Excellent company to deal with helpful telephone staff Done a side glass with the strimmer send a photo over and got all the order size and code to order, live on a Scottish island was no problem w... See more
Company replied
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Purchased New Transit Custom Rubber Door liner pocket Inserts. They fit perfectly and are great quality. They will stop the pockets from getting scratched & damaged and they also stop any items from... See more
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Brought an awning rail very disappointed, cheap plastic ends which do not fit snuggly. Ends of rails not finished with metal burrs left. Glue supplied not fit for purpose. Whole thing overpriced was e... See more
Website was easy to navigate, easy to find to right product I was after, measurements were spot on to what they said and what I wanted. Nice product, easy install, as supplied with all bits. On order... See more
Company replied
Company details
Written by the company
Home - Van-X - Specialists in manufacturing parts and accessories for Volkswagen vans and other vans.
Contact info
Dewsbury Road 6, ST4 2TE, Stoke-on-Trent, United Kingdom
- info@van-x.co.uk
- van-x.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products and service.
Happy with the items purchased and the doors of delivery.
November 25, 2024
Reply from Van X
Thank you for your great feedback!
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with our products and service.
We hope to hear from you again soon.
Van-X Team
Quick response to queries
Needing a custom size curtain to suit our van conversion, I used the chatbot feature late at night to ask if they might have a curtain to fit.
A quick response the following morning and a suitable option was recommended. The curtain fits really well and very happy with the result.
November 25, 2024
Reply from Van X
Thank you for your amazing feedback!
We're glad that we were able to help you with your query and equally glad that you are happy with the fitting of the curtains.
We hope to hear from you again soon.
Van-X Team
Reply from Van X
Thank you for your feedback.
We're sorry that the shipping rates are high for yourself, as you are located in the USA it is hard to find a shipping company with low rates.
Although this has been the case for yourself, I believe on your last order we were able to find cheaper rates for you and are always more than happy to try and get the shipping rates down for our customers.
If you would like to order anything with us again, please get in touch and we will try our best to do this for you.
Van-X Team
As described ,good quality
As described ,good quality . I will get more curtains from Van x .
Tim
for VW Caddy maxi life
November 4, 2024
Reply from Van X
Thank you for your amazing feedback!
We're glad you are happy with both the product and service.
Van-X Team
Very friendly reliable service
Very friendly reliable service. Ordered Monday. Steering wheel arrived Wednesday. Excellent quality highly recommended
November 19, 2024
Reply from Van X
Thank you for your fantastic feedback!
We're very glad you are happy with both our service and our product.
Van-X Team
Great product and quick delivery.
November 18, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with both our product and service.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with both the product and service.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with your order including the quality of the product.
Van-X Team
Very speedy delivery and well packed
Very speedy delivery and well packed to prevent damage (I hope, not opened it yet!!)
November 11, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with the service provided and hope that you are just as happy with your product.
Van-X Team
super fast delivery
super fast delivery, superb product definitely recommend this company
November 11, 2024
Reply from Van X
Thank you for your fantastic feedback!
We're very glad you are happy with our product and hope to receive your custom again soon.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad our team were able to help you.
Van-X Team
The VW T4 Cup Holder
The VW T4 Cup Holder is great! Service was good and communication was first class!
November 11, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with both our service and product.
Van-X Team
Reply from Van X
Thank you for your feedback!
We're glad you are happy both with our team and our products.
Van-X Team
Quick and easy transaction
November 8, 2024
Reply from Van X
Thank you for your feedback!
We're glad you are happy with our service.
Van-X Team
Poor Delivery caused 5 stars to become 3.
First of all this was my first order with Van-X.
The items that I received were fine and what I was expecting.
Now at this point my review would be 5 star but the company used for the delivery was APC-Overnight who clearly have no customer service skills.
The order was due on Tuesday 12th Nov between 4pm and 6pm. I followed the tracking for the delivery van and when it got near my area the tracking stopped.
I still waited but nothing arrived.
Today Wednesday 13th Nov my package arrived at 4pm which was in the delivery slot for today.
When I challenged the driver about yesterday he said he went home as he needed new tyres for the van.
Now my contract was with Van-X so I hold these accountable for the delivery as I wouldn’t have ordered from them if I had of known which courier company was being used.
Sad to say I won’t use Van-X again for this reason.
If you want happy customers then bin APC-Overnight as they are shite.
November 12, 2024
Unprompted review
Reply from Van X
Thank you for your feedback, and for sharing both the positive and negative aspects of your recent experience. We truly appreciate your business and are pleased to hear that the items you received met your expectations.
We sincerely apologize for the delivery issues you encountered with APC-Overnight. We understand how frustrating it can be when a delivery is delayed, especially when tracking information becomes unavailable. While we work hard to ensure our customers receive their orders on time, we rely on our third-party delivery partners to fulfill this aspect of the service. We’re sorry that this experience has impacted your overall satisfaction, and we take your concerns seriously.
We will escalate your feedback regarding the delivery service to APC-Overnight to ensure they are aware of the issues you’ve raised. We also understand your decision to reconsider using our service in the future, but please know that we are actively working to evaluate and improve our courier partnerships to provide a better customer experience moving forward.
Thank you again for your honest feedback, and we hope to have the opportunity to serve you better in the future.
Van-X Team
Ordered arrived quickly and was…
Ordered arrived quickly and was packaged well, with clear instructions on how to fit. Quality of the curtains is very high.
November 5, 2024
Reply from Van X
Thank you for your amazing feedback!
We're very glad you are happy with both the service and quality of our curtains.
Van-X Team
fast delivery and great product
easy to use website and fast delivery, product was the exact right thing I needed
November 4, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you found our site easy to use and the product is what you were looking for.
Van-X Team
Reply from Van X
Thank you for your feedback!
Van-X Team
Quick delivery and soon sorted us out…
Quick delivery and soon sorted us out after we were missing something. Communication was brilliant very helpful friendly staff
October 28, 2024
Reply from Van X
Thank you for your fantastic feedback!
We're very glad you are happy with our service.
Van-X Team
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