Valitor Reviews 

242
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for se... See more

Rated 5 out of 5 stars

cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how... See more

Company replied

Rated 1 out of 5 stars

AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG... See more

Rated 5 out of 5 stars

We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move ha... See more

Company details

  1. Card Processing Service

Written by the company

Valitor are guided by three principles: we think differently & solve your problems simply; we always put our customers first; & we build our own solutions


Contact info

2.6

Poor

TrustScore 2.5 out of 5

242 reviews

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2.6

All reviews

(242)

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Rated 5 out of 5 stars

Craig Penty

Nice young gentleman fitted our card machine very helpful definitely recommended

June 10, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Lauren,

Thank you for your review and feedback, we really appreciate this.

We are very pleased to hear that you have had a great experience with us and have been looked after by Craig.

Best Regards

Athena

Rated 5 out of 5 stars

I would like to say a massive e thank…

I would like to say a massive e thank you to Naresh Nahar from Valitor. Naresh helped me not only save money on my monthly Bill's, he installed the machine very efficiently and was very professional in his approach.
I would highly recommend this company for the professional and honest approach also ensuring small businesses like myself can save money.
Mr Krishnaruban

June 6, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Ruban,

We are very glad to hear that Naresh has looked after you and has managed to save you money.

Thank you for your review, we really appreciate your feedback.

Best Regards

Athena

Rated 1 out of 5 stars

Failed to deliver as promised, terrible service.

Valitor were supposed to be suppliers to our business but raised compliance issues the day prior to taking delivery of the card terminals.

Had 4 months of conversations with their team and never once was advised about the compliance aspects of the account until the day prior to needing the terminals. This caused major disruption to our business and clients as they dragged their feet for so long organizing the account without discussing the requirements for compliance.

We now have to organize this service elsewhere with less than 24 hours before Valitor had promised delivery. Extremely disappointing service, would not recommend to our clients as all of these issues should have been raised months ago.

*Edit*
Following Darrens reply, the discussion was actually started in February months prior to the requirement coming into effect. Naveed the gent dealing with the query never raised an issue with 4 MONTHS notice before the purchase date arrived. You claim this was a last minute request, it was not. Justify it however you please, your team failed to notify ourselves of a single issues with all the notice in the world, you left literally less than 24 hours before delivery to decline the request which means no time to organise an alternative, shocking service no matter how you spin it.

June 6, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Patrick,

Thank you for your review.

We apologise that you are not completely satisfied with our services.

We can see from our records that the actual order was raised at short notice, which generally isn’t an issue as we approve most applications on the same day.
The checks carried out by our Boarding team on your application were the cause of the delay as they raised some concerns about the businesses activities, which ultimately led to your request for a merchant account to be declined.

We are very sorry that this left you in this position and assure you that if there was anything we could have done to remedy this, we would have done it.

We hope your event is a success.

Best wishes,

Darren Chapman

Rated 5 out of 5 stars

Valitor have been very easy to use and…

Valitor have been very easy to use and deal with, Max Edwards has been great and has solved any problems that may have arisen

June 4, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Dan,

We are very pleased to hear that Max has looked after you and your experience with us has been great.

Thank you for your review, we really appreciate your feedback.

Best Regards,

Athena

Rated 1 out of 5 stars

Doesnt allow for zero stars !!!!

Doesnt allow for zero stars !!!!

Just been informed by a rude and obnoxious woman that because my business has processed payments of a higher amount they are refusing to pay the cash over, even though the customers bank has cleared this .....
they want evidence of purchase ... im a hotel

i can sent you stained bedsheets if that help.

customer service of the lowest level.

June 3, 2019
Unprompted review
Valitor logo

Reply from Valitor

Dear Mr Douglas,

Thank you for taking the time to leave this review.

I’m so sorry to hear of the troubles you’ve experienced when speaking with our Customer Support team and for the way you were spoken to.

This is not the level of service we inspire our teams to deliver and we’re truly sorry for the poor experience this has given you.

From time to time, it may be necessary for us to place a payment on hold if it doesn’t look right. Further information may be required to verify the validity of certain payments and it seems like that’s what has happened here, however, that does not excuse anyone from being rude or obnoxious.

Rest assured this matter will be investigated and a response sent directly to you as soon as possible.

Feel free to drop me an email anytime if you’re unhappy with the service you’re being provided and I’ll do my best to put it right. My email address is robert.murphy@valitor.com

Best regards

Robert Murphy
Head of Customer Service


Rated 5 out of 5 stars

Graham from Valitor has been a great…

Graham from Valitor has been a great help setting up terminals in our showrooms. We have saved money on our Worldpay account and was looked after locally by Graham. We would highly recommend.

