Vanity Studios Reviews 2,145

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their welcoming and professional demeanor, highlighting the exceptional service provided by hair and makeup artists, as well as photographers. People consistently mention feeling comfortable and at ease during their sessions, appreciating the guidance and talent of the team in capturing beautiful and cherished memories. The overall user experience, from initial greetings to the final selection of photos, is often described as smooth, enjoyable, and well-organized, leading to high satisfaction with the product and its quality. However, some customers also noted occasional issues, such as feeling rushed due to delays, or experiencing disorganization in scheduling. A few people were dissatisfied with the quality of hair and makeup, specifically mentioning concerns about the products used, unsuitable foundation shades for diverse skin tones, or inadequate styling for certain hair types. There were also instances where customers felt pressured during the photo selection process or found the overall experience to be less inclusive than expected, particularly for specialized shoots like cosplay.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the friendly... See more

Service

Reviewers mention positive feedback about service, with many customers enjoying the hair, makeup, and nail... See more

Product

Clients share positive opinions on the product, with many reviewers impressed by the quality of the photos... See more

Quality

Consumers generally express satisfaction with the quality of the service and final products. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We attended Vanity Studio to celebrate our sisters 60th birthday. We were greeted warmly and immediately offered a beverage and after our trying journey that was greatly appreciated. It was a lovely,... See more

Company replied

Rated 5 out of 5 stars

great experience from start to finish. Everyone was very welcoming , really enjoyed the space and every step of make-up, hair and nails. Danny was my photographer for the day and his photos were truly... See more

Company replied

Rated 5 out of 5 stars

Had a fabulous day at Vanity Studios. Everything ran smoothly and on time. Hair and make-up was perfect. The whole family had great fun posing. Ben our photographer was patient and capture some lovely... See more

Company replied

Rated 5 out of 5 stars

The staff was incredibly lovely, everyone was so welcoming and the entire process was very enjoyable, engaging and me and my partner felt so comfortable! We had a package deal where drinks, snacks, ha... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

Professional photoshoots in London. We shoot family photography, fashion photoshoots, model portfolios, boudoir photoshoots and corporate headshots.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfectly framed was as though stepping in to another…

It was as though stepping in to another world, the ambiance and vibe were positive.
The staff were welcoming and professional and provided ideas and inspiration without being prescriptive.
I cannot thank the whole team enough, the results were amazing .
I would highly recommend Vanity Studios

December 9, 2025
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Joseph,

Thanks for leaving us such a glowing review. Feedback like this is always greatly appreciated by the entire team. We look forward to you joining us again soon.

Jon
Vanity Studios

Rated 4 out of 5 stars

staff all very helpful and friendly

staff all very helpful and friendly, a very good experience.

January 1, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Thanks so much for leaving us a review, please do come and visit us again soon.

Jon
Vanity Studios

Rated 5 out of 5 stars

I was very happy!

The people there are amazing! So friendly and lively, it really helps your confidence. It was my first ever photoshoot and the cameraman was very welcoming and helped me feel as natural as possible meaning i got amazing photos.

January 29, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Liam,

It was our pleasure to have you with us, please do come back again soon for another photo session. Enjoy your photos!
Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Staff were welcoming and really helpful…

Staff were welcoming and really helpful from the minute we walked in. We were well looked after at every stage - nails first, then hair and finally make up. We were told what was happening at every stage too so felt like we knew what was expected/what we were supposed to next. The team were awesome. The shoot itself was fun and fast - 4 costume changes were helpful and gave us some excellent shots to choose from. The team that helps you choose the final images were patient and kind and helped to make the event absolutely fabulous. I would highly recommend for so many reasons! Thanks guys. We absolutely loved our day and will treasure the memories for a very long time!

January 29, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Rachel,

You're so sweet to leave such a lovely review. We're so glad you had such a great time with us at Vanity. We ensure all our clients feel comfortable every step of the way. Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Amazing Experience

A fantastic session from start to finish. Treated so well and offered drinks and snacks. The make up artists and hair stylists were incredible, sorry didnt catch their names. They listened to my nieces wishes for hair and make up perfectly. Matteo was an incredible photographer and fun to be around, he made us relax and get the most from our sesssion. Angie who went through our photos was so kind and helpful, so knowledgeable on best photos to pick, as it was tricky to choose! A great day out and such fun to do. My niece flew in from Norway for it and loved it. Can thoroughly recommend x

February 1, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Naomi,

Thanks for your lovely review, we really value such enthusiastic feedback. I'll pass on your words to the team.
Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Great experience

