Vantage Motor Group Reviews 

1,918
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who provide exceptional support and guide them patiently through every step. Buyers note that test drives and vehicle handovers are handled professionally, ensuring a completely stress-free and pleasant transaction from start to finish. Some people were dissatisfied with unexpected vehicle problems and poor communication regarding car availability. Reviewers mentioned experiencing mechanical faults shortly after purchase and expressed disappointment over the lack of follow-up from customer service teams. A few shoppers also encountered difficulties with vehicle conditions and administrative delays during their dealership visits.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and completely non-pushy during the entire buying... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that their vehicles are well presented, pristine,... See more

User experience

Clients share positive opinions on user experience, highlighting a stress-free and seamless buying process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional care and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very relaxing environment at Vantage Toyota, Scarborough. The Salesman Joe very easy going took us on a test drive having explained all the new features and gadgets in the vehicle. We enjoyed ours... See more

Company replied

Rated 5 out of 5 stars

My experience at Vantage Toyota York was memorable because the sales staff are patient and listen to what you want. They aren't pushy and are willing to answer questions at any time. The service team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at Vantage Toyota in York after it was recommend to us. We test drove a couple of Toyota CHRs but not in the colour we wanted. Steve was really helpful, professional and frie... See more

Company replied

Rated 5 out of 5 stars

We were dealt with by Ben Kaye and he had everything covered. He was very knowledgeable, understanding and personable. He explained everything clearly and went to some trouble to get the sat nav in th... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Visit Vantage Motor Group in Lancashire & Yorkshire an established dealership and servicing specialist. We have a wide range of fantastic offers available, reserve your car online for £99 today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,918)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was very friendly &…

The service was very friendly & efficient.
Nothing was too much trouble.

August 7, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello there,

Thank you for leaving such a positive review! We're glad you had a seamless and pleasant experience with us! We hope to see you again!

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

So happy with me new car!

So happy with my new car! The team at lexus were so helpful

July 31, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Rosie,

We're so glad you had a good experience with us at Lexus, we appreciate your kind words about the service you received with us! We hope to see you again in the future!

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

The staff were extremely professional…

The staff were extremely professional and helpful

August 3, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Chris,

We're so glad to hear you had a great experience at one of our centres, we always strive to be as helpful and professional as we can, and we're so glad you had a top notch experience with us.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and patient. We considered several options, Lexus Preston explained the differences
Very happy with the staff and the company

July 31, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Rashid,

Thank you for leaving us such a nice review. We're so happy that Lexus Preston were able to give you such an informative and pleasant experience. We hope you come back and see us again!

Kind regards,
Lexus Preston

Rated 5 out of 5 stars

Fantastic service

We went to Vantage Toyota Preston for an Mot on my Aygo x and ended up buying a Toyota Yaris Cross, and what a car, and once again Mark in sales was fantastic, he talked us through everything, this sales man is so professional in what he does you can not fault him he is a true ambassador for this company, we would not go anywhere else for,a car. I must not forget the valeting team at Preston Toyota who did a marvellous job on the car getting it ready, Thankyou all so much for this and the past services we have had from you.

July 31, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Anthony,

Thank you for such a glowing review! It's so nice to know you had a great experience with us at Preston! Its amazing to know that you also secured a new vehicle on your visit thanks to Mark! He really is a true asset to us! It's also so kind of you to thank the valeting team as well who always work hard to give customers a satisfactory experience! We really hope you enjoy your new car and we hope to see you again!

Kind regards,
Vantage Toyota Preston

Rated 5 out of 5 stars

Great service and experience

Polite, trustworthy and friendly team. No hidden fees, no aggressive sale techniques.

August 1, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Sonia,

Thank you for leaving us such a glowing review! We're so happy to hear you had a positive experience with us! We hope to see you again!

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

The best there is.

I was treated as somebody realy important.

July 31, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Howard,

Thank you for your wonderful review! We're delighted to hear you had such a positive experience and that our team made you feel so valued. Providing exceptional customer service is always our priority, so it's fantastic to know we delivered.

We truly appreciate your kind words and your support. We hope you enjoy every mile in your new car, and we look forward to welcoming you back in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

This is 4th vehicle from vantage…

This is 4th vehicle from vantage scarborough, highly recomended, wouldnt hesitate to recommend to anyone.

August 4, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Martin,

Thank you for taking the time to leave us such a fantastic review! We're honoured that you've chosen Vantage Scarborough for your fourth vehicle – your continued loyalty means so much to us.

It's wonderful to hear you'd recommend us to others, and we truly appreciate your kind words. We hope you enjoy your new vehicle, and we look forward to helping you again when the time comes for your next one.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

We drove away very happy with our new Toyota.

The staff and their knowledge were excellent, Alex and Georgios were both brilliant and we drove away very happy with our new Toyota.

August 3, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Simon,

Thank you for leaving us a positive review, especially about Alex and Georgios! We hope to see you again and we hope you enjoy your new car!

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Vantage Toyota Blackburn is good

Nice service and sales team. Approach and attitude of salespeople is good. Willing to help and sort things out.

July 24, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Keshav,

Thank you for leaving us a glowing review, we're so happy to hear you had a positive experience visiting our centre! We hope to see you again!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Imran was very professional and polite…

Imran was very professional and polite at all times.

July 27, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Patrick,

We're very pleased to know that Imran provided you with a positive experience at our centre! We hope to see you again in the future!

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Darren our salesman was a plesure to…

Darren our salesman was a plesure to deal with from our first hand shake to our handover handshake .

