Excellent company to deal with helpful telephone staff Done a side glass with the strimmer send a photo over and got all the order size and code to order, live on a Scottish island was no problem w... See more
Company replied
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Purchased New Transit Custom Rubber Door liner pocket Inserts. They fit perfectly and are great quality. They will stop the pockets from getting scratched & damaged and they also stop any items from... See more
Company replied
Brought an awning rail very disappointed, cheap plastic ends which do not fit snuggly. Ends of rails not finished with metal burrs left. Glue supplied not fit for purpose. Whole thing overpriced was e... See more
Website was easy to navigate, easy to find to right product I was after, measurements were spot on to what they said and what I wanted. Nice product, easy install, as supplied with all bits. On order... See more
Company replied
Company details
Written by the company
Home - Van-X - Specialists in manufacturing parts and accessories for Volkswagen vans and other vans.
Contact info
Dewsbury Road 6, ST4 2TE, Stoke-on-Trent, United Kingdom
- info@van-x.co.uk
- van-x.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Curtain tie backs are not long enough for a Crafter.
The Curtain tie backs are not long enough for a VW Crafter. I messaged and were told all the tie backs were the same length for T4/T5/T6 and Crafters. After the review I was contacted and was sent some more tie backs a little bit longer. Thanks.
October 10, 2024
Reply from Van X
Thank you for your feedback.
We're sorry that you're not happy with the length of the tiebacks we provide, however we have provided these for a number of years and have not had any problems.
Could you please send over an email with the measurement of the tiebacks you have received and we can check to see if we have any that may be longer for you.
Van-X Team
Quick delivery and great product.
October 7, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with our product.
Van-X Team
Reply from Van X
Thank you for your fantastic feedback!
We're glad you have had a great experience shopping with us here at Van-X.
Van-X Team
Reply from Van X
Thank you for your feedback!
We're glad you are happy with our product.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with your order.
Van-X Team
Quality door pocket liners.
Arrived very quickly. Good quality product (great fit). Thanks
October 1, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with our product.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with your order.
Van-X Team
Helpful staff
I dealt with the ladies in the office who were very helpful. What I wanted was on back order and it came before the estimated date. The items were well packaged. Parts are yet to be fitted
October 1, 2024
Reply from Van X
Thank you for your fantastic feedback!
We're glad you are happy with our service and are always happy to help.
Van-X Team
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with both our service and product.
Van-X Team
Reply from Van X
Thank you for your great feedback!
Van-X Team
Great product
Great product, nice price easy to order and swift to deliver.
However, the covers did not fit my T4 until I ‘modified’ them, holes not in the right place on my van.
September 30, 2024
Reply from Van X
Thank you for your great feedback!
We're sorry you had to modify your product, but are glad you managed to fit them and are happy with the product overall.
Van-X Team
Absolutely brilliant
Absolutely brilliant will definitely be using again, custom server was first class thank you
September 26, 2024
Reply from Van X
Thank you for your amazing feedback!
We're glad you are happy with our service and can't wait to hear from you again.
Van-X Team
Great product with fast delivery time
Great product with fast delivery time . Exactly what I wanted
September 25, 2024
Reply from Van X
Thank you for your great feedback!
We're glad you are happy with your order.
Van-X Team
Got the gloss comfort dash for my T6
Got the gloss comfort dash for my T6. Amazing looking and easy to fit.
Great product and service 👌
September 12, 2024
Reply from Van X
Thank you for your fantastic feedback!
We're glad you are happy with your order and our service.
Van-X Team
Damaged, misadvetised, ignored
Product arrived damaged, clearly not a specific kit for my van as advertised (or if it is then abysmal fit), filled out contact form for help/returns over a week ago and heard nothing
September 9, 2024
Reply from Van X
Thank you for feedback!
We're sorry that you haven't had a good experience with us.
I believe you have spoken to our team now and the damaged item has been replaced.
However we're not aware of any problems with the size of the curtain.
If you require any assistance, please do not hesitate to contact us as we are always more than happy to assist.
Van-X Team
Top quality curtains
I bought a van that already had the curtains in it.
They are excellent quality and I wanted them to match so I bought the cabin divider .
They arrived quickly and are easy to fit I was kept informed by email of expected delivery etc.
I’d definitely recommend
September 9, 2024
Reply from Van X
Thank you for your amazing feedback!
We're glad you are happy with your order and our product.
Van-X Team
Reply from Van X
Thank you so much for your feedback!
We're glad you are happy with the service from our team.
Van-X Team
Had issues years ago
Had issues years ago, thought I’d give them another go, regretted that decision as soon as the wrong item was delivered.
September 9, 2024
Reply from Van X
Thank you for your feedback.
We are very sorry you encountered a problem with your order, unfortunately mistakes can be made to which we can only apologise for.
We believe you now have the correct item and hope you are happy with the products you ordered.
Van-X Team
Quality items
Excellent service , great packaging and delivery. Have used many times.
August 30, 2024
Reply from Van X
Thank you for your great feedback!
We're happy to have your custom and look forward to supplying you with more of our great products.
Van-X Team
Top marks VAN-X
I decided to purchase curtains from van-x for my build , firstly I must I congratulate you on how well they were packaged for delivery, and now all 3 curtains are up they look amazing, they add further quality to my build, I would highly recommend van-x for all your curtains?
August 30, 2024
Reply from Van X
Thank you so much for your fantastic feedback.
We're glad you are happy with your purchase and thank you for recommending us.
Van-X Team
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