Vantage Motor Group Reviews 

1,918
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who provide exceptional support and guide them patiently through every step. Buyers note that test drives and vehicle handovers are handled professionally, ensuring a completely stress-free and pleasant transaction from start to finish. Some people were dissatisfied with unexpected vehicle problems and poor communication regarding car availability. Reviewers mentioned experiencing mechanical faults shortly after purchase and expressed disappointment over the lack of follow-up from customer service teams. A few shoppers also encountered difficulties with vehicle conditions and administrative delays during their dealership visits.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and completely non-pushy during the entire buying... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that their vehicles are well presented, pristine,... See more

User experience

Clients share positive opinions on user experience, highlighting a stress-free and seamless buying process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional care and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very relaxing environment at Vantage Toyota, Scarborough. The Salesman Joe very easy going took us on a test drive having explained all the new features and gadgets in the vehicle. We enjoyed ours... See more

Company replied

Rated 5 out of 5 stars

My experience at Vantage Toyota York was memorable because the sales staff are patient and listen to what you want. They aren't pushy and are willing to answer questions at any time. The service team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at Vantage Toyota in York after it was recommend to us. We test drove a couple of Toyota CHRs but not in the colour we wanted. Steve was really helpful, professional and frie... See more

Company replied

Rated 5 out of 5 stars

We were dealt with by Ben Kaye and he had everything covered. He was very knowledgeable, understanding and personable. He explained everything clearly and went to some trouble to get the sat nav in th... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Visit Vantage Motor Group in Lancashire & Yorkshire an established dealership and servicing specialist. We have a wide range of fantastic offers available, reserve your car online for £99 today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,918)

349 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great range of cars. Very helpful staff (Alex Lister). Good handover process. I bought my last car from here.

July 20, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Peter,

We're delighted to hear that you received excellent customer service and found our team so helpful throughout your visit. It's especially wonderful to know that Alex Lister made such a positive impression and that you were pleased with the handover process.

We're also honoured that you chose to return to us for your latest vehicle purchase. Your continued trust and loyalty mean a great deal to the team, and we truly appreciate your recommendation.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

My First Car!

I had a great experience at Vantage Toyota Preston because I was treated like a valued customer. As I am still a learner driver, the car had been parked and covered in the showroom with a congratulations plaque at the side so I was able to unveil it! This is usually only done with new cars so this gesture was beyond expectation.

July 13, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Trevor,

We're delighted to hear that your first car-buying experience with us at Vantage Toyota Preston was such a memorable one. It's fantastic to know that our team made you feel like a valued customer and that the special unveiling of your car exceeded your expectations. We believe every vehicle handover should be a celebration, and we're so pleased we could make your first car purchase even more special.

Congratulations once again on your first car! We wish you all the best as you continue learning to drive and hope you enjoy every mile. We look forward to welcoming you back in the future.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Buying A New Car From Vantage Toyota Scarborough

A very relaxing environment at Vantage Toyota, Scarborough. The Salesman Joe very easy going took us on a test drive having explained all the new features and gadgets in the vehicle. We enjoyed ourselves that much that we forgot to negotiate a better price on our new car! David the Sales Manager corrected that on our 2nd visit and gave us a better deal.
The day of handover for the new vehicle was brilliant. No stress or hassle. Joe explained everything as we went along, and took us through all the car's new features again.
A lovely and exciting experience on our second visit to the dealership. We look forward to returning there in the future!

July 14, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

We're delighted to hear that Joe made the process enjoyable and informative, taking the time to explain all the vehicle's new features and ensuring you felt relaxed throughout your visits. It's also great to know that David was able to assist in securing a deal that worked for you.

We're especially pleased that your handover experience was stress-free and exciting, and that Joe's support helped you feel confident with your new vehicle. Creating a welcoming and enjoyable environment for our customers is something we take great pride in.

Thank you for your kind words and for choosing Vantage Toyota Scarborough. We look forward to welcoming you back again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

I'd suggest Vantage Toyota York to a…

I'd suggest Vantage Toyota York to a friend because , we have bought our last 3 cars from vantage toyota and have never been let down.
On this occasion Adam was always very helpful, polite and attentive without being pushy.
When the time comes to buy a car again will look to Vantage first.

July 16, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Karl,

Thank you for your continued loyalty and for choosing Vantage Toyota York for your last three vehicles. We're delighted to hear that Adam provided such helpful, polite, and attentive service while ensuring you felt comfortable throughout the process.

Your recommendation means a great deal to us, and we're pleased that we've consistently met your expectations over the years. We look forward to welcoming you back when the time comes for your next vehicle purchase.

Kind regards,
Vantage Motor GroupProvide your feedback on BizChat

Rated 5 out of 5 stars

There was nothing about my experience…

There was nothing about my experience that wasn't perfect.

July 17, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello George,

Thanks for your glowing review! We're glad you had a perfect experience visiting our centre and we hope to see you again!

Many thanks,
Vantage Motor Group

Rated 5 out of 5 stars

The staff were welcoming

The staff were welcoming, knowledgeable, and never made me feel pressured. They took the time to answer my questions, explain the options clearly, and help me find the right car for my needs. The whole process was smooth, professional, and much less stressful than I expected, and I drove away feeling confident and very happy with my purchase.

July 7, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Lily,

Thank you for your kind words about your experience at our centre! We're so glad our staff were able to give you a smooth and enjoyable car buying experience! We hope to see you again in the future!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Very professional

Very professional, everything went smoothly for me.

July 14, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Zeeshan,

Thank you for the kind words! We're glad to hear you had a smooth car buying experience! We hope to see you again!

