I am really fed up with this app. Guys, if you have any urgent payments, do not use this app because we cannot expect the funds to reflect immediately. This is not the first time this has happ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The app is very reliable, it gives real time exchange rates. I don't have to go to a money exchange and bargain for rates. A few days into using the app, I had some issues with transferring funds; but... See more
Hello, I have transferred the money to India couple of times ago, but no issue and it's credited to within hour. Yesterday I have transferred the money again due to emergency, despite my pr... See more
Vance is hands down the best money transfer app I’ve used! The deposits are super quick, and they offer Google exchange rates, which no other provider does. On top of that, they have a great referral... See more
Company details
Written by the company
Leadpro solutions - premier business leads providers
Contact info
3.3
Average
941 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service
Worst customer service, worst app and always delays my transaction.
I have initiated a transaction since morning and still its processing when I emailed them, no response, whatsapped them replied me after 6 hours and then after 2 hours.
This has happened for the 2nd time, last time transfer took more than 24 hours and then after pinging and calling them for 100 times they did it manually and ask me to give some written conscent. This shows how unprofessional they are. Just busy in markteting their useless app. A good suggestion: try to focus on the app instead of marketing them. My transaction ID RNHQM5KEC7. If you're even 1% professional pls return my money I will use other app.
Not at all thankful.
February 28, 2025
Unprompted review
Fund not received
I transferred money on 27.02.2025 at 10:18 am UK time from UK account to India account. The money was deducted from my UK account but never came to my India account even though more than 30 hours have passed. There is no support system. The customer care is a joke. They dont respond to chat or email. The transaction id is ALU6TKGRBU.
February 27, 2025
Unprompted review
I did a transfer yesterday morning from…
I did a transfer yesterday morning from UK to India on 27.02.2025 10:18 am. It is more than 30 hours now but it is still showing as processing. No one is replying emails or chats. The transaction id is ALU6TKGRBU.
February 27, 2025
Unprompted review
This application hasn't good to tranfer …
This application hasn't good to tranfer the money...I had send the money to india the transaction had been failed but the money deducted from my account after 3 weeks it's credited back to my account after several follow up with email & chat ....from my personal experience do not use this application
February 28, 2025
Unprompted review
Transaction not completed
Hi, No proper support team to answer the query. Money got deducted from account but not transfered to my India account. Ref ID - W1KIQDHU2H. Not really happy.Worst experience.
Finally received my funds.
February 28, 2025
Unprompted review
Initial issues but promptly addressed by Prakash
Useless customer support. Sometimes the transfers happen smoothly but sometimes not, so it's like a lottery. If the transfer doesn't happen fast then you are in hell. There is no human to help you. It doesn't matter how many emails you send. The chat functionality is useless, it says someone will be able with you shortly but no one turns up. All automated responses. So stay from it.
Update:
I contacted Prakash and he was top notch, he rectified the issue in less than 30 minutes so kudos to Prakash.
February 27, 2025
Unprompted review
Because my fund is not credited yet…
Because my fund is not credited yet it’s being 4 to 5 hours but it is show as credit
February 27, 2025
Unprompted review
Reply from vance.tech
Dear Raslan,
We sincerely apologize for the delay in crediting your funds. While the transaction status shows as credited, we understand that you have not received the funds yet.
To assist you further, please share your Order ID with us at escalations@vance.tech, and our team will look into this on priority.
We appreciate your patience and will ensure this is resolved as soon as possible.
Fast and furious… awesome support ……
Fast and furious… awesome support … happy to use the platform …
February 27, 2025
Unprompted review
This is the worst app I have seen
yes it’s been completed and I don’t want to paste the screen reference and effort that I had to put to talk to your human not so human support team
The trick is if anyone is facing the issue please reach out to LinkedIn VANCE team they might help you
Don’t expect anything from support team
February 27, 2025
Unprompted review
Reply from vance.tech
Dear Kartik,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand your concern and appreciate your patience.
We want to assure you that your transfer has now been successfully completed. Please check with the beneficiary bank for confirmation. If you need any further details or assistance, feel free to reach out.
Once again, we regret any delays in response and truly appreciate your feedback—we’re continuously working to improve our service. Let us know if there’s anything else we can assist you with.
It was good experience with vance..they…
It was good experience with vance..they send the money instantly.thank you
February 27, 2025
Unprompted review
Just click and send
It’s very fast i just click and wait only few seconds it’s transferred ,and also a good exchange rates as a google thanks 🙏
February 27, 2025
Unprompted review
First time I am using it's excellent.
First time I am using it's excellent.
February 27, 2025
Unprompted review
Great application
One of the amazing application to send money back home to loved ones .
They gives amazing cashback s too ..
Loved it
February 27, 2025
Unprompted review
Good and super fast service
February 27, 2025
Unprompted review
Good and easy
February 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.