i was a little but concerned as always when i purchase something on line i didn't need to be the whole process was effortless thanks van zone definitely recommend
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See what reviewers are saying
Can not fault Vanzone. Purchased a number of vans a few years ago and had no problems. Purchased several vans again recently with Sam at Vanzone, the service the price and help was impeccable, The... See more
Company replied
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... See more
Company replied
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... See more
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Company details
Written by the company
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Contact info
37-39 Holton Road, CF63 4HB, Barry, United Kingdom
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4.6
Excellent
209 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most helpful company
The most helpful company, cannot recommend them enough, they were amazing, excellent price amazing customer service
Thank you so much
March 27, 2024
Unprompted review
Reply from Vanzone
Hi Mark, Thank you for the perfect review. This could be framed and put on our wall as its everything that we aim to be. The team’s main goal is making the customer journey as easy as possible and that includes helping all customers in every aspect we can. Second to that ensuring a great price to our customers is key.
No ‘thank you’ so much for the review, as this feedback is imperative to us.
From the team at Vanzone.
Beware of buying from Vanzone
Vanzone director, Daniel Sumpter, has acknowledged that The Sale of Goods Act 1979 states he must sell goods that are as described, fit for purpose and of satisfactory quality. Nevertheless, early and subsequent requests for Vanzone to replace or refund the Citroen Relay van we purchased from them have been refused despite ongoing engine faults that render the van undriveable. Our business purchased this brand new Citroen Relay van from Vanzone 398 days ago and it has been unusable for 312 days of that time due to related engine faults that Citroen have been unable to repair.
The purchasing process with Vanzone was good - they were efficient at taking the money. Vanzone customer service have been relatively attentive but have limited power. On some occasions they liaised with Citroen on our behalf but in November 2023 when it was escalated to their director their involvement stopped. The director's stance is, "Your warranty still stands with Citroen the brand, therefore these issues will need to be rectified by the brand as we do not build the vehicles".
Citroen customer care have recommended a rejection of the vehicle and require Vanzone (as the retailer) to agree to this and to approach them for support. Vanzone have not done this and we can no longer obtain any replies despite our efforts to communicate with director Daniel Sumpter and Vanzone customer service team.
At the time of writing the faulty van that Vanzone sold to us has been unusable for 78% of its life since purchase and it is stranded outside a Citroen dealership. We find ourselves having to prepare litigation against Vanzone (Principality Motor Company LTD) to find a resolution and to obtain compensation. Make of that what you will.
May 8, 2024
Unprompted review
I would highly recommend Vanzone
I would highly recommend Vanzone. From the initial talk with Lloyd about purchasing a new van. Also the admin team kept me updated etc thanks to Christina, Emily & Marie. All very professional and quick to reply to any questions. Delivery driver kept me informed on his ETA and arrived in mint condition.5 Stars
March 25, 2024
Unprompted review
Reply from Vanzone
Hi Mr Clifton, thank you so much for the perfect review. We adore when our staff do a great job and glad this was the case, we will be sure to commend Lloyd, Christina, Emily & Marie for their continuing great work. We are thrilled that you are happy with the service and hope to speak to you again and continue to save you money on future vehicles.
Thank you again, from the team at Vanzone.
Fantastic service from start to finish
Fantastic service from start to finish. Brilliant prices too. Would definitely use again
March 21, 2024
Unprompted review
Reply from Vanzone
Hi Rob, thank you so much for the great review, we love to get feedback from our customers and having a brilliant service from start to finish is so great to hear. We aim to give the best customer service with even better prices. We are glad that you will be happy to use us again and can’t wait to speak to you again in the future.
Thank you again, from the team at Vanzone.
FD Joinery - VW caddy review
I purchased a vw caddy cargo they kept me in informed every month until it arrived. The van came in mint condition & the delivery driver was lovely can’t fault Vanzone they been amazing with me & what a great price for a high spec van. Thanks again for everything
March 1, 2024
Unprompted review
Reply from Vanzone
What a great review! We understand that some orders span over multiple months and customers appreciate the call to keep them fully informed of the progress, so we make this a priority within our customer service team. We are very happy that you ‘can’t fault Vanzone’ as making the customer journey as faultless as possible is our number 1 aim. Our number 2 is getting our customer the best possible price and so thank you for the praise on that too.
Thank you again for your time and business, we here at Vanzone can’t wait for the next time we can provide you with another great vehicle.
