Valley Living Reviews 

150
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

A lovely shop in Clitheroe! Due to lockdown 2.0, I couldn't visit in person, but always want to support small independents. Great selection of cards, which are high quality. Kept updated throughout th... See more

Company replied

Rated 5 out of 5 stars

Splendid customer service - when my first order arrived, one of my glasses had broken in transit, despite being very well packaged. After a quick and friendly phone call, the seller had a replacement... See more

Company replied

Rated 5 out of 5 stars

Lovely independent shop selling quality gifts and cards. Service always friendly from a lady who is passionate about her products. Recently ordered online, due to Covid-19 restrictions, my package w... See more

Company replied

Rated 5 out of 5 stars

Bought this beautiful bench online in the morning and had it delivered personally by Aud in the evening. Wonderful personal service. Really pretty seat. Comfortable, and looks great in my garden. Th... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

Valley Living offers a unique collection of dining accessories and gifts online, helping us to enjoy good food, and good company, in style.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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No recent history of asking for reviews

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4.9

All reviews

(150)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

As always, my products are amazing and the service is fabulous. No matter if you go in store, which I do whenever I am up in the area or if you are buying online, they will look after you.

Please support small businesses

May 6, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Thankyou Jane for your kind and positive comments, we really appreciate your review. We always try our very best to deliver great service and it so nice of you to say so. Very many thanks for supporting our small independent business.

Rated 5 out of 5 stars

Great service

Great service, items delivered personally by the owner.
Product as described and just what I was looking for.

May 3, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Thankyou for your positive review, so pleased you like your items from Valley Living, and that we had what you needed and could get them to you quickly for you to enjoy.

Rated 5 out of 5 stars

First time purchase.

First time purchase and will definitely be visiting again. Gorgeous items bought for a present and beautifully gift wrapped.

May 3, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Thankyou Helen for your kind review, i am pleased you like you purchases and we always enjoy adding the extra finishing touch of our luxury gift wrap and ribbon for our customers :)

Rated 5 out of 5 stars

Lovely item arrived quickly and…

Lovely item arrived quickly and beautifully packaged

April 22, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Lisa, thank you for your kind review. Enjoy your beautiful items, and stay safe!
Team Valley Living🌈

Rated 5 out of 5 stars

Beautiful things and no hassle with…

Beautiful things and no hassle with getting it out for delivery with everything that's going on. Thank you so much

April 21, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Colette, thank you so much for your kind words and review. We are trying our best to keep things as 'normal' and safe as we can and your review helps us to think we are doing a good job! Enjoy your beautiful items, and stay safe!
Team Valley Living🌈

Rated 1 out of 5 stars

I spent over £40 but free delivery is…

I spent over £40 but free delivery is only in the local area which I didn’t realise despite contacting the company as I couldn’t import the free delivery code. (I now see why this was) how we I was advised it would be posted out free of charge instead the order was cancelled.

April 20, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Gilian
I am sorry there was a misunderstanding about the free delivery in the BB7 postcode area, local to the Valley Living shop, to help people during the Covid19 pandemic.
At Valley Living we always provide a free 'standard' postage option for UK orders over £25 (under 2kg) but I was sorry you had misunderstood about the BB7 area, so have now changed the wording on the website to prevent any further misunderstandings. Many thanks for your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great shop, would recommend!

April 19, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Mark
Thankyou for recommending us, we always try hard to provide the best service possible and really appreciate your feedback :)

Rated 5 out of 5 stars

Great Products and Service

Delighted with my products and timely delivery. Thank you. Tx

April 19, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Tracy.
Many thanks for your feedback, we are always really pleased to get a 5* review and we hope you enjoy your products from Valley Living :)

Rated 5 out of 5 stars

Great communication

Great communication, fantastic products thankyou

April 18, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Chris. Thankyou for your positive feedback, we really appreciate it and are pleased you like your products from Valley Living.

Rated 5 out of 5 stars

Fabulous service and delivery

Fabulous service and delivery. Can’t recommend highly enough, especially in the current climate. Really pleased with my products and the service. Thank you.

April 17, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Melanie, thank you so much for your kind words and review. We are trying our best to keep things as 'normal' and safe as we can and your review helps us to think we are doing a good job! Enjoy your beautiful items, and stay safe!
Team Valley Living🌈

Rated 5 out of 5 stars

Amazing

Beautiful products, which were hand delivered within 24 hours of placing my order. Amazing. Would highly recommend this company.

April 17, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Hi Karen, thank you so much for your lovely review! We are so happy that you loved your products and recommend us. We hope to see you again, stay safe.
Team Valley Living🌈

Rated 5 out of 5 stars

World class service

Audrey and Kelsey have gone to extra mile. To deliver lanterns to my place of work. Arrange faux flowers to love real and make my house smell beautiful with their range of amazing diffusers. I can't wait to order more. Great service with a good old fashioned smile. Best shop for little bits and pieces

April 2, 2020
Unprompted review
Valley Living logo

Reply from Valley Living

Thank you so much for your lovely review Jin! We are always proud to provide products that you love for you and your beautiful home. We look forward to your next order.

Keep safe,
Kelsey x

Rated 5 out of 5 stars

Excellent

Very efficient service, goods extremely well packed and of excellent quality. Will definitely use again.

January 11, 2020
Unprompted review

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