Vantage Motor Group Reviews 

1,918
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who provide exceptional support and guide them patiently through every step. Buyers note that test drives and vehicle handovers are handled professionally, ensuring a completely stress-free and pleasant transaction from start to finish. Some people were dissatisfied with unexpected vehicle problems and poor communication regarding car availability. Reviewers mentioned experiencing mechanical faults shortly after purchase and expressed disappointment over the lack of follow-up from customer service teams. A few shoppers also encountered difficulties with vehicle conditions and administrative delays during their dealership visits.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and completely non-pushy during the entire buying... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that their vehicles are well presented, pristine,... See more

User experience

Clients share positive opinions on user experience, highlighting a stress-free and seamless buying process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional care and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very relaxing environment at Vantage Toyota, Scarborough. The Salesman Joe very easy going took us on a test drive having explained all the new features and gadgets in the vehicle. We enjoyed ours... See more

Company replied

Rated 5 out of 5 stars

My experience at Vantage Toyota York was memorable because the sales staff are patient and listen to what you want. They aren't pushy and are willing to answer questions at any time. The service team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at Vantage Toyota in York after it was recommend to us. We test drove a couple of Toyota CHRs but not in the colour we wanted. Steve was really helpful, professional and frie... See more

Company replied

Rated 5 out of 5 stars

We were dealt with by Ben Kaye and he had everything covered. He was very knowledgeable, understanding and personable. He explained everything clearly and went to some trouble to get the sat nav in th... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Visit Vantage Motor Group in Lancashire & Yorkshire an established dealership and servicing specialist. We have a wide range of fantastic offers available, reserve your car online for £99 today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,918)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend Vantage Toyota…

I would highly recommend Vantage Toyota Leeds for their professional conduct throughout our dealings with them. We found the perfect car online and the process of buying it was made so simple. Janade went above and beyond to ensure it was a smooth transaction - he was polite, informed and very professional. 10/10 from us for both Janade and Vantage Toyota Leeds

June 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

Thank you so much for your fantastic review! We're delighted to hear you found the perfect car and that Janade made the whole process simple and stress-free. We'll be sure to pass on your kind words to him and the team at Vantage Toyota Leeds – they'll be thrilled to hear your feedback. We really appreciate your recommendation and hope you enjoy every mile in your new car.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

My experience was really good

My experience was really good. Friendly knowledgeable staff who listened carefully to my needs. I was able to view a range of vehicles, and test drove my choice, which I bought with confidence on that day.

June 13, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Marilyn,

Thank you for taking the time to share your experience! We're delighted to hear that our team was friendly, knowledgeable, and took the time to understand your needs. It's great to know you were able to explore a range of vehicles, enjoy a test drive, and drive away with confidence in your choice. We hope you enjoy every mile in your new car, and we look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Vantage Toyota

I'd definitely recommend Vantage Toyota Preston to friends and family because the overall sales experience was great George was mindful of our requirements and was able to fully explain the vehicles features. all additional options where explained fully. this was a very pleasurable experience which was hassle free.

June 22, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

Thank you for your wonderful review! We're delighted to hear you had such a positive experience with our team at Vantage Toyota Preston. It's fantastic to know that George took the time to understand your requirements, explain the vehicle's features and options clearly, and make the whole process enjoyable and hassle-free. Your recommendation means a great deal to us, and we hope you enjoy every mile in your new car.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Hassle free purchase from friendly Toyota Vantage

Very straight forward process no pressure friendly professional staff saw the car on the website put a holding deposit on it over the phone organised a test drive discussed the price and agreed the sale picked the car up a week later with a full service and MOT carried out

June 15, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Paul,

Thank you for taking the time to share your experience.

We’re delighted to hear that you found the process straightforward and hassle-free, and that our team provided friendly and professional service throughout. It’s great to know that everything from placing your deposit and arranging the test drive to collecting your car went smoothly, and that you were happy with the preparation carried out prior to handover.

We truly appreciate your feedback and hope you enjoy your new car. If we can assist you with anything further in the future, please don’t hesitate to get in touch.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Knowledgeable, helpful, and put things right when needed

Adam was a fantastic salesperson from start to finish (Toyota York). When I enquired about viewing the car, he offered us a test drive either with him or on our own, and we chose to go it alone, which gave us the freedom to really get a feel for the car.

We decided to go ahead with the purchase, and Adam talked us through the optional extras available. He wasn't pushy in the slightest and was genuinely knowledgeable, answering all my questions so I could decide exactly which extras were right for me.

I'd originally planned to take out a loan, as I wasn't aware that I could finance the car in my name on behalf of someone else. Adam made me aware this was an option, and as a result we secured a much better interest rate than I would have got with the loan, which saved me a good amount of money.

When we collected the car, it had a full tank of fuel, though we noticed the dash cam we'd ordered hadn't been fitted due to a mistake on their end. As soon as Adam heard about this, he arranged for the car to be collected from our house in Doncaster on a day that suited us (as we needed the car the day we collected to get home). The dash cam was then installed (with the wires neatly hidden under the roof lining), and the car was returned promptly, again with a full tank of fuel.