This was the first time using Vanzone…
This was the first time using Vanzone to purchase a Van. From start to finish the process was very easy. The staff were able to assist very competently with any queries we had. Would thoroughly recommend Vanzone.
April 2, 2024
Unprompted review
Reply from Vanzone
Hi Ken, thank you so much for the amazing review, we have been established in the van trade for over 7 years, so we love to see new customers find our business and are able to discover the service we are aiming to perfect. Your customer journey is key to us and happy to see that you have dealt with our expert staff who aim to keep the journey as smooth as possible. We adore the fact that you would recommend us, and the team really appreciates the positive light the review shines on them.
Thank you so much, from the team at Vanzone.
The vehicle
The vehicle, Citroen Dispatch, was the best price I could find. Also the vehicle was ply lined at no extra cost. Delivery was on time time. Very happy with the service.
February 26, 2024
Unprompted review
Reply from Vanzone
Hi Peter, thank you for writing this review, as a small team we can provide our customers with the best price possible, as we understand that the price of everything is on the rise so try to keep our prices as low as they can go. Glad you could get your ply at no extra cost; we always love to provide any extra value for our customer. We are overjoyed that you are happy with the service and hope to speak to you again and continue to save you money on future vehicles.
Thank you again, from the team at Vanzone.
Purchased a VW Transporter in March
Purchased a VW Transporter in March, front start to finish they kept in contact with updates. The vehicle was delivered on time. We would highly recommend this company.
March 4, 2024
Unprompted review
Reply from Vanzone
Hi Chris, thank you for a great review, we are very happy to see you enjoyed your experience with Vanzone, our customer service team really do pride themselves on keeping all our customer updated on the progress of their vehicle. We really do appreciate that you would ‘highly recommend’ Vanzone as this is the highest form of gratification we can receive. We hope that we will speak to you soon and look forward to providing the same great service.
Thank you again, from the team at Vanzone.
Mistake after mistake.
Delivery date on my van was double what they quoted me, they hide behind its only a approx time when quoted but none refundable 1k deposit.
Final invoice to pay 1k more than invoice sent, to cap it all off log book registered to wrong address. Never again
April 13, 2024
Unprompted review
Top quality service.
Top quality service.
Kept me informed at all times .
Car arrived on time .
Definitely recommend.
Huw jones
March 27, 2024
Unprompted review
Reply from Vanzone
Hello Huw, thank you so much for the outstanding review, we put our customers journey first here at Vanzone and love to hear that you experienced this at its finest, we have recently started in car sales via Car-go and very happy that this side of the business could provide you the same level of service we supply to our Vanzone customers. To be recommended by a customer is the most we can ever ask from you and we cant wait for the next time you need either a car or a van to offer the same great deal and service you have had with us.
Thank you so much again, from the team at Vanzone
Great van at a great price…
Although I was initially apprehensive when I ordered my vehicle and had to wait a year for the van to arrive… I was kept fully up to speed and I am delighted with the new van. It is exactly as I ordered with no hiccups. The process was seamless… even the delivery driver was friendly and helpful.
March 1, 2024
Unprompted review
Reply from Vanzone
Hello Liz, thank you so much for a fantastic review, we understand as an online business people can be apprehensive but reviews like this really do help people see that even online businesses can still provide an outstanding customer experience just like their physical counterpart. We are so thankful for your business and can wait for the next time you buy with us.
Thank you so much again, from the team at Vanzone
Excellent service from initial enquiry…
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very helpful, the admin team did what they said they would and the delivery driver was lovely. What else could you ask for! Will definitely use Vanzone again. Many thanks.
February 27, 2024
Unprompted review
Reply from Vanzone
We definitely couldn’t ask for anything else after this outstanding review. With us being a family run business hearing your customer journey was so terrific, from sales to admin, is the highest form of gratification. We will be sure to share this with the team and let them know to carry on the great work. Can’t wait to hear from you again.
Thank you so much for the review, from the team at Vanzone
Great company to deal with
Great company to deal with, no problems whatsoever, very professional.
February 22, 2024
Unprompted review
Reply from Vanzone
Hi David, thank you so much for the excellent review, we adore hearing feedback from all our customers but especially when it’s so fantastic. We love to make the customer journey as problem free as possible and glad this was your experience with us. Hopefully you’ll keep us in mind for another seamless purchase again in the future.
Thank you again, from the team at Vanzone.
