Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ticket issued first name/ last name formate
I have issued my ticket with vakatrip.com vide order no 3470681455866 and air india pnr 4TVB4F .In your ticket issuance you have given name formate starting with last name and due to this confusion I have issued ticket by puting first name in last name column and last name in first name column . Now I have checked with air india they told me to ctc vakatrip as they can do from their side . so please let me know as i have already forwarded mail .
November 30, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Regarding the issue of name change you inquired about, we have already replied to you via email
Please check the email content in your mailbox. Thank you
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Filight ticket status
I sent an email to "customer(@)vakatatrip.com" asking about the status of my flight tickets, but I received n notification from gmail that this domain is not found. Please kindly respond what is happening. Cancel and return my money !!!!!!!!
November 30, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3470695714621
We have received the email requesting to cancel the order and have assisted you in doing so. The refund was completed for you on December 4, 2024
Please check the arrival status of the funds from the card-issuing bank
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
3470047795599
Order number : 3470047795599
Please email my ticket. Thanks
November 24, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline code is 3M99CL and the e-ticket number is
2327161992733
2327161992734
2327161992735
The itinerary has been sent to your email.
You can manage your reservation through the Malaysia Airlines official website. If you have any questions, please contact us at customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
I want to get my official ticket
Hi,
My order number 3466979769769, pnr number 3LWZV7.
I booked a flight ticket from Kuala Lumpur to Sibu, Malaysia through your website on 18th October and I did not receive official ticket yet.
I also checked through Malaysia Airlines website and i do not find my booking.
Is it possible if i can get my official ticket and a confirmation that my booking is confirmed to MH?
Thank you.
November 22, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline code is 3LWZV7 and the e-ticket number is
2327154609127
You can manage your reservation through the Malaysia Airlines official website using PNR + last name NOORRULAIN (remove the space)
If you have any questions, please contact us at customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
Cancel my booking pls…
This is my first time to use your app as i am flying every month. And if the service is good i will book through this app every time i fly. But right now i need to cancel my booking 3469747614178
November 19, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the airline code is 2ZS258, and the e-ticket number is 079-7161279500
The flight status is normal and cannot be cancelled or refunded.
Voluntary refund, no money to refund,
Have a nice day!
Vakatrip CS Team
Please cancel my booking Order…3464884534713
Please cancel my booking Order 3464884534713 and initiate the refund.. It's urgent.. Any customer care number to talk to vakatrip? Your response is quick online but a contact number would be useful
Any update on this?
If you don't cancel now I will be losing lot of money..
November 18, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the airline code is 92CYXC, and the e-ticket number is 2325813538217
The flight status is normal and cannot be cancelled or refunded.
Have a nice day!
Vakatrip CS Team
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
If you have already placed an order, please provide your order information and we will help verify the situation.
If you have not placed an order, it is recommended that you contact us again after placing an order.
We are a compliant OTA website, not a scam company.
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
Good service, helpful customer service personnel
Responsive service..very helpful customer service, importantly fulfilled and helping on the rescheduling arrangement🥰
Timely update the progress to me
Nice work, keep it up! 💪🏻
November 7, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive feedback and recognition of us.
We will work hard to improve the efficiency of our response processing
We will continue to work hard to provide better services and look forward to serving you again in the future!
Have a nice day!
Vakatrip CS Team
Low fares is scam
Dont buy from vakatrip because your flight will be cancelled. Low fares they listed is not available, actually it just a bait to attract customer to buy it and they get your information & credit card details for scam. Vakatrip.com is china scammer company. Be careful with your privacy data.
November 1, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We have not found any valid orders associated with your name Chin yat Min, nor any records of you sending through the customer@vakatrip.com official website email.
Please provide the departure place, destination, departure date, flight number, or the 13-digit electronic ticket number of the VakaTrip website, and we will assist you in verifying the problem you mentioned.
If it is really our problem, we will also give you a reply here.
If it is not our problem, we have the right to retain your comments and file a complaint against you for malicious defamation.
Finally, we need to clarify that we are a compliant OTA website, not a scam website as you said. Everyone has their own judgment, and there is no need for you to make a public reminder.
Best Regards
VakaTrip CS Team
Horrible and worst. Also scam company
Has been charge in full but our flight has not been successfully booked due to flight sell-out and the refund is being processed. It easy to say that. But for me i was a big problem. Dont trust this site. Refund money takes longer. Totally scam.
October 27, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you again for choosing VakaTrip~
Regarding the issue you raised about flights being sold out. After the ticket payment is successful, if you receive a notification that the flight is sold out, we will notify you in time.