It's really reassuring to know they'll go out of their way to put things right in the rare event something does go wrong. The whole process was made completely convenient for me — I didn't have to lift a finger.

June 12, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Devon,

We’re delighted to hear Adam provided such knowledgeable and helpful support throughout your journey, and that you found the process clear and pressure-free. It’s also great to know he was able to help you secure a better finance option.

We apologise again for the dash cam oversight, but we’re pleased it was resolved quickly and conveniently for you.

Thank you for your kind words, we really appreciate it and hope you enjoy your new car.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

I'm so Happy..

I went there for the first time and the staff there was very good and understood the car very well and I was very happy with it and I got the car delivered before the scheduled date i'm so happy. and i recomanded to my friend and family member.

June 19, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hey Arnest,

Thank you for your wonderful review!

We're delighted to hear that you had such a positive experience with our team and that your vehicle was delivered ahead of schedule. It's great to know that our staff were able to assist you and make the process an enjoyable one.

We truly appreciate your recommendation to your friends and family, and we hope you enjoy your new car for many years to come.

Thank you for choosing Vantage Motor Group!

Rated 5 out of 5 stars

Tried hard to help me get the best…

Tried hard to help me get the best upgrade.

June 22, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hey Pam,

Thank you for your kind review!

We're pleased to hear that our team worked hard to help you find the best upgrade. We appreciate your feedback and thank you for choosing Vantage Motor Group.

We look forward to seeing you again in the future!

Rated 5 out of 5 stars

I was happy with the service at Vantage…

I was happy with the service at Vantage Toyota Preston because very nice friendly staff and helpful staff specially mr asladair very grateful 🙏 and thank you for your kindness

June 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Asanthi,

Thank you for your lovely review!

We're delighted to hear that you were happy with the service you received at Vantage Toyota Preston. It's wonderful to know that our friendly and helpful team made such a positive impression, and we'll be sure to pass your kind words on to Alasdair.

Thank you for your support, and we look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent!

Great service from George at Wakefield, smooth process for part exchange. Recommended!

June 10, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you for your fantastic feedback!

We’re delighted to hear that you had a smooth and positive experience with George at our Wakefield site.

Your recommendation truly means a lot to us, and we’ll be sure to pass on your kind words to George.

Kind regards,
Vantage Motor Group 🚗

Rated 5 out of 5 stars

Salesman was extremely helpful and gave…

Salesman was extremely helpful and gave us good honest feedback about the car customer service was excellent

June 15, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Ann,

Thank you for your wonderful feedback!

We’re so pleased to hear that our salesperson provided helpful, honest advice and that you received excellent customer service throughout your experience. Ensuring our customers feel informed and well looked after is always our top priority.

We really appreciate you taking the time to share your experience and hope to see you again in the future.

Kind regards,
Vantage Motor Group 🚗

Rated 5 out of 5 stars

The Toyota garage in York is extremely…

The Toyota garage in York is extremely well run and has great members of staff , a very pleasant experience.
it's seemed very busy when we went there so they are obviously doing things right

June 13, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Philip,

We’re delighted to hear that you had such a pleasant experience at our Toyota York showroom. It’s great to know that our team made a positive impression and that the dealership felt well run, even during a busy visit, that’s exactly the standard we strive for.

We truly appreciate you taking the time to share your thoughts and hope to welcome you again soon.

Kind regards,
Vantage Motor Group 🚗

Rated 5 out of 5 stars

First class service at Lexus Preston

First class service at Lexus Preston. Excellent product knowledge combined with great customer care. Can't fault them.

June 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Susan,

Thank you for your fantastic feedback!

We’re thrilled to hear you received first-class service at Lexus Preston. Providing excellent product knowledge alongside great customer care is something our team is truly passionate about, so it’s wonderful to know we hit the mark.

Your kind words and recommendation mean a great deal to us, and we look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group 🚗

Rated 5 out of 5 stars

Why are car parts through a franchised dealer so expensive?

We love our Toyota IQ although the air-con had stopped working, I took it to Vantage Toyota in Knaresborough. We've used them for more than fifteen years and I can honestly say that they are excellent and perhaps the only franchised dealer about that I have been able to say this.
Unfortunately, when I got the air-con estimate for repairs, it came to over £1,900. To spend this on a fifteen year old car would be foolish. The parts alone came to £1,400. I spoke to Mark and we decided that the best course of action would be to check eBay for the parts. I found them, new for £363. So with Vantage fitting them for me, the total bill I ended up paying was £750.
So, we're happy. I'll continue to have the IQ serviced there and no doubt go to them when we decide to replace our car.

June 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Chris,

Thank you for your detailed review and for your continued loyalty to Vantage Toyota Knaresborough.