Several Vans ordered - Very Happy
We have ordered several vans from Vanzone over many years, and most part have been easy transactions. Some have been a little longer to do but through no fault of their own. Would and will definitely continue to use Vanzone in the future.
February 22, 2024
Unprompted review
Reply from Vanzone
Hello Kelly, we are so happy to see you have enjoyed multiple customer experiences with us and keep coming back. Sometimes hiccups do occur, but we try our best to keep all parties informed and work through them as efficiently as possible. We can’t ask for any more of a compliment from a customer to know they ‘’will continue to use Vanzone in the future ‘’.
Thank you again for your continued trust in us, from the team at Vanzone.
100% recommend, very professional and helpful
Just sorted my second van through these guys, always very professional and helpful. Plenty of follow up phone calls and prompt to chase anything and relay important information. Special thanks to Naz for making the process smooth and for being a genuinely nice chap! Highly recommend.
February 1, 2024
Unprompted review
Reply from Vanzone
Hi Ben, what a great review, thank you so much for highlighting your experience at Vanzone. Honestly couldn’t have written a better review ourselves, these are all the key elements that we value as important in our business. Naz very much appreciates the shout out, and he always makes sure he keeps gives an excellent service to our customers.
Can’t wait to hear from you again, thank you so much for the review, from the team at Vanzone.
Maybrook Fleetcare
A Great customer experience.
As a new business we had to ensure our van supplier Communicated throughout the process and delivered the required (Not White) specification.
MFC are now about to take our third batch of vans delivered on time.
February 1, 2024
Unprompted review
Reply from Vanzone
Hello Mark, thank you for the wonderful review, communication with our customers is key to us and will always put YOU at the front of our customer journey. This is the foundation to a great customer relationship that we hope to grow simultaneously with yourself.
Speak to you again soon, from the team at Vanzone.
Reply from Vanzone
Hi Paul, thank you for the great review, the service we provide here at Vanzone is paramount to us. We are delighted to know that this was something that you were able to experience with us and will be sure to let everyone in the team know.
Thank you again, from the team at Vanzone.
Ordered 2 pick ups
Ordered 2 pick ups, paid deposits, was informed that the 2 pick up had my name on them and that I could hand my old pickup back to the leasing company, this was going too same me money.
Returned my old lease pick up at a cost to me, them was informed they cannot deliver the 2 orders I made, leaving me out of pocket and no vehicle. Asked for a transcript of the telephone conversation where they informed me to return my current leased vehicle. But never got transcript, just got excuses everytime I phoned.
January 16, 2024
Unprompted review
Reply from Vanzone
Hi Stuart, thank you for your feedback on your experience with us, I would firstly like to apologise for the complications with your order, we had every intention of fulfilling this order and providing you with the pick-ups but due to us being let down by the brand we could not. As a broker we can get prices that will beat a lot of local dealers but sadly, in rare cases, we are let down by those brands/suppliers. We had tried to locate the same/similar vehicles from our range of connections but due to the price and specification of the pickup it was impossible. Our only option to proceed was to return your deposit, no questions asked, as the order could not be complete. We know as excuses go, the brand letting us down is a simple one, but this deal had fallen through for many businesses across the UK.
We completely understand your frustration and this not the customer experience we want anyone to have with us. This feedback has been noted and will proceed with caution when dealing with the brand in the future.
Please accept our sincerest apologies for your experience and we hope to possibly prove ourselves to you in the future.
Truly brilliant service
I would like to say a big thank you to you all my vehicle was delayed but each month I reseaved a phone call about the delay. The vehicle was delivered in December by a lovely gentleman the van was very clean with fuel in,
I'm super pleased with the van it's a pleasure to drive. What a lovely touch from VW with the cleaning products I would highly recommend this company if your looking for commercial vehicle.
January 29, 2024
Unprompted review
Reply from Vanzone
Hello Adrian, thank you so much for your understanding on the delay, we aim to be 100% transparent with our customers and do like to keep everyone as informed as possible. We are overjoyed that you like your brand-new van and that we were able to provide such a positive customer experience. Please think of us again if you are in the market for another vehicle.
Thank you again, from the team at Vanzone.
Great to deal with did exactly what the…
Great to deal with did exactly what the promised Excellent
January 14, 2024
Unprompted review
Reply from Vanzone
Thank you so much for the excellent review, Karen, we always aim for the highest standard for our customer journey and glad we could meet that for yourself, hopefully this great experience will mean we will be able to help you again in the future.
Thank you again, from the team at Vanzone.
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