Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of vehicles to view and…

Good selection of vehicles to view and test drive. Knowledgeable and helpful staff.

January 13, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Sam. We appreciate the time you have taken to leave us such a fantastic review! we hope to see you again for your next purchase.

Rated 5 out of 5 stars

Dartford Agency…

Rory and Lucy at the Dartford Agency were extremely helpful, professional and amicable, informative regarding necessary paperwork and procedure to complete the purchase without a hitch. The basic checks were done, oil, water etc before I drove away but couple of days later using the screen washers found them not to work.

January 26, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Good morning Isabel. We appreciate the time you have taken to leave us such a fantastic review! we hope to see you again for your next purchase.

Rated 5 out of 5 stars

Brian made the whole experience so easy…

Brian made the whole experience so easy and hassle free, from first seeing the van on the website to collecting it today he was first class. Highly recommend and will definitely be using them again and again as our company grows

January 30, 2026
Unprompted review
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Reply from Van Monster

Hi DSA Electrical! Thank you for leaving us a lovely review, we appreciate your kind words.

Rated 5 out of 5 stars

Excellent service and prepare paperwork…

Excellent service and prepare paperwork to complete making the boring bit easy to complete.
Thank you Chris .

January 30, 2026
Unprompted review
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Reply from Van Monster

Hi Andrew, thank you for leaving a review, we appreciate your kind feedback!

Rated 5 out of 5 stars

Great Service

Fast, efficient and helpful. Both Ellie and Dan made every effort to ensure I had the info I needed and that the van was here on time for me. They've followed up to make sure I'm happy with everything too!

January 22, 2026
Unprompted review
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Reply from Van Monster

Hi Nicc, thank you for your kind words, i will pass on to the team!

Rated 5 out of 5 stars

It was easy to deal with fred anything…

It was easy to deal with fred anything j asked he knew the answer very helpful fred explained everything regarding warranty sorted out yhe spare key

January 29, 2026
Unprompted review
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Reply from Van Monster

Hi Stephen, thank you for your kind words, we hope to see you again in the future!

Rated 5 out of 5 stars

5 Star Treatment From Monster Van Warrington Mike Rossiter

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut .

Mikes communication skills were second to none and I knew exactly where the process was up to during the process .
Mike went the extra mile and was polite and made me feel totally relaxed generating total trust.

I’d like to thank Mike for his professional manner and for making sure the whole van purchase procedure went like clockwork

Thanks Mike 10/10

Kindest Regards

Stu Maddocks

January 27, 2026
Unprompted review
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Reply from Van Monster

Hi Stuart, thank you for your kind words. I will pass them on to the team!

Rated 5 out of 5 stars

Rory was a a great member of staff to…

Rory was a a great member of staff to deal with, helped me through a speedy and smooth transaction.

January 23, 2026
Unprompted review
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Reply from Van Monster

Hi Lee, we are so pleased you had a great experience, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Looking for a truck is an experience

Looking for a truck is an experience. Looking for honesty and buying exactly what is advertised is top of the thoughts when looking to buy a used vehicle. We found Rory and Lucy to work as a team. The vehicle bought met all our expectations. It was serviced MOT’d clean and ready to collect on the day booked. A first class service. Thank you Michelle

January 27, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Michelle. Thank you so much for taking the time to leave such a kind review, we appreciate your time and your custom!

Rated 5 out of 5 stars

Quality, Choice, and Best Price.

I visited Van Monster Coventry and Van Monster Leicester to see their range of Mercedes Vito vans. The service was excellent. Cyril in Coventry and Rav in Leicester were both helpful. Both locations had a great selection, and although I could have chosen a van from the website, I picked one from the Leicester branch. Van Monster is the used sales arm of Northgate Vehicle Hire, so they offer top vehicles from long-term leases. This gives you the confidence of buying from a main dealer at a lower price. What's not to like?

January 5, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Tim, thank you for being a Van Monster customer and taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Lewis has been quality throughout the process. Made it easy and smooth

January 24, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Kyle, thank you for being a Van Monster customer and taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Great customer service

Brian war extremely helpful and kept us updated throughout

January 22, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Elizabeth, we really appreciate you taking the time to leave us such a lovely review, we hope to see you again in the future.

Rated 5 out of 5 stars

Walked in to the showroom and talked to…

Walked in to the showroom and talked to Lewis and explained to him want we were looking for
He told me what stock was available and walked around three vans which fitted our needs with the keys
Gave us all the information we needed and never put any pressure on us to buy any of the vans
We went away to decided on a van we wanted phoned Lewis he then sorted everything out and two days later we we were driving away in our van
Also during the hand over and sales Lewis explained everything simple and accurate
A pleasure to deal with this company and Lewis

January 19, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Christopher, thank you for takin the time to leave such a positive review. I will pass your comments to the team.

Rated 5 out of 5 stars

Car sale

Thank you to Mike from Warrington branch . Just brought a Volvo XC60 . Great communication from start to finish and explained the process. Very professional . Thanks again Mike definitely recommend to anyone thinking of buying . 5 star review

January 21, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Emma, thank you so much for taking the time to leave such a lovely review. I will pass your comments to the team!

Rated 5 out of 5 stars

Van Monster Warrington

Great service from Mike throughout the whole purchasing process. Good communication and described all of the steps. Thank you.

January 21, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Stuart, thank you for leaving such a kind review, I will pass your comments to the team!

Rated 5 out of 5 stars

First class experience

Great efficient, friendly first class service at Van Monster Dartford. Many thanks to Rory, Glenn and Lucy. You all excellent. Great team work. Very transparent and reliable. competitive price with excellent quality car.

January 9, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Glen, thank you for your kind words, we hope to see you again in the future!

Rated 5 out of 5 stars

Honest

Honest, no pressure sales team. Very easy to deal with.

January 16, 2026
Unprompted review
Van Monster logo

Reply from Van Monster

Hi David, thank you for taking the time to leave a review, i will pass your comments to the team!

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