Valspar Paint Reviews 

3,263
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the paint quality poor, often needing multiple coats for coverage, resulting in patchy or uneven finishes. Many reported significant durability issues, with paint scratching, peeling, or wearing off easily from various surfaces, even after proper curing. Consumers were also often disappointed with color accuracy, as the paint frequently did not match samples or appeared as a different shade once applied. However, some customers also noted positive experiences with the company's staff and services. Many reviewers praised the customer service for being exceptional, knowledgeable, and helpful in resolving issues or providing personalized consultations.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant dissatisfaction,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Service

Customers consistently note positive experiences with service, praising its helpfulness, efficiency, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought some of your paint for my kitchen which I thought would only take two coats but I was wrong it took two tins 5 litres of paint for a tiny kitchen which asnt got one full wall

Company replied

Rated 2 out of 5 stars

I’ve used Valspar before and knew it wasn’t the best but this time it’s been awful. It’s a 2 star experience because the pale colours don’t seem as bad but I brought Rainforest Retreat which is a da... See more

Company replied

Rated 2 out of 5 stars

5 testers all came out peach pink of varying intensities. Even though the cards are green/beige toned. Their so called best seller Goose feathers came a pale peach. B&Q staff try and gaslight it's cus... See more

Company replied

Rated 4 out of 5 stars

Amazing customer service in solving the issue at hand, but very poor comms between B&Q and Valspar. When I tried to use the voucher multiple times - B&Q had no idea what to do , had never seen this ty... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

For Over 200 years Valspar have been trusted with the colours that are most important of all - Your colours.  The colours that are personal. Unique. Intimate. The colours you want to fill your life with. We have Europe’s biggest range of pre-selected colours. From brilliant whites to outlandish oranges, our experts in store can help you choose from over 2,000 colours. Colours that are purer, brighter and truer. And if you can’t find what you’re looking for? Our state-of-the-art colour matching technology can match 2.2 million colours, all from a sample as small as a Parma Violet™. So, if your eye can see it, we can match it to ensure that you always Colour with Confidence.

Valspar Product Range

Written by the company

Ready for real life, effortless, even coverage and a long-lasting finish, whether you're decorating inside or out. So whether you're decorating your wall and ceilings, wood and metal trim, or even your Garden Fences or Masonry, with Valspar's unlimited range of colours you can create a truly personalised palette for every area of your home.

Love Your Colour Guarantee

Love Your Colour or change it for free!

Love Your Colour or change it for free!
To help you choose with confidence our Love Your Colour Guarantee means that if you don’t love your new Valspar colour, buy a second one and we’ll give you your money back.
It’s as simple as that.
Terms & Conditions apply.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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2.6

All reviews

(3,263)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing website

Amazing website! Some great features to help you

April 14, 2026
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Reply from Valspar Paint

Hi Beth,

Thanks for leaving us this amazing review. It has made our day reading this!

Rated 1 out of 5 stars

Very disappointed with this paint. Not fit for purpose

Paint


Very disappointed with this paint.
If I could give zero stars I would. I bought this on the recommendation of a member of staff in B&Q to repaint wardrobes, bedsides and a chest of drawers. I followed the instructions precisely, fully preparing the surfaces. The paint is very thin, I applied three coats and it has taken me days and days to complete. Whilst they look ok when painted the paint scraped off when I was putting a shelf back in the wardrobe and that was some days after application. Also it marks very easily and it is difficult to wipe it clean, marks and scuffs simply will not come off without rubbing which makes the paint will come off. I bought three different colours, 2.5 litres of each. The paint is not fit for purpose and I will need to start again with a decent quality paint. I only wish I’d read the reviews prior to purchase. I would certainly not recommend this paint. I have painted furniture many times before, using different brands of paint and have never had this problem. In my opinion it just isn’t suitable for the purpose suggested, it’s very shocking that this company continue to sell this paint given the terrible reviews. All these customers cannot be wrong.

