Valley Contractors - Turf & Topsoil Reviews 201

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order was placed with a delivery date of Friday June 12th and we secured help for the following day based upon the information provided. No delivery was made and upon contacting the delivery fir... See more

Company replied

Rated 5 out of 5 stars

Liaison & advice was excellent. Soil is of a very good quality. Only minor issue, we advised that driveway sloped, picture was requested & provided. Confirmed by Valley as OK. However delivery drive... See more

Company replied

Rated 1 out of 5 stars

Ordered 750kg of top soil seven days ago. Got an email on Friday night saying it would be delivered by Pallet Ways rather than Valley themselves per their receipt. There was no tracking information gi... See more

Company replied

Rated 5 out of 5 stars

Pleasant delivery guy. V rapid delivery time. Looks like good soil with a good amount of fibrous material and nice and dark. No rubbish or plastic in it u like the bags of compost available at diy s... See more

Company replied

Company details

  1. Topsoil Supplier

Written by the company

The UK’s Number one Top soil specialist with 5 grades to choose from! We provide premium quality bagged topsoil and bark to Wholesale, Trade and Public in the form of Small bags and bulk bags. Our topsoil, bark, turf and aggregates are available to collect from us in-store if you’re working against the clock. We are conveniently located in the heart of England in Birmingham, West Midlands – within 5 miles of both the M40 and M42.


Contact info

3.2

Average

TrustScore 3 out of 5

201 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service, helpful delivery drivers & good quality topsoil & compost.
Would definately recommend.

May 17, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback

Rated 5 out of 5 stars

I ordered two bulk bags of topsoil

I ordered two bulk bags of topsoil, they arrived on the day they said they would, they were dropped off where I wanted them to be and the soil was great quality. Not much more to say, 5 stars, job done.

May 12, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback

Rated 1 out of 5 stars

I have not received my delivery and…

I have not received my delivery and have stayed in all day to ensure its put in the correct place. Please call back asap. 07912208138

Sally Adams

May 5, 2022
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Reply from Valley Contractors - Turf & Topsoil

Sorry to here this our delivery hours are 8am until 6pm

Rated 5 out of 5 stars

Great service

Great service, the delivery person was very helpful

May 3, 2022
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Reply from Valley Contractors - Turf & Topsoil

thank you for your kind feedback

Rated 3 out of 5 stars

Glass in soil

Good delivery. Lots of little pieces of glass in bag.

May 2, 2022
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Reply from Valley Contractors - Turf & Topsoil

really sorry to here that please give us a call to discuss this further

Rated 5 out of 5 stars

Top Soil with Manure added

Top Soil with Manure added. This is the third bag we have had of this soil
it is first class soil and has done a good job. The delivery is first class
driver very obliging would recomend.

April 26, 2022
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Reply from Valley Contractors - Turf & Topsoil

thank you for your kind feedback

Rated 5 out of 5 stars

Delighted customer

What a pleasure doing business with this firm. Enquiries were promptly and professionally dealt with, delivery was speedy and just in time for the Easter weekend. I didn’t think I had a hope of finding turf and topsoil at short notice but I was proven wrong.
The turf has been down for just over a week and it looks superb - great quality.
Thank you!

April 24, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 4 out of 5 stars

Great service delivered a day earlier

Great service delivered a day earlier. The only problem was with the carrier he had been instructed to leave the delivery in the road not on our driveway. We live on a very narrow road so this would restrict passage for emergency vehicles. After we asked the driver to take the delivery back he phoned his boss and they put the delivery on the drive so long as agree not to sue them if they damaged the drive. The driver was very polite just petrified.

April 18, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your feedback, leaving deliveries on the road is not usual practice so i will find out what happened, at least we put it where you wanted it in the end.

Rated 5 out of 5 stars

Will use again

Delivered early but that was no problem. Looks like good stuff.
Glad I checked TrustPilot as mulch/compost delivery seems rife with scammers.

April 17, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback

Rated 3 out of 5 stars

QUICK DELIVERY

QUICK DELIVERY , HAPPY.... NEEDED TO MAKE QUICK ENQUIRY BY PHONE , NO ANSWER TRIED MANY TIMES , NOT HAPPY !

April 17, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your feedback, we are sorry you couldn't get through to speak to someone, there is always someone to respond on whatsapp if you don't get through next time.

Rated 5 out of 5 stars

Delivery problems

Good quality top soil again but this time failed to meet delivery date and I waited in all day on a Thursday. Got a call at 4.30 offering the next day but I was unavailable and agreed to accept Monday am.
Just annoying.

April 15, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback, we are sorry to here that your delivery was late.

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