If the flight is sold out, we will recommend a flight. If you accept the recommended flight, we will continue to issue the ticket.
If you do not accept the recommended flight, we will issue a full refund. After the refund is completed, it will generally arrive in your account within 3-7 working days.
If you have any questions, please feel free to contact us at customer@vakatatrip.com.
Have a nice day~
VakaTrip CS Team
dont buy or use vakatrip.com for your travel
worst travel agent. lots of scam. already booked and paid, but flight is cancelled. it was nighmares because it takes more days to refunded. so will not able to buy another ticket urgently. too much problem.
October 28, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you again for choosing VakaTrip~
If the flight is sold out, we will recommend a flight. If you accept the recommended flight, we will continue to issue the ticket.
If you do not accept the recommended flight, we will issue a full refund. After the refund is completed, it will generally arrive in your account within 3-7 working days.
If you have any questions, please feel free to contact us at customer@vakatatrip.com.
Have a nice day~
VakaTrip CS Team
Still not receive PNR to check in at…
Still not receive PNR to check in at arline website. Booking paid successfully; Order Number: 3467757677671 Booking not Receive. But it was cancelled. Worst
October 27, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you again for choosing VakaTrip~
After verification, your original flight has been sold out and there is no recommended flight. We can only give you a full refund. We have already refunded the full amount on the day of cancellation.
If you still have questions, please feel free to contact us at customer@vakatrip.com.
Have a nice day~
VakaTrip CS Team
Send Correct PNR for order id: 3459187178849
Hi,
Urgent: Order Number: 3459187178849
My PNR: MDMH9V/MJSDQT from Singapore to Manila is not showing on Cebu Pacific airlines. My flight is on 26th Oct, please check on priority.
October 25, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
After verification, PNR: MDMH9V and PNR: MJSDQT ，The ticket status is normal
Currently, your ticket has been used normally, and the seat number is AB in row 11.
If you have any questions, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
i want to know can i add on baggage if…
i want to know can i add on baggage if i already payment fo 11 people fly on this december fligt mas airline buy the ticket from vaka trip?
October 15, 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you again for choosing VakaTrip~
We did not find the corresponding order according to your name. Please provide the 13-digit order number of VakaTrip or contact us via customer@vakatrip.com.
Have a nice day~
VakaTrip CS Team
Absolutely horrible!
Absolutely horrible!! They have rescheduled our return flight involuntarily and when wanting to check in for the outbound flight, we are not able to check in as the airline has no information for us being on the flight! Our outbound flight is scheduled for tomorrow (Z9HIHJ) and I would like to receive my outbound ticket asap!!
October 12, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding your return flight, we have received the flight change notification from the airline and forwarded it to you on 2024-08-22. Please check your mailbox
Regarding the PNR of your outbound flight, we have received the PNR update from the airline, and the latest PNR is ACS14U
We have sent the itinerary of your outbound flight to your reserved mailbox, please check it
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Help! Flight change date
Hi Vakatrip,
I will need to resechedule my flight due to emergency. I have sent an email request but yet to received any reply. I know its only been 3 hours after sending the request, but i will need to fly today afternoon. Please can you help!
Order No: 3466200034292
October 10, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding your voluntary flight change, we have replied to you through your reserved email address, please check
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
3466141707935 Kindly issue my ticket…
3466141707935 Kindly issue my ticket and send me i want to inform my friend in Lisbon. You guys taking too much time to issue the ticket
October 9, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been ticketed. The flight PNR is YNZWFC,
We have sent your electronic boarding pass to your reserved email address, please check it
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
I'm unable to verify my PNR in the…
I'm unable to verify my PNR in the airlines website. My order number is 3466102875800
October 8, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been ticketed. The flight PNR is SAQQWY, the management booking code is LYI9XH, and the ticket number is 217-7151960814.
We have sent your itinerary to your reserved email address, please check it
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Check please
Hi, can you help to check my booking since flight is on 9 OCT. Booking no: 3465943806308. Thank
October 6, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued. The flight PNR is 4L277K and the ticket number is：232-7151840295，232-7151840296，232-7151840297
We have sent the airline website, PNR and ticket number to your reserved email address, please check it
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
Best price & Great service
We got the best price offer for Malaysia Airlines. The tickets was bought on 29 September 2024 and the tickets was issued less than 24 hours. Good job Vakatrip team.
Our order number is 3465299368351
September 29, 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued. The flight PNR is 3CEAEX and the ticket number is 232-7101291832, 232-7101291833
Thank you very much for your recognition of us. We will do our best to provide better service
If you have any questions, you can contact us by email at customer@vakatrip.com.
Have a nice day~
Vakatrip Customer Service
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