Valley Contractors - Turf & Topsoil Reviews 201

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order was placed with a delivery date of Friday June 12th and we secured help for the following day based upon the information provided. No delivery was made and upon contacting the delivery fir... See more

Company replied

Rated 5 out of 5 stars

Liaison & advice was excellent. Soil is of a very good quality. Only minor issue, we advised that driveway sloped, picture was requested & provided. Confirmed by Valley as OK. However delivery drive... See more

Company replied

Rated 1 out of 5 stars

Ordered 750kg of top soil seven days ago. Got an email on Friday night saying it would be delivered by Pallet Ways rather than Valley themselves per their receipt. There was no tracking information gi... See more

Company replied

Rated 5 out of 5 stars

Pleasant delivery guy. V rapid delivery time. Looks like good soil with a good amount of fibrous material and nice and dark. No rubbish or plastic in it u like the bags of compost available at diy s... See more

Company replied

Company details

  1. Topsoil Supplier

Written by the company

The UK’s Number one Top soil specialist with 5 grades to choose from! We provide premium quality bagged topsoil and bark to Wholesale, Trade and Public in the form of Small bags and bulk bags. Our topsoil, bark, turf and aggregates are available to collect from us in-store if you’re working against the clock. We are conveniently located in the heart of England in Birmingham, West Midlands – within 5 miles of both the M40 and M42.


Contact info

3.2

Average

TrustScore 3 out of 5

201 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The different soils are explained very…

The different soils are explained very well , and the delivery came on the day and time they said it would, full marks to the delivery driver he put it on the drive exactly were I asked thanks again I’ve used this company last year and the service was excellent then Kevin

April 8, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your kind feedback

Rated 5 out of 5 stars

Very good quality soil

Very good quality soil, delivered exactly when they said it would be. Can’t say fairer than that.

April 5, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your kind feedback

Rated 5 out of 5 stars

Soil as described

Soil as described. Delivered a day later than arranged due to local courier oversight.

April 2, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your kind feedback

Rated 2 out of 5 stars

The poor chap arrived with a manual…

The poor chap arrived with a manual pallet lift gizmo which didn't work well at all, to move 3 ton bags. Couldn't go where I wanted - not on gravel, not on grass. Took him ages to put them wherever he could, trying not to block the lane. Frankly you should invest in a truck and crane! As for the compost, manure and top soil. It's fab. Thanks.

March 29, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thank you for your feedback, unfortunately as the website clearly states 'we cannot make delivery on gravel driveways'

Rated 2 out of 5 stars

Delivery cock up

Soil was fine, delivery took a long time and the driver failed to follow clear request on where to deliver. Caused a big problem but hoping he or someone is going to come today to move the 850 litre bag.

March 25, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thank you for your feedback Peter, hopefully you are happy now we have rectified the issue.

Rated 4 out of 5 stars

Prompt and efficient

Prompt and efficient, actually two days early but luckily I was in! Topsoil excellent quality.

March 25, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thank you for your feedback

Rated 4 out of 5 stars

Delivery arrived on day stated

Delivery arrived on day stated, excellent product, but I’d stated where on the drive I wanted the delivery dropped, but I was dropped on the other side, slightly inconvenient but not the end of the world. Would certainly order from the company again.

March 24, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your kind feedback

Rated 5 out of 5 stars

Ordered a builders bag of topsoil

Ordered a builders bag of topsoil. If came 2 days early and early enough on the day so I could decant it all to the garden. Couldn't fault the delivery driver either. Topsoil looks good quality but only time will tell.

March 23, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your kind feedback

Rated 4 out of 5 stars

Good quality product.

Topsoil appears to be good quality. It’s now in raised beds so resulting vegetables will provide the evidence.
I’d have given 5 stars, but the delivery proved a nightmare due to my advice to use a small vehicle being totally ignored 😢

March 15, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thankyou for your kind feedback

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