issued to users about the outage, a Vagaro support representative explained that the platform’s user base was “too large” to notify. Instead of alerting all affected businesses proactively, their policy appeared to rely on users identifying the failure themselves before support would engage. This approach, in our opinion, is not only insufficient — it’s negligent for a company serving thousands of businesses.

To make matters worse, each support interaction yielded conflicting explanations. Every representative gave us a different version of the issue, the timeline, or the next step. At no point did we receive a cohesive or competent resolution strategy. This revealed what we believe to be a major failure in internal communication and technical support infrastructure.

As compensation, we were offered a two-month account credit. While that may seem reasonable on the surface, it did not begin to reflect the financial losses, missed client opportunities, and reputational damage incurred during the outage. Our team was left scrambling to recover, with little support or acknowledgment from the platform.

In the weeks that followed, we shared our experience with fellow professionals — many of whom had also experienced issues but were unaware of the cause. Several of them chose to discontinue their subscriptions after hearing what had happened.

Beyond this single incident, it’s important to mention that the platform itself has demonstrated an ongoing pattern of instability. It is not uncommon for the system to go offline during peak business hours, leaving users unable to access schedules, process payments, or check out clients. These outages occur multiple times a year. When they do, customer support lines typically greet callers with a prerecorded message acknowledging the issue but offering no timeline for resolution. Callers are essentially told to wait and hope for the best.

In addition, the mobile app has frequently crashed, forcing us to delete and reinstall it multiple times in order to access basic features. While we understand that no platform is perfect, the recurring nature of these problems created consistent disruption and frustration.

In our professional judgment, Vagaro has not demonstrated the operational reliability, technical consistency, or customer support standards necessary to meet the needs of service-based businesses. We have fully transitioned off the platform and are actively advising others to evaluate alternative options before committing to a system that may not be equipped to support their success.

We are new to Vagaro and the team have bent over backwards to help
Yesterday Tom spent the day with us , he was friendly obviously very knowledgable and very patient!!!
Now we are raring to go
Dennie
Vintage62

I’ve been using Vagaro for over 4 years now, and I can’t imagine running my business without it. The software is user-friendly, powerful, and packed with features that help me save time, reduce no-shows, and provide a better client experience. I especially love the calendar, automated marketing tools, and the ability to track service history and notes for each client.

I definitely recommend this platform to fellow estheticians and spa professionals—because it’s made my business more efficient, profitable, and stress-free.