May 30, 2019
Unprompted review
Valitor logo

Reply from Valitor

HI Nicola,

Thank you for your review and feedback.

Great to hear we're saving you money and Graham is taking good care of you.

Best regards

Rob

Rated 5 out of 5 stars

Great customer service

Great customer service! Explained every in detail, saved me money which as a business owner is brilliant! Once PDQ machines arrived I didn’t have to do anything as John came and fitted everything and set it all up! Highly recommended this company! Thank you so much

May 28, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello,

Thank you for your review and feedback, we really appreciate this.

Great to hear that we are saving you money and John has looked after you.

Best Regards

Athena

Rated 5 out of 5 stars

Excellent customer service from Lauren

Excellent customer service from Lauren. Recommended to my colleague for future needs

May 26, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello,

We are really glad to hear that you had a great experience with Lauren.

Thank you for your review, we really appreciate your feedback.

Best Regards,

Athena

Rated 5 out of 5 stars

great customer service

May 24, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Nishant,

So glad to hear that you are happy with the service you were given.

Thank you for your review, we really appreciate the feedback.

Best Regards,

Athena

Rated 5 out of 5 stars

Excellent speedy service by Aleem to…

Excellent speedy service by Aleem to help save us money and set up our terminal.

May 23, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Matthew,

We are very pleased to hear that you are happy with the service Aleem has provided you.

Thank you for your review and feedback, we really appreciate it.

Best Regards,

Athena

Rated 5 out of 5 stars

Simon made our switch over really easy…

Simon made our switch over really easy and simple. Easy process from start to finish. Saving us money too.

Excellent service

Thanks!

May 22, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hello Murray,

We are glad to hear that you have had a great experience with Simon and are happy with the service provided.

Thank you for your review and feedback, we really appreciate it.

Best Regards

Athena

Rated 5 out of 5 stars

Thank you Jawed

Jawed Butt was my contact (after a phone call to set up our appointment) and guided me through the process of the change over to the company he represents. Great to work with and a great deal.

Thank you Jawed

May 21, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Jason,

So pleased you’re happy with service you received.

Thank you for your review and feedback, we really appreciate it.

Best regards

Rob

Rated 5 out of 5 stars

We were approached by Valitor and was…

We were approached by Valitor and was assessed by Jawed Butt to see if they had compatibility with our previous provider. It was an eye opener to see just how much we were paying and what Valitor could save us. The service and installation was quick and completed in a professional manner. Very pleased with the on line portal that lets you see your account and all payments.

Great result

The Avenue Hotel (Grantham)

May 20, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Martin,

Great review, thank you so much!

We're really pleased everything has gone so well :-)

Best regards

Rob

Rated 5 out of 5 stars

Dudley Road Social Club

Sid popped in this afternoon asking how I was getting on with the terminal, been set up with valtor for 5 months, exactly what it says on the tin, I was told a 30% saving compared to Barclays, it’s actually 40%
Would highly recommend this company.

May 20, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Michael,

Great to hear our savings were more than Sid previously stated :-)

Thank you for your review and feedback, we really appreciate it.

Best regards

Rob

Rated 5 out of 5 stars

Very professional

Very professional, efficient service from Ian Fyfe . Looking forward to my 40% saving !

May 20, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Jane,

So pleased you're happy with the service Ian has provided.

Thank you for your review and feedback, we really appreciate it.

Best regards

Rob

Rated 5 out of 5 stars

Trade Tyres Services (Mids) Ltd

We have just started to use Valitor, Jawed who is our point of contact
has been exceptionally helpful and sorted out a couple of teething problems we had quickly and most efficiently, thank you

Would definitely recommend Valitor in the future

Tina
Trade Tyres

May 20, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Tina,

Great to hear Jawed was able to resolve your issues so promptly.

Thank you for your review and feedback, we really appreciate it.

Best regards

Rob

Rated 5 out of 5 stars

A cheerful and engaging experience

A cheerful and engaging experience ! Took time to guide me through the process and left me fully satisfied.

May 18, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Dean,

So pleased you found our service cheerful and engaging and that it left you feeling satisfied :-)

Thank you for your review and feedback, we really appreciate it.

Best reagrds

Rob

Rated 5 out of 5 stars

We moved to Valitor in…

We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move has saved the business significant amounts each month and the online back office has been really useful for reconciling each account.

Strongly recommend Valitor as a Card Payment service provider.

May 18, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Transferring my services was easy and stress free.

May 18, 2019
Unprompted review
Valitor logo

Reply from Valitor

Hi Gurtek,

So pleased you like our service :-)

Thank you for your review and feedback, we really appreciate it.

Best regards

Rob

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