Valitor Reviews 

An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for several years when it was called but found the customer service to be extremely poor.

The business clearly has problems in terms of staff training and management.

I would suggest looking at other providers ahead of making any decisions.

We started our contract when it was called Chip & Pin Solutions. In order to finally leave we had to hand the terminal back and pay a fee of £180 to leave.

DISASTER!! They charge what they want and when questioned know nothing and do not respond! These guys have turned into Scammers!!

AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS

GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG EMAIL ADDRESS, WRONG COMPANY NAME, WRONG TELEPHONE NUMBER, THEY SAY THEY VERIFIED MY DETAILS, MY BANK DISAGREE AND HAVE CALLED IN FRAUD SQUAD, NOW THEY ARE THREATENING ME --- FIND A NICE COMPANY NOT THESE UNPROFESSIONAL SCAMMERS

I have a retail business.I was using this company for card transactions. I found them untrustworthy. I was mislead and lied to on a number of occasions and when I brought this to their attention I was met with aggressive attitude, language and threats. I would advise to avoid as a business partner

I took out a valitor card machine just before the start of Covid. My health and business hit very hard times and I contacted valitor and explained that it was not viable for me to keep the card reader as I was about to stop trading. They advised me to return the equipment which I did late 2021 and I've just received an email from a debt collecting agency demanding £700+ on behalf of this company! I was told all I had to do was to return the machine as they understood the challenging times caused by covid and the lockdowns. I am seeking legal advise to resolve this matter.

EVERY TIme I want to use it I have to phone & report a fault ( today 12 minutes on hold already) and of course Client leaves & I lose sales. THEY ARE A DISSASTER

the customer service is appalling always waiting over 30 mins on the phone and always at position 2 in the que. I think the have one member of staff in a cupboard under the stairs for there technical help.

Too many system outages and no-one to provide assistance. Technical support lines rings then goes dead so left stranded, costing us money and customers. Will be searching for a new service provider.

Awful, difficult and time wasting.
Trying to make any purchase where they need Valitor to give me a verification code is ridiculous. I have to wait and refresh several times to get it. Takes me half an hour to do a 5 minute job.
Changed my number, gave everyone a heads up and they STILL haven't changed my number. Which of course means any time i need to make a payment online with my card, i need to SWITCH my sim card over to the old one and restart the whole payment process to wait for a 6digit code.
Can't wait to be rid of them and will never recommend them.

Network outages all the time. Embarrassing for my customers. Changing to new payment processor ASAP. It happens way too often. Phone line always busy at these times, probably becuase others are ringing up complaining. Avoid them.

Experiencing nightmare challenges with Valitor and Paytek both companies choose to ignore my numerous emails, forget phone contact as they don't answer calls.
Constant chasing up ongoing for over a week.
Totally un-professional and extremely good at wasting your time......... simply not acceptable!
Avoid at all costs!!!!!!!!!!!!!

Lately I have been having so many issues with my machine and I've called the Valitor technical support team and they always know exactly what to do. The staff make up for any inconveniences I have as they are always so helpful. Especially this one employee who says his name as J-I-N-G. He's very special. Magical even

Valitor supplied me with a machine that did not work properly from day 1.
I contacted their technical support multiple times over the course of a year. (Expect to be put on hold for a very long time before anyone bother taking your call by the way). And was only helped with half fixes and unhelpful tips, the machine kept stopping working and kept losing connection again and again and again.
Eventually, it stopped working altogether. When I asked for a replacement, they told me I'd have to pay for it. I told them what I thought of them and went on looking for a better company, which I found.
Valitor is now accusing me of breach of contract, they are charging me for the old broken terminal plus termination fees. They have place a debt recovery company on my back and are threatening me with legal consequences.
How can a company be so obnoxious to the fact they breach their contract first by not supplying me with a proper working machine, and then ignored my complains that it did not work and then expect me to pay for their awful services?
Valitor is the worst experience I've had in business. Stay well away from them. Many other card company available for cheaper and with better customer service who will not try to screw you.

they are expensive - and I feel mis sold me my last machine - its exactly the same as the one I had finished paying for ! There DD system has major flaws - they send monthly invoices and charge quarterly

There operatives appear rude and unprofessional - but I think that could be the fact that English is not the first language and a translation soft wear is being used - I will not renew with them again

I am writing this review on behalf of my husband, who has been happily using this service for around 6 years. For most of that time he was just using the normal merchant terminal service. But then he wanted to include an additional service AND THAT'S WHERE IT ALL WENT WRONG!!

Since April he has been trying to add a simple addition to the service (which allows payment to be made via an emailed link) and as of today (JULY) no-one has been able to help despite, numerous calls clocking up hours of our time, and with no results. We've even had promises of call backs from staff and managers to no avail so we always have to call back and then get told the manager (or person) is in a meeting.

It's actually laughable now.

We have been through different stages... anger, desperation and now we have literally looked at each other while on the phone to these cowboys and laughed...either that or cry.

The customer service is SO BAD, I have never seen or heard anything like it.

Nobody seems to know what they are doing, it's got to stage where I truly believe the service we want (that they have advertised doesn't exist) because we cannot understand how since April we still cannot get it. In fact we have somehow been charged for an additional service that we have not requested and do not need. Go figure!!

The only person, that was helpful was CONNOR, he knew what he was talking about, explained things clearly and we were so pleased with his service and how he treated us. Unfortunately, Connor is being severely let down by his colleagues and their incompetence.

I had to write a review because the service is so bad I would advise anyone considering using this company to RECONSIDER.

We are currently looking at another company who can provide that additional service we need because this company is a JOKE!

AVOID!!!

I used to be with WorldPay and I wasn’t happy and Valitor rang up and said they can save me money, I hadn’t heard of them before but I am and always have been so happy with their service, there’s no hidden charges, the fees aren’t extortionate. I rang them the other day with issues with my card machine and I got through straight away and they sent me a new card machine the day after which now works perfectly. I’m so glad Valitor rang me that day and I will recommend them to fellow business owners!

Avoid valitor at all costs. Terrible service. I have had one of the worst experiences with valitor. I have called in a few times and always the same answer. there has only been one person to help me and it was someone in technical support called Connor. He actually explained things. I only want to speak to Connor. If you need help ask for him as he’s the only one that does anything. Others are diabolical.

Steve from Valitor in Bournemouth look after me really well. thank you Steve.

Recently changed to Valitor at our hair salon with the help of Steve Sidney, so far so good!
Steve has been a great help and easy to get hold off to sort any little teething problems

Today my new card machine was set up by Steve Sidney. I have known him since I opened my shop and he is always professional and friendly. It was straight forward setting the card machine up and Steve went through everything for me. Thank you for your support.