Valitor Reviews 

After having a few problems with my terminal not connecting, I called in and spoke to Maddie. She was very polite, knowlegeable and was able to get my problem sorted out very speedily. She stayed on the line to ensure everything was up and running as it should be and that I was completely satisfied with what she had done. Please pass my thanks onto her for a job well done.

Hi, just a heads up I am a Valitor customer and since using this system for 2 years have not needed any support which is just as well. Now that I do need support they have been very disappointing and no help what so ever. In these current time (COVID - 19) every other company I am dealing with have been very supportive. I have a coffee shop that employs 10 people and to try ensure there safety I asked for either an additional terminal or a keypad for only customers to use. They said there was nothing they could do. I opened Monday only accepting card payments to try protect staff as much as possible but with continuous cleaning of the terminal, it has malfunctioned. Now Valitor wants £125 for the new terminal which they will post out after I pay it which I have, no idea when I will get a replacement terminal. This means a huge interruption to my business after been closed since the 20th of March 2020. If this is the best they can do I don't think much of them as a company. A very difficult time made even more difficult with the lack of service from Valitor.

After weeks of a having to deal with the terminal causing me nightmares, constant phone calls to team box and other employers at valitor to try and fix, one young man called Conner (thank god I got put through to him) he stayed with me on the card terminal while I served customers, and he was able to get to the bottom of the problem,i could finally smile again.
what a credit He is to valitor, I really hope they realise what an asset he is too the company, he was understanding polite and consistent in finding the issues I have been having.I cannot stress how much this young man has made my life easier, if you find you have any problems regarding the card terminal ask for Conner, he knows his stuff.more then the technical team.
Top stars for Conners experience
Wildheart hove

My Brother and I have recently been looking for a new credit card machine company after a disaster with the last one. After, searching around for a credit card provider, Valitor gave me the best deal. It was a great deal. Ryan Hurst dealt with my brother and honestly, this was one of the smoothest transitions we could have asked for. We got the terminal in quick time, during these harsh times. When we got the terminal I called up the technical team and spoke to a gentleman. I think his name was Colin. He helped me set the terminal up with good knowledge. I then queried my account and was passed through to the service team. A lady called, Rosie. I believe she helped me with the queries and couldn't ask for better customer service! Best out there.

This company has just made a load of people redundant at a time when the government's job retention scheme is in force. This is appalling and I would encourage everyone to look for an alternative service provider. You can't just throw people out at a time like this.

I've spent so much time looking at these options for my business and Thom has been absolutely brilliant. He's been honest and transparent with his advice and will be saving my business a lot of money from now on!
Huge thanks!

We have been using Valitor for a little while now and have found them to be very professional and friendly, we are all busy people and when someone says they are going to do something its always nice when they do and thats what we found with Steve, he made it very straight forward to change over from our previous supplier and saved us money along the way.

Excellent and quick the best in Britain. We as a company using Valitor for a few months now. The always give excellent service, there admin team and especially Matthew Wickham- Business Development Manager, do everything they can do to help you and make the process of the card transactions as easy and straight forward. If problems arise they do there up most to get things sorted out as soon as possible. I would highly recommend Valitor. Brilant. Thank you Matthew and the rest of the team of Valitor.

Found the process very simple with Ian’s help , all good so far

I would highly recommend Valitor. Excellent service and good value for money.
Naveed is our account manager and he is always friendly and willing to help. He is always able to help us and make sure we have everything we need, even at short notice.
I wouldn't go anywhere else for our card machine needs.

Matthew Wickham is just the sort of person for this,.not pushy, just helpful and friendly. I wouldnt have changed my card machine if it wasnt for him. Have had many people who have tried to get me to change before, but they didnt feel right. Can highly recommend, and ive been in this business years!

Great service, Matthew Wickham took the time to talk us through the process and came back to set up the machine and show us how to use it.

Easy process, Scotty did everything for me and was exceptionally patient as I served customers in between. Would definitely recommend this company. I’ve had first class service so far.

Great service from Derek and Valitor
From the initial conversation to the delivery of the state of the art terminal was only a matter days. Derek made the process very simple and provided us with exactly what we required at a great rate.
I couldn’t praise Derek and the Valitor team more.

The card machine arrived on time as promised and was fitted on Monday by Scotty who was as most helpful . Time was taken to make sure we were confident in its use. The card machine is brilliant , one of the best I’ve seen , really easy to use .

Excellent
My card machines arrived within a week, Sid came and activated them for me, showed my staff how to use them & would highly recommend Valitor.

Steve Sidney from Valitor has been an immense help with changing over our pdg machines. Always available for advice, great customer service a real pleasure to deal with. Thank you Steven for all your help.

I'm absolutely disgusted at being charged £25 fee just because a customer reversed their card payment of £6.60 just because they couldn't remember making the purchase ! They since remembered what they had purchased and resent the £6.60 , by which time Valitor have already taken the fee of £25 and won't reimburse me!! How are businesses supposed to survive?! Although I used to think Valitor were a fantastic company and have recommended their services to several retailers. And Natalie and Sean in the Valitor team are most helpful ... HOWEVER this has now changed my opinion and I am most unhappy

Steve Sedney was very helpful for my busines and I highly recommend Valitor for upcoming businesses and even for businesses that are steady. Very grateful working with them.

Steve Sidney from Valitor came to our salon to help us out with our card machine and payments we were paying out for (not to our knowledge) he was beyond helpful and managed to save us money on our outgoing and refunds on payments we weren’t aware we were paying! Over all a really great helpful man! Really recommend Steve!