Kind Regards,

Vantage Motor Group

Rated 5 out of 5 stars

Good experiece buying a used Toyota Yaris Cross.

I bought a used Toyota Yaris Cross on 22 June last and must admit that the service I received throughout was exceptional. Nigel Bachelor (in sales), Keith Nix (in services) and Angela (in Reception) were very helpful and friendly answering all questions I raised in a very professional manner - all being a credit to their employers!

June 22, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello there,

Thank you for your fantastic review. We're delighted to hear you had such an exceptional experience purchasing your Toyota Yaris Cross. It's wonderful to know that Nigel, Keith and Angela provided friendly, professional service throughout and were able to answer all of your questions. We'll be sure to pass on your kind words to the team. We hope you enjoy your Yaris Cross and look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Erin was great

Erin was great. Would highly recommend using this company for anyone who would like to purchase a car. They are very helpful.

July 10, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Rachael,

Thank you for your kind review. We're delighted to hear that Erin provided such great service and made your experience a positive one. We'll be sure to pass on your lovely feedback to her. Thank you for your recommendation, and we hope you enjoy your new vehicle.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Extremely happy with our new car from Vantage Toyota Scarborough…

The staff at Vantage Toyota Scarborough were good because we are a retired couple and the salesman was excellent at explaining things to us

July 11, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Anne,

Thank you for your lovely review. We're delighted to hear that our team made you feel comfortable throughout your experience and took the time to explain everything clearly. It's wonderful to know you're so happy with your new car. We hope you enjoy every mile, and we look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

I just wanted to look at a Toyota Yaris. A good move.

From our initial casual visit to picking up our purchase we were made very welcome but never under pressure. This made our visits very pleasant. And the coffee was good.

July 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello John,

Thank you for your lovely review. We're so pleased to hear you felt welcome throughout your visits and that our team made the experience relaxed and enjoyable, without any pressure. We're also glad you enjoyed the coffee! We hope you're loving your Toyota Yaris and look forward to seeing you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

good service throughout

July 7, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Tony,

Thank you for your review. We're pleased to hear you received good service throughout your experience with us. We appreciate your feedback and hope to welcome you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Vantage Motor Group was friendly, professional and very helpful…

Everyone I spoke to at the Vantage Motor Group was friendly, professional and very helpful. They answered all my questions and explained all aspects of my purchase satisfactorily. I am very pleased with my car and the service I received

July 7, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Gary,

Thank you for your wonderful review. We're delighted to hear that our team was friendly, professional and helpful throughout your purchase, and that they were able to answer all your questions. It's fantastic to know you're so pleased with your new car and the service you received. We hope you enjoy every mile and look forward to welcoming you again.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Vantage Scarborough made buying a…

Vantage Scarborough made buying a vehicle easy and relaxing with no sales pressure. They were there if I needed them, Ellie who sold me the car explained everything to me and made the whole process easy and hassle free.

July 10, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Jacque,

Thank you for your fantastic review. We're delighted to hear that Ellie made the buying process easy, relaxed and hassle free, and that you felt supported without any sales pressure. We'll be sure to pass your kind words on to her. We hope you enjoy your new vehicle and look forward to welcoming you again.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Alex the salesman was fantastic from…start to finish

Alex the salesman was fantastic from start to finish and nothing was too much trouble.He made the whole process quick and simple.Would definitely recommend Vantage Preston

July 7, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Pat,

Thank you for your wonderful review. We're delighted to hear that Alex provided fantastic service from start to finish and made the whole process quick and simple. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we hope you enjoy your new vehicle.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent customer service!

I had a huge issue at the start of the year with ordering a new car. I went into Toyota on the Sunday and spoke with James. He was very helpful and explained what went wrong! We then came back on the Monday, met with James and Adam and both were amazing. They both helped get the issue sorted and placed an order for a new car that day for me! Both Adam and James were friendly, reassuring and looking for anyway they can help the situation and make me feel happy with the experience and the car!

July 6, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Evie,

Thank you for taking the time to share your feedback. We're delighted to hear that James and Adam were able to resolve the issue and turn your experience into a positive one. It's great to know they kept you informed, provided reassurance, and helped you find the right new car. We hope you enjoy every mile in your new Toyota, and we look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

The experience at Vantage Toyota…

The experience at Vantage Toyota Preston was good.

July 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Raja,

Thank you for taking the time to share your feedback. We're pleased to hear that you had a good experience at Vantage Toyota Preston.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Vantage Scarborough

Vantage Scarborough - salesman Alex, genuine nice lad, was extremely helpful and done all he could to find us a suitable vehicle.

Other staff members we dealt with also really polite and professional.

Buy from Vantage Scarborough with confidence

July 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Luke,

Thank you for taking the time to leave such positive feedback. We're delighted to hear that Alex was extremely helpful in finding a suitable vehicle for you and that the rest of the team were polite and professional throughout your experience. Your recommendation means a great deal to us.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Right deal

Right deal , right place, dealer didn't mess around.

July 5, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi John,

Thank you for taking the time to leave your feedback. We're delighted to hear that you found the process straightforward and appreciated the no-nonsense approach from our team. We hope you enjoy your vehicle and thank you for choosing Vantage.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Absolutely brilliant service from…

Absolutely brilliant service from walking in the door to driving out with our new car. The staff couldn't do enough for you. Highly recommend

July 2, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Susan,

We're delighted to hear that you had such a positive experience from the moment you walked through our doors to driving away in your new car. Your kind words about the team mean a great deal, and we're pleased they were able to make the process so enjoyable.

Thank you for your recommendation, and we wish you many happy miles in your new car.

Kind regards,
Vantage Motor Group

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