Lovely day at the studio
Our 16 year old girls had their hair & make up done lovely
The photographer was really nice and the girls enjoyed posing
It was difficult to select the pictures as they were all fabulous
The girls really enjoyed the whole experience and we would all recommend it

February 1, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Kathleen,

It was a pleasure to have you and your girls with us at Vanity. We're so glad you are pleased with the outcome. Looking forward to welcoming you back soon.
Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

A memorable day at Vanity Studios

We had a delightful experience at our Vanity Studios photoshoot. On arrival we were warmly welcomed by the team.
We had hair and make up done by professionals who listened to our preferences and ensured we were happy with the end result. Our photographer, Bernardo, took the time to discuss our potential outfits to ensure these would work well in the photos. He made us feel comfortable and relaxed throughout the photoshoot. Afterwards, Chevaugn helped us select our photos, guiding us through each image with her attention to detail whilst giving us the space to make our own decisions. All in all a wonderful day.

January 30, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Sarah-Jane

Thanks for taking the time to leave us a review, we're so glad you had such a positive experience with the team. Looking forward to welcoming you back soon. Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Fabulous day at Vanity Studios

Had a fabulous day at Vanity Studios. Everything ran smoothly and on time. Hair and make-up was perfect. The whole family had great fun posing. Ben our photographer was patient and capture some lovely shots. Shev went through all our pictures and gave her professional opinion on choosing our photos. A must for all family to capture memories

February 1, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Meenal,

Great to hear that you and your family had an enjoyable session with us. We aim to tailor each shoot our our clients needs and goals. Come back whenever. Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Just perfect!

My experience at Vanity Studios was truly wonderful from start to finish. From the moment I arrived, I was warmly welcomed by Matko, who immediately made me feel at ease and offered me a complimentary drink. The entire team ensured I was comfortable throughout the day and clearly explained what to expect, which made the experience feel seamless and relaxed.
The day began with having my nails done, followed by hair styling with Dorota. Her expertise was evident right away, she instantly understood what my hair needed and executed it perfectly. Without any waiting time, I was then taken to the makeup artist, Ninni. Although she applied more makeup than I usually wear, she was absolutely right: under the bright studio lights, it looked completely natural and beautifully subtle.
The photo session with the photographer, Kieron, was excellent. He was kind, patient, and highly professional, with a remarkable eye for what suited me best. As I was looking for a photo for my next published book, I truly appreciated how clearly he understood my goal and knew exactly how to achieve the right result.
After the shoot, I reviewed the photos with Chevaughn, who immediately identified the strongest images and made the selection process effortless. I left with exactly the photos I had hoped for.
I can highly recommend Vanity Studios for their exceptional professionalism and attention to detail. Every time I look at my photos, I am reminded of the excellent work of the entire team. A huge thank you to everyone—I will gladly recommend you and would love to do it again.

January 23, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Maria,

Thanks for such a lovely review, we're really grateful for you spotlighting our wonderful team. Please do think of us again in the future. Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Great Experience!

We’ve been there for four times for family photoshoot and always left the studio very happy! Definitely would recommend it! Great service with professional team!

January 31, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Greg

Thanks for your kind review, so glad you enjoyed yourself. Looking forward to welcoming you back soon. Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Definitely recommend

Could not have been more happier with the experience. My partner and myself had a lovely time, staff was very friendly and Erika executed the pictures perfectly

January 29, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Samiya,

Really glad you enjoyed your photo session. We have a brilliant team who are excellent at what they do, I'll certainly pass on your comments. Please do come back soon.

Jon
Vanity Studios

Rated 5 out of 5 stars

What an amazing day

What an amazing day! We were greeted with friendly faces who assisted us with our luggage and offered us refreshments immediately. The three of us were seen to at roughly the same time taking turns with nails, hair and makeup so that we were on time for the shoot.
We were all over the moon with our hair and makeup.
Then we met our amazing photographer. We were unsure of which outfits would work best and so he helped us pick with some great and professional advice.
We had so much fun during the shoot, he was bubbly and met our ideas and guided us with posing, we hadn’t done anything like this before so we felt clueless in front of the camera but quickly felt natural and comfortable with his guidance. He was most respectful to us ladies during our shoot too and made us feel very comfortable and confident.
The hardest part of the day… was choosing our images. They were incredible with so many to choose from with a wide range of variations. The lady who showed us the images was wonderful and helpful with the package deals and also gave advice with choosing our best photos.

January 29, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Michelle,

You're so welcome, we're glad you had a great time with the team. Thanks for your feedback. Please do book another session soon.
Thank you,

Jon
Vanity Studios

Rated 5 out of 5 stars

Excellent, friendly service

The whole team was friendly and helpful. Danny, the photographer, was patient and encouraging, and he made the experience fun. I had previously used another studio for headshots several years ago, and the Vanity experience was much better.