April 14, 2026
Unprompted review
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Reply from Valspar Paint

Hi Jan,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Awful paint - don’t buy

Similar to all the other comments and wish I’d checked - we bought 3 x colours on 3 for 2 at B&Q spending over £80 on paint and it’s awful and such a waste of money. Coverage is awful, colours don’t match what was expected even using their colour charts and checking multiple times. Do not buy this paint - it’s a false economy and you’ll end up spending more money and time fixing it. Not sure what to do with the paint we have as we have little confidence using it now.

April 12, 2026
Unprompted review
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Reply from Valspar Paint

Hi Toryd,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 5 out of 5 stars

Excellent product and customer service

Recently purchased Classic emulsion for living room. Did a feature wall in another colour. Painted the rest of the room in what we imagined would be a good contrast but after living with it for a couple of days realised we'd chosen the wrong tone to work with the other colour. We bought another shade and re-painted. This second shade was exactly what we wanted. We used Valspars Love Your Colour Guarantee to apply for a refund for our first purchase. After sending photographs of the 2 colours side by side and the receipts, we then we spoke to the customer service department and were told we would be refunded. The whole process was very easy and customer service at Valspar was excellent. We've used Valspar paints several times and would highly recommend them.

April 11, 2026
Unprompted review
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Reply from Valspar Paint

Hi,

Thank you for leaving this fantastic review!

We look forward to assisting with any future projects you may be undertaking.

Rated 1 out of 5 stars

Completely wrong colour

I ordered 3 tins at £75 each, specifically asking the staff member “will it look the same as the colour sample on the walls” just to find it’s absolutely nothing like, looks salmon pink and not at all what I wanted. I now have £225 worth of paint that I now cannot use.

April 10, 2026
Unprompted review
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Reply from Valspar Paint

Hi,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Wasted a lot of money

Bought three 10L tubs of white cliffs from B&Q to decorate our downstairs over Easter.

Opened the first tub and started painting it on the wall but the colour looked completely different than the ticket - it looked like raw plaster with a pink tinge.

Tried to return it to B&Q but they said we had to contact Valspar customer service but not to worry as they were very good and would quickly sort a refund.

This did not happen. Had to make many phone calls and send many emails most of which no one replied to. They kept asking for more and more details and photos then after all of that said they’d only refund the opened tub not the two full/sealed ones. We even suggested they could collect them or we could take them back to B&Q but they just said no.

This has been so stressful and upsetting. Do not buy valspar paint- stick to dulux which is what I wish we had done 😞😞😞

April 10, 2026
Unprompted review
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Reply from Valspar Paint

Hi Nikki,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Absolutely horrendous paint .

Absolutely horrendous paint .. Applied 3 coats to a previously Matt ceiling and it’s still patchy. B&Q staff advised no primer needed as it’s sus on the tin it has priming tech .. my bottom is has !!! Would avoid like the plague ..

April 10, 2026
Unprompted review
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Reply from Valspar Paint

Hi Liz,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

Avoid- absolute dirt

Iv been painting over 20 years- worst paint iv ever used. 3 coats in and still needs at least 1-2 coats. Avoid and buy good brand paint!! Not worth it

March 28, 2026
Unprompted review
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Reply from Valspar Paint

Hi Michelle,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 1 out of 5 stars

After painting many interiors over the…

After painting many interiors over the years, this is without a doubt the worst paint I have ever used. Yes, the colour options are fabulous, but the quality of the paint leaves me astonished that it's still being manufactured and sold.
From a basic white starting point, my burnt orange emulsion has had 3 coats and requires a 4th due to poor finish and strange depth of colour in patches. The matt wood paint is even worse and my door frames have now had FIVE coats and are still not sufficiently covered, It's too late for me to turn back now, but I will NEVER purchase this low quality rubbish again!

April 9, 2026
Unprompted review
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Reply from Valspar Paint

Hi Tracy,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 3 out of 5 stars

Not all shades available as colour chips

Useful to have the option of getting colour chips with a potential voucher for buying paint. Unfortunately not all of the colours I wanted to test were available as a colour chip. Also, it should have been possible to order 10 colours but when I had 9 in my basket and tried to add a 10th, it said the number had been exceeded. Also, it wasn't very easy to find information about complementary colours.