We’re pleased to hear that Mark was able to help you find a practical and cost-effective solution. While genuine manufacturer parts reflect strict quality and warranty standards, we understand this isn’t always the most economical option for older vehicles, and we’re always happy to discuss alternatives where appropriate.

It’s great to know you’re happy with the outcome, and we look forward to supporting you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Approachable and helpful staff

Relaxed atmosphere with friendly, helpful staff

June 10, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Judith,

Thank you for your kind review!

We're pleased to hear you enjoyed the relaxed atmosphere and found our team friendly, approachable and helpful. Providing a welcoming experience for our customers is always our aim.

We appreciate your feedback and look forward to seeing you again soon.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

1sr time hybrid buyer

An exceptional customer experience from start to finish at Vantage Preston, you receive a genuine sincere trustworthy service from a team that clearly are passionate and know what they are doing. At no time did I feel pressured in anyway. I would highly recommend the team Alasdair, Sean & Graham who dealt with me and will continue to buy from them in the future.

June 13, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

Thank you for your wonderful feedback!

We’re delighted you had such a positive first hybrid buying experience at Vantage Preston. It’s great to hear you felt supported without any pressure, and we’ll be sure to pass your kind words on to Alasdair, Sean, and Graham.

We look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Amazing service and exceptional salesperson, Mollie :)

Mollie at the dealership was amazing! She was such a down-to-earth person to deal with who wasn't a typical pushy salesperson, she let us go at our own pace and let us tell her what we wanted and she assisted to our needs instead of steering us to something that wasn't right. She was so helpful and thoughtful and always greeted us with a smile and friendly conversation and retained small details, like how we take our coffee, which showed she cared for her customers throughout. We couldn't have asked for a better experience while returning to buying a new car. The showroom was impressive, lovely and clean, service was excellent and we always felt that our needs were met and were given the best deals available. Amazing!!

June 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you so much for your fantastic review!

We’re thrilled to hear that Mollie provided such a friendly, relaxed, and personalised experience. It’s great to know she made you feel comfortable and truly listened to your needs, she’ll be delighted by your kind words.

We’re also pleased you enjoyed our showroom and felt well looked after throughout your visit. We hope you enjoy your new car and look forward to welcoming you back again.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Superb customer service

Superb customer service. I felt valued and listened to by all members of staff who I came in contact with. A clean, well presented showroom. Great selection of cars, all of which were immaculately presented, both new and used.
Although various offers/purchase packages were offered, there was no pressuring to take them. The needs of the customer were clearly their top priority. Toyota were recommended to me by family members. I can see why. I will certainly be singing their praises to my own friends and relations in the future.

June 10, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you for your kind review!

We’re delighted to hear you felt valued and well looked after by our team. It’s great to know you appreciated our showroom, vehicle selection, and relaxed, no-pressure approach.

Your recommendation means a lot to us, and we’re so pleased you’ll be sharing your experience with others.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

I'd definitely recommend Vantage Toyota…

I'd definitely recommend Vantage Toyota Blackburn because the ustomer service was exceptional. Theyvwentvabovecsnd beyond to help me findcand take home the right car for me. They offered me lifts from the car hire company. The car was pristine when I got it.

June 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Catherine,

Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a positive experience with our team at Vantage Toyota Blackburn.

Providing exceptional customer service and going the extra mile for our customers is something we take great pride in, so it’s wonderful to know this made a difference during your visit. We’re also pleased that you were happy with the condition of your car and the additional support we provided.

We wish you many happy miles in your new vehicle and look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

My experience with Lexus Leeds was perfect

My experience with Lexus Leeds was excellent from start to finish. The level of professionalism, customer care, and attention to detail exceeded my expectations.

Imran Data and Matt Eastaugh were outstanding throughout the entire process. They were knowledgeable, approachable, and always willing to answer any questions. The vehicle handover was thorough and enjoyable, with everything clearly explained and presented in a professional manner.

What particularly impressed me was the after-sales support. It is clear that customer satisfaction remains a priority even after the purchase has been completed. Their responsiveness and willingness to help gave me great confidence in both Lexus Leeds and the Lexus brand.

I would highly recommend Lexus Leeds to anyone considering a Lexus vehicle and would like to thank Imran, Matt, and the wider team for making the experience so positive.

May 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Mohammed,

Thank you for taking the time to share such a positive review of your experience with Lexus Leeds.

We’re delighted to hear that everything met your expectations from start to finish, and that the level of professionalism, customer care, and attention to detail stood out. Imran and Matt will be especially pleased to receive your kind comments, we’re proud to have them as part of our team.

Thank you again for your recommendation. We wish you many enjoyable miles in your new vehicle and look forward to welcoming you back in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

There professional service to detail…

There professional service to detail was great. Overall 5 star.

June 7, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

Thank you for your lovely feedback.

We’re delighted to hear that you were pleased with the level of service and attention to detail provided by our team. Delivering a professional, five-star experience is always our goal, so it’s great to know we met your expectations.

We truly appreciate your support and look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look