January 26, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Tamara,

Thanks for leaving us this message. Glad to hear you had a great experience.
Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

Best way to celebrate an event!

The staff was incredibly lovely, everyone was so welcoming and the entire process was very enjoyable, engaging and me and my partner felt so comfortable! We had a package deal where drinks, snacks, hair and nails were included and we felt so pampered! Thank you again, you guys are amazing! We ended up keeping all the photos, we couldn’t find a bad one at all 🎀

January 28, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Natalia,

We're so glad you had an enjoyable time with us at Vanity. Please do visit us again soon. Thanks

Jon
Vanity Studios

Rated 5 out of 5 stars

every one friendly /photographer and photos amazing

every one in the studio was friendly and helpful, and the photographer and photos were amazing!

January 28, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Lynne,

Thanks for letting us know about your experience, we really value positive feedback. We look forward to welcoming you back soon.

Jon
Vanity Studios

Rated 5 out of 5 stars

We visited Vanity Studios last SaturdayInclusive Family Photoshoot Experience…

We visited Vanity Studios last Saturday as a family and really enjoyed the whole experience. The team were incredibly friendly and welcoming from start to finish.
Our photographer, Danny, was very professional and gave clear direction, which put us at ease as it was our first photoshoot. He knew exactly how to capture great photos.
We especially appreciated how patient and inclusive the team were with our autistic daughter. She struggles to sit still, yet everyone made a genuine effort to include her. Danny was calm and understanding throughout, which meant a great deal to us.
Thank you for such a positive and inclusive experience for our whole family.

January 24, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Paulina ,

I'll certainly pass on your kind feedback to Danny, it's always great to hear from clients who have enjoyed themselves. Enjoy your photos!

Jon
Vanity Studios

Rated 5 out of 5 stars

It was a very pleasant day

It was a very pleasant day. Helpful staff, relaxed atmosphere; a really good experience...

January 28, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Gary,

Thanks for your lovely review! Please come back and join us again soon.
Thanks,

Jon

Rated 1 out of 5 stars

Rude Shock After Purchase – No Refunds, No Transparency!!

My mum and nan purchased a promotional voucher at Westfield Shopping Centre in good faith as a Christmas gift, intending to use it for a family photoshoot. Unfortunately, the experience with Vanity Studios was misleading and disappointing.
The representative was not fully transparent about the additional £75 per person charge required to “secure” the photoshoot. In my opinion the £160 voucher itself should reasonably demonstrate the intention to use their services. While these additional costs are technically mentioned in promotional materials and confirmation emails, they are only revealed after purchase, leaving customers unaware upfront.
The voucher was initially purchased for £160 in cash. My mum and nan had wanted to split the payment between cash and card but were told it was better to pay in full cash. Following this, they called my mum and tried to pressure her over the phone to pay an additional £300 (thankfully she did not do this) which would have made the total paid nearly £500—despite Vanity Studios stating they could not schedule the photoshoot until the earliest June.
Once the voucher is purchased, it is non-refundable, and the company refuses to take responsibility for the lack of transparency. Even though no studio time, staff, or services had been reserved, they would not issue a refund leaving my mum and 85 year old nan £160 out of pocket. This approach feels unfair and misleading, and based on other reviews, it appears to be a recurring practice.
I cannot recommend this company to anyone who values honesty and fair treatment as a customer. I will be reporting them to Trading Standards and also Westfield shopping centre.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really enjoyable day for me and my…

Really enjoyable day for me and my daughter. Clearly very experienced makeup artist who gave some great tips and advice. Hair lady was great too. Very friendly and easy to chat too. Our photographer Matteo was excellent. Made my very shy daughter come out of her shell. If I was being really really critical it would be about refreshments - I was offered a coffee on arrival but we weren’t offered any other drinks for the rest of the session and had to ask for some water. But it didn’t spoil the experience.

January 25, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Adrian,

Really glad you and your daughter had such a great experience. It's always nice to have positive feedback from happy clients. I'm sure we'll see you again soon.
Thanks,

Jon
Vanity Studios

Rated 5 out of 5 stars

It was my daughter’s 18th birthday…

It was my daughter’s 18th birthday present - the studio accommodated her 4 friends and her giving them a natural glowing look. They loved the hair and make-up and the photographer put them all at ease. They had a wonderful day and made some stunning memories together 🥰

January 25, 2026
Unprompted review
Vanity Studios logo

Reply from Vanity Studios

Hi Katie,

Really glad we could give your daughter a great 18th birthday and some treasured memories. We'd love to see you again in the future.
Thanks,

Jon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look