Vanzone Reviews 209

Absolutely faultless from start to finish, treated like a human being not a number, family run and a family feel, don't go any further for your new van or motor

Putting the smile back into buying a vehicle 😍

Communication on every aspect of the purchase, always updated even if there is not much to discuss. The digital ordering system is simple to use and takes very little time.

Daring to write a 1* Review will get you on the naughty list, they get it removed by Trustpilot.

Truth hurts doesn't it so let start my review again

1* is far to generous, if there was a minus options I would use it!

What went wrong, well what went right. Promised the van was in stock by the sales team in the December of 2021. Don't receive van until end of February 2022. When the van arrives the delivery driver throws the keys at us and leaves, no handover. Vehicle once inspected by us has faults. Oil leak, screw through the arch and the sensors are showing a fault. Once we speak to the "customer service team" (if you can call them that) at Vanzone she says we need to call warranty. Brand new van why is it delivered faulty? When we call the warranty we are told van is too new and they don't cover us?! Back to Vanzone "customer service team" and their "excellently crap" customer service skills. Finally vehicle is seen by a garage, no courtesy vehicle provided. I am self employed, this is my business! Vanzone do not care! Don't waste your money here!

How can you improve - Commit to your promises, resolve the issues raised to you. Have a service level agreement of response. When you say you will call back attention do. Customer Service team pay attention when you say your going to do something, do it!

Resolve my issue!

Now seeking legal advice as they are a sham!

Van still faulty! If you actually want to go to work don't buy a van from Vanzone as it will spend 90% of the year in the garage or on the drive faulty!

Fully recommend buying a van from anywhere else. I now have a lovely MAN Van. 10/10 and 5*'s for my new supplier.

UK based sales and customer service centre. Always answered swiftly, always positive, clear and honest information given and very nice people to deal with. Mike, Christina and Emily deserve a mention.

Cannot fault Vanzone, smooth and efficient process from start to finish. Brand new van arrived as described and communication was spot on all through. Thank you!

Clear and professional from start to finish , we will be purchasing from Vanzone again.

Received my new van. Was delayed by 5 months, but this down to Renault supply issues.

Vanzone can be sometimes slow getting back to you. But do eventually get things sorted.
My issues were resolved agreeably.

Promised out new van would arrive in October 2022 - actually arrived in February 2023 with scratches, dents and engine management lights on. Vanzone are not at all interested in resolving the issue and tell us it is our problem to sort out with the manufacturer - lesson learnt buy direct with the manufacturer not through vanzone

Just taken delivery of a new Citroen Relay from Vanzone and have been generally pleased with the process
We did have a small hiccup along the way but to be fair it was dealt with professionally and promptly which is all anybody can ask for

If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggeration. Straightforward. Helpful. Professional. Knowledgeable. Happy people.
I took delivery of my van today. Thank you all at VANZONE.
Absolutely Fabulous.

My company has ordered a Vauxhall Movano we were asked to pay the full amount by the end of November so that the vehicle could be delivered 1st week in December. We paid for the vehicle and are still waiting, with poor communication back from Van Zone .

First class service. Simon was excellent as was everyone I dealt with . Van delivered within 2 weeks.

Easy to deal with and good communication from Vanzone.

Supplied the van when other dealers could not provide stock.

Highly recommended

Good company & price although the van was delayed we were kept well informed

We have recently purchased 5no new vehicles at different times as our business has grown. On each occasion the process was painless, and the delivery of vehicles arrived as programmed.
Both Sales & Admin teams were easy to work with making the process easy. Well Done!

Vanzone were excellent to deal with the van was delivered exactly on time to the door excellent service

They know what they do
Good service easy communication
Plus better price and jobs done,

Very efficient service. Van was sourced within a couple of weeks and delivered when promise.

I called Vanzone on the 3rd of October & explained that I had been messed around by Nissan for 17 months on two Primastars that I had ordered. Simon assured me there was a Renault version in the country & that I would take delivery in a maximum of four weeks. I explained that I wasn’t prepared to get into the same situation, as with Nissan, with another company to which he understood. I ordered the vehicle the next day by e-mail saying I would only order on the basis of taking delivery in no more than four weeks. I received a call on the 17th of October saying my van was due at the end of the following week. I explained that I would be in Tenerife & to deal with a lad in our office. Whilst away I received an e-mail saying the said person had asked for an update but wasn’t on their system to discuss the van situation & also my van was due to port on the 3rd of November. Cutting a long story short they claim that they think Renault had sent the van that was, allegedly, in the country to another dealer but who knows the truth. I was then advised a van was due to dock on the 30th November but I probably not see it until the new year. I said this wasn’t good enough & cancelled by e-mail on the 17th November & asked for my deposit to be returned. I received another call from a Jay on the 22nd asking if I’d take anything else. After confirming they had nothing else that suited my needs he said it would be then passed to a director to authorise the refund. I’ve received no refund. I’ve tried calling & left a message for Jay to call me or I would start legal action & heard nothing. It now looks like our solicitors we be in touch with this company next. If Vanzone had just refunded my deposit I would have had no issues with the fact they couldn’t supply my van but as they are so loathe to return monies owed I can only say avoid this company like the plague!

I’m very pleased to say this issue has now been sorted. Received a call from a director of the company the next day who was very apologetic & promised a refund. Now received.