Valley Contractors - Turf & Topsoil Reviews 201

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order was placed with a delivery date of Friday June 12th and we secured help for the following day based upon the information provided. No delivery was made and upon contacting the delivery fir... See more

Company replied

Rated 5 out of 5 stars

Liaison & advice was excellent. Soil is of a very good quality. Only minor issue, we advised that driveway sloped, picture was requested & provided. Confirmed by Valley as OK. However delivery drive... See more

Company replied

Rated 1 out of 5 stars

Ordered 750kg of top soil seven days ago. Got an email on Friday night saying it would be delivered by Pallet Ways rather than Valley themselves per their receipt. There was no tracking information gi... See more

Company replied

Rated 5 out of 5 stars

Pleasant delivery guy. V rapid delivery time. Looks like good soil with a good amount of fibrous material and nice and dark. No rubbish or plastic in it u like the bags of compost available at diy s... See more

Company replied

Company details

  1. Topsoil Supplier

Written by the company

The UK’s Number one Top soil specialist with 5 grades to choose from! We provide premium quality bagged topsoil and bark to Wholesale, Trade and Public in the form of Small bags and bulk bags. Our topsoil, bark, turf and aggregates are available to collect from us in-store if you’re working against the clock. We are conveniently located in the heart of England in Birmingham, West Midlands – within 5 miles of both the M40 and M42.


Contact info

3.2

Average

TrustScore 3 out of 5

201 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely compost and top soil mixed

Lovely compost and top soil mixed, I’m sure my plants will thrive in it. Only negative waited in all day on delivery date and it came the following day. A nice lady from Valley rang and apologised for the delay.

July 1, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Good product, good delivery

Great, efficient service. Good product - as described. All delivered on time by a very nice driver who was very accommodating and friendly.

June 29, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Good topsoil

Good topsoil and delivery was fine

June 26, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Valley Contractors

I have received 3 deliveries of top soil from Valley Contractors. The soil is good quality and has been delivered on time. Also, the delivery driver from Allelys Transport was friendly and very helpful with all 3 deliveries. Thank you.

June 26, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Great experience

Great experience, met all commitments.

June 23, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Great Service

Great service, thank you.

June 20, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 4 out of 5 stars

Efficient ordering and delivery

Efficient ordering and delivery. Good value for money the topsoil is.

June 15, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 1 out of 5 stars

Very poor top soil containing stones, plastic fabric and even glass.

I ordered a lawn topper soil and after spreading on my lawn discovered after rainfall that the soils contains large amounts of stones plastic and even glass. I am very disappointed with the quality. My grass seed is struggling to grow and I am continually picking out the stones and plastic.

June 9, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your feedback but you need to order horticultural topdressing as stated on website

Rated 5 out of 5 stars

Good Topsoil

The delivery had to be slightly delayed due to bank holiday week but it arrived on time the day they told it was going to be. Topsoil is good quality, so far so good. Communication was good both via email and phone. I'd buy again.

June 6, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 2 out of 5 stars

No point choosing delivery day

No point choosing delivery day, as they deliver when they want. Turf not brilliant.☹️

June 6, 2022
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Reply from Valley Contractors - Turf & Topsoil

sorry for your experience but thanks for your feedback

Rated 5 out of 5 stars

Thank you!

Ordered a small package of worm casts to test benefits for myself. Haven't actually got round to using it yet, but can say that the package arrived safely and on date specified. Best price I could find too.
So, many thanks Valley contractors.

June 1, 2022
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Reply from Valley Contractors - Turf & Topsoil

thanks for your kind feedback

Rated 5 out of 5 stars

Good customer service - would buy again

I ordered a 850kg bulk bag of plum slate from Valley.

I had a slight problem with their website saying the transaction had not gone through, so ended up being charged twice. Contacted Valley on WhatsApp (on Friday evening) and got a response very quickly to say the issue would be looked into. The order was then confirmed and the additional payment refunded over the weekend.

Delivery was by Palletways. We ended up having to reschedule this for the following day because our delivery was fairly late on their timetable and they were very pleasant to deal with, offering an 8-10am delivery window and it arrived on time.

Would buy again - thanks!

May 29, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback

Rated 3 out of 5 stars

I’ve bought carrot soil but not…

I’ve bought carrot soil but not unpacked it yet. Delivery by Palletways was not as good as 1st driver who reversed down my drive. This driver said he couldn’t get the vehicle down the drive. Then decided it was safer to reverse rather than. Leave it on the main road. He nearly took my gate out so I had to tell him to stop just inside the gate and leave it there leaving me to have to narrow the 750kg of soil 500m to the bottom of my drive. Not ideal and not like the previous driver. So not great delivery

May 28, 2022
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Reply from Valley Contractors - Turf & Topsoil

sorry to here this but Thanks for your feedback

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I ordered topsoil and later realised I would be out on the day of delivery. I emailed at 11pm asking if this would be a problem and was amazed to get an immediate response at that time of night!

May 27, 2022
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Reply from Valley Contractors - Turf & Topsoil

Thanks for your feedback

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