April 8, 2026
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Reply from Valspar Paint

Hi Kathryn,

Thank you for taking the time to leave this review.

We really appreciate your feedback and this will be passed on.

We hope we can be of assistance with any future projects.

Rated 5 out of 5 stars

Really helpful and was patient with…

Really helpful and was patient with lack of experience when choosing paint colours. Two beautiful colours chosen for my daughters bedroom

April 8, 2026
Unprompted review
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Reply from Valspar Paint

Hi Kirsty,

Thank you so much for taking the time to write such a wonderful review!. We look forward to helping you out with any future projects you may have!

Rated 1 out of 5 stars

We bought the premium bathroom paint…

We bought the premium bathroom paint for our ensuite bathroom and there are lots of drip marks on the walls from where water has splashed out onto it from the sink and shower. Do not waste your time on this paint!

March 14, 2026
Unprompted review
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Reply from Valspar Paint

Hi Maria,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 2 out of 5 stars

Took far too long to find co-ordinating…

Took far too long to find co-ordinating colours to go with the colour I have already bought. £5 to purchase 10 x small bits of card colour samples is a high price to pay compared to fabric, floor, kitchen cupboard door samples/swatches I have ordered from other suppliers. Overall, not impressed with this website. It needs work.

April 7, 2026
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Reply from Valspar Paint

Hi Sam,

Thank you for taking the time to leave this review.

We really appreciate your feedback and this will be passed on.

We hope we can be of assistance with any future projects.

Rated 5 out of 5 stars

Amazing

Response time was amazing, helped me narrow my choices down and gave great suggestions

April 7, 2026
Unprompted review
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Reply from Valspar Paint

Hi Meisha,

Thank you so much for taking the time to write such a wonderful review!. We look forward to helping you out with any future projects you may have!

Rated 1 out of 5 stars

The worst paint I’ve ever used for…


The worst paint I’ve ever used for internal doors. It claims to be excellent for scuff and stain resistance — absolute rubbish.
Even after leaving it to dry for a month, it scratches easily and can be peeled off.
It was expensive and marketed as a premium product, which makes it even more disappointing.
I would have been better off buying shed paint — that actually lasts.
At this rate, I’ll probably need to repaint all my doors within a year, if it even lasts that long.
What a complete waste of time and money. Never buying this brand again.
Doors were sanded prior painting.
It looks like this paint not currying properly .

March 1, 2026
Unprompted review
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Reply from Valspar Paint

Hi Jurgita,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Rated 5 out of 5 stars

Chloe was extremely helpful and gave a…

Chloe was extremely helpful and gave a moodboard which was just what i was looking for.

Asked questions as to what feel i wanted and gave great inspiration.

March 30, 2026
Unprompted review
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Reply from Valspar Paint

Hi Abbie,

Thank you so much for taking the time to write such a wonderful review!. We look forward to helping you out with any future projects you may have!

Rated 5 out of 5 stars

Mia was incredibly helpful and helped…

Mia was incredibly helpful and helped me to source the colour matches I was looking for. I will defintley be back in the future. How fabulous to get human interaction!

March 28, 2026
Unprompted review
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Reply from Valspar Paint

Hi Louise,

Thank you so much for taking the time to write such a wonderful review!. We look forward to helping you out with any future projects you may have!

Rated 1 out of 5 stars

Do not buy this paint!

Bought Valspar "Premium" for my sons room and the spare room. We went for "chartreuse" in my sons room and "utopia beckons" in the spare room. My sons room was a disaster, the paint peels off at the slightest scratch despite thorough preparation. Despite being marketed as "scrrubable", it it is nothing of the sort. If you never touch it, don't try to hang any pictures up or attempt to clean or wipe it im sure it would be fine. As for the spare room, it didn't peel or scratch off but the colour looks absolutely nothing like the colour card. I understand paints look different under different lighting conditions but it looks NOTHING like the colour card and I mean nothing. Save yourself time, money and stress and do not go anywhere near this brand with a barge pole.

March 24, 2026
Unprompted review
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Reply from Valspar Paint

Hi Paul,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

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