July 17, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi David,

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Darren made your experience such an enjoyable one from your very first handshake through to handing over the keys.

Providing friendly, professional service is what we strive for, and we're so pleased Darren delivered just that. We'll be sure to pass on your kind words to him.

We hope you enjoy your new vehicle and look forward to welcoming you back in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent highly recommended

The whole process was seamless with Vantage Toyota Scarborough. I travelled a long distance to visit the showroom, their communication was excellent. The team were very professional and I wouldn't hesitate to recommend them.

July 25, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Vikas,

Thank you for your fantastic review and recommendation. We're delighted to hear that your experience with Vantage Toyota Scarborough was so positive.

It's great to know that our team's communication, professionalism and customer service made your long journey worthwhile. We always strive to make the car buying process as smooth and enjoyable as possible, so your feedback means a great deal to us.

We hope you enjoy your new vehicle and look forward to welcoming you again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Its my second Toyota Corolla I have…

Its my second Toyota Corolla I have purchased from the Morecombe branch. All the staff are absolutely the best. Special thanks to Ryan, who I dealt with this time.

July 19, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi there,

Thank you for your wonderful review and for choosing Vantage Toyota Morecambe for your second Toyota Corolla. We truly appreciate your continued loyalty and are delighted that you've had another great experience with us.

We'll be sure to pass your kind words on to Ryan and the rest of the team. They will be thrilled to know they made your visit such a positive one.

We hope you enjoy your new Corolla and look forward to welcoming you back again in the future.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Helpful and sociable

July 20, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Neil,

Thank you for taking the time to leave us a review.

We're delighted to hear that you found our team to be helpful and sociable. Providing a friendly, welcoming experience is something we take great pride in, so it's great to know this came across during your visit.

We really appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

I had a great experience at Vantage

I had a great experience at Vantage Toyota Wakefield because they make the process so easy. All the front line staff, from first walking in the door, are pleasant and helpful. Darren is a great salesman and made sure we got what we wanted. The car was handed over efficiently and in excellent condition, so the back room staff are obviously doing their job well too.
All in all absolutely nothing to complain about and having got our other car there, we know the after sales service is exceptional too.

July 14, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hi Jane,

We're delighted to hear that you had such a great experience with us at Vantage Toyota Wakefield. It's fantastic to know that our team made the whole process easy and enjoyable, from your first visit through to the handover of your new car. We'll be sure to pass your kind comments on to Darren and the rest of the team, who will be thrilled to hear your praise.

We're especially pleased that your previous positive aftersales experience gave you the confidence to return to us. Your continued support means a great deal, and we hope you enjoy many happy miles in your new vehicle.

Kind regards,

Vantage Toyota Wakefield

Rated 5 out of 5 stars

Excellent service.

I was pleasantly surprised by the hands on demonstration of the cars computer systems.The staff were so helpful and knowledgeable. The showroom was nicely laid out and we were offered coffee while we waited. Nothing seemed to be any trouble.

July 22, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello William,

We're delighted to hear that you had such a positive experience with us. It's great to know that you found the hands-on demonstration of your vehicle's technology helpful and that our team's knowledge and support made a difference. We're also pleased you enjoyed our showroom and hospitality while you waited.

Your kind comments mean a lot to the whole team, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle, and we look forward to welcoming you back in the future.

Kind regards,

Vantage Toyota Wakefield

Rated 5 out of 5 stars

Lexus Preston staff were good because…

Lexus Preston staff were good because helping and very friendly professional good behavior. Recommend by me to others,

July 24, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Mujahid,

We're delighted to hear that you found our team at Lexus Preston to be helpful, friendly and professional. Providing excellent customer service is something we take great pride in, so it's wonderful to know you had such a positive experience.

Thank you also for recommending us to others – it really does mean a lot to the team. We look forward to welcoming you back again in the future.

Kind regards,

Lexus Preston

Rated 5 out of 5 stars

Naomi was the catalyst in making buying…

Naomi was the catalyst in making buying this car the most enjoyable experience. Her ability to make one feel totally at ease, her friendly and respectful manner and her comprehensive knowledge of the Lexus brand made the whole experience a pleasure.

July 21, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello David,

We're delighted to hear that Naomi made your car-buying experience such an enjoyable one. Her friendly, respectful approach and extensive knowledge of the Lexus brand are qualities we truly value, so it's fantastic to know she helped you feel at ease throughout the process.

We'll be sure to pass your kind words on to Naomi, who will be thrilled to receive your feedback. Thank you for choosing Lexus Preston, and we hope you enjoy every mile in your new vehicle. We look forward to welcoming you back again in the future.

Kind regards,

Lexus Preston

Rated 5 out of 5 stars

friendly and welcoming atmoshpere

The atmosphere was friendly and helpful. Mia gave me lots of advice and made sure I knew everything there was to know about my vehicle. She also made me feel at ease as a first-time buyer.

July 20, 2026
Unprompted review
Vantage Motor Group logo

Reply from Vantage Motor Group

Hello Emily,

We're so pleased to hear that you enjoyed the friendly and welcoming atmosphere at our dealership. It's wonderful to know that Mia made you feel at ease as a first-time buyer and took the time to explain everything you needed to know about your new vehicle. Providing a relaxed, informative and enjoyable experience is exactly what we strive for.

We'll be sure to pass your kind comments on to Mia, who will be delighted to hear them. Thank you for choosing us, and we hope you enjoy every mile in your new vehicle. We look forward to welcoming you back in the future.

Kind regards,

Vantage Motor Group

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