Van X Reviews 3,057

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent company to deal with helpful telephone staff Done a side glass with the strimmer send a photo over and got all the order size and code to order, live on a Scottish island was no problem w... See more

Company replied

Rated 5 out of 5 stars

Purchased New Transit Custom Rubber Door liner pocket Inserts. They fit perfectly and are great quality. They will stop the pockets from getting scratched & damaged and they also stop any items from... See more

Company replied

Rated 2 out of 5 stars

Brought an awning rail very disappointed, cheap plastic ends which do not fit snuggly. Ends of rails not finished with metal burrs left. Glue supplied not fit for purpose. Whole thing overpriced was e... See more

Rated 5 out of 5 stars

Website was easy to navigate, easy to find to right product I was after, measurements were spot on to what they said and what I wanted. Nice product, easy install, as supplied with all bits. On order... See more

Company replied

Company details

  1. Auto Accessories Wholesaler
  2. RV Supply Store

Written by the company

Home - Van-X - Specialists in manufacturing parts and accessories for Volkswagen vans and other vans.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products

Quality products, quick delivery and packaged well

November 13, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you are happy with our products and service.

We hope to hear from you again soon.

Van-X Team

Rated 5 out of 5 stars

Quick response to queries

Needing a custom size curtain to suit our van conversion, I used the chatbot feature late at night to ask if they might have a curtain to fit.
A quick response the following morning and a suitable option was recommended. The curtain fits really well and very happy with the result.

November 25, 2024
Van X logo

Reply from Van X

Thank you for your amazing feedback!

We're glad that we were able to help you with your query and equally glad that you are happy with the fitting of the curtains.

We hope to hear from you again soon.

Van-X Team

Rated 3 out of 5 stars

Overpriced shipping rates

Overpriced shipping rates

November 13, 2024
Van X logo

Reply from Van X

Thank you for your feedback.

We're sorry that the shipping rates are high for yourself, as you are located in the USA it is hard to find a shipping company with low rates.

Although this has been the case for yourself, I believe on your last order we were able to find cheaper rates for you and are always more than happy to try and get the shipping rates down for our customers.

If you would like to order anything with us again, please get in touch and we will try our best to do this for you.

Van-X Team

Rated 5 out of 5 stars

As described ,good quality

As described ,good quality . I will get more curtains from Van x .
Tim
for VW Caddy maxi life

November 4, 2024
Van X logo

Reply from Van X

Thank you for your amazing feedback!

We're glad you are happy with both the product and service.

Van-X Team

Rated 5 out of 5 stars

Very friendly reliable service

Very friendly reliable service. Ordered Monday. Steering wheel arrived Wednesday. Excellent quality highly recommended

November 19, 2024
Van X logo

Reply from Van X

Thank you for your fantastic feedback!

We're very glad you are happy with both our service and our product.

Van-X Team

Rated 5 out of 5 stars

Recommend

Great product. Swift delivery.

November 18, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you are happy with both the product and service.

Van-X Team

Rated 5 out of 5 stars

Just as described

Just as described, delivered promptly, excellent quality.

November 11, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you are happy with your order including the quality of the product.

Van-X Team

Rated 5 out of 5 stars

Very speedy delivery and well packed

Very speedy delivery and well packed to prevent damage (I hope, not opened it yet!!)

November 11, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you are happy with the service provided and hope that you are just as happy with your product.

Van-X Team

Rated 5 out of 5 stars

super fast delivery

super fast delivery, superb product definitely recommend this company

November 11, 2024
Van X logo

Reply from Van X

Thank you for your fantastic feedback!

We're very glad you are happy with our product and hope to receive your custom again soon.

Van-X Team

Rated 5 out of 5 stars

Great service

Good customer service, very helpful

November 11, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad our team were able to help you.

Van-X Team

Rated 5 out of 5 stars

The VW T4 Cup Holder

The VW T4 Cup Holder is great! Service was good and communication was first class!

November 11, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you are happy with both our service and product.

Van-X Team

Rated 5 out of 5 stars

Really helpful team

Really helpful team, great products

October 28, 2024
Van X logo

Reply from Van X

Thank you for your feedback!

We're glad you are happy both with our team and our products.

Van-X Team

Rated 3 out of 5 stars

Poor Delivery caused 5 stars to become 3.

First of all this was my first order with Van-X.
The items that I received were fine and what I was expecting.
Now at this point my review would be 5 star but the company used for the delivery was APC-Overnight who clearly have no customer service skills.
The order was due on Tuesday 12th Nov between 4pm and 6pm. I followed the tracking for the delivery van and when it got near my area the tracking stopped.
I still waited but nothing arrived.
Today Wednesday 13th Nov my package arrived at 4pm which was in the delivery slot for today.
When I challenged the driver about yesterday he said he went home as he needed new tyres for the van.
Now my contract was with Van-X so I hold these accountable for the delivery as I wouldn’t have ordered from them if I had of known which courier company was being used.
Sad to say I won’t use Van-X again for this reason.
If you want happy customers then bin APC-Overnight as they are shite.

November 12, 2024
Unprompted review
Van X logo

Reply from Van X

Thank you for your feedback, and for sharing both the positive and negative aspects of your recent experience. We truly appreciate your business and are pleased to hear that the items you received met your expectations.

We sincerely apologize for the delivery issues you encountered with APC-Overnight. We understand how frustrating it can be when a delivery is delayed, especially when tracking information becomes unavailable. While we work hard to ensure our customers receive their orders on time, we rely on our third-party delivery partners to fulfill this aspect of the service. We’re sorry that this experience has impacted your overall satisfaction, and we take your concerns seriously.

We will escalate your feedback regarding the delivery service to APC-Overnight to ensure they are aware of the issues you’ve raised. We also understand your decision to reconsider using our service in the future, but please know that we are actively working to evaluate and improve our courier partnerships to provide a better customer experience moving forward.

Thank you again for your honest feedback, and we hope to have the opportunity to serve you better in the future.

Van-X Team

Rated 5 out of 5 stars

Ordered arrived quickly and was…

Ordered arrived quickly and was packaged well, with clear instructions on how to fit. Quality of the curtains is very high.

November 5, 2024
Van X logo

Reply from Van X

Thank you for your amazing feedback!

We're very glad you are happy with both the service and quality of our curtains.

Van-X Team

Rated 5 out of 5 stars

fast delivery and great product

easy to use website and fast delivery, product was the exact right thing I needed

November 4, 2024
Van X logo

Reply from Van X

Thank you for your great feedback!

We're glad you found our site easy to use and the product is what you were looking for.

Van-X Team

Rated 5 out of 5 stars

Quick delivery and soon sorted us out…

Quick delivery and soon sorted us out after we were missing something. Communication was brilliant very helpful friendly staff

October 28, 2024
Van X logo

Reply from Van X

Thank you for your fantastic feedback!

We're very glad you are happy with our service.

Van-X Team

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