Vaonis Reviews 

They responded very promptly to my request for help. I was very satisfied with the experience.

The Vespera Pro had a fault and had to be returned to France. The customer support was first class. The telescope was returned very quickly and working perfectly. It's a great device. Thanks to Agnès and her colleagues. I highly recommend Vaonis.

As always the service from Vaonis has been excellent . First time in two years I’ve had a technical fault with the Vespera . Submitted a ticket describing the fault. Within days the telescope was on its way back to France . A week later the repaired scope was in transit back to me. At each stage I was notified of progress .1 email labels sent. 2 email telescope received 3rd email repaired and in transit back to UK. The technical support from their Facebook pages “ My singularity “ is also exemplary. They actual join in and comment daily on user posts and images. Special mention for Celine and Agnes . Always there to help over the years I’ve enjoyed my Vaonis products.

Vaonis informed me that I hadn't used my Stellina Astrocamera in 3 years and that my Stellina account would be deactivated. I emailed Stellina for help with the issue and a phone call was set up 2 days later. Agnes Dailly emailed and called me and was very helpful, knowledgable and patient with me and the issue was handled. EXCELLENT customer service!

Terrible customer service. Tried to use chat and they just sent me a couple of videos that had nothing to do with my issue then completely disappeared from chat while I was still asking questions. This product is advertised as beginner friendly but really no help with what the files mean and how to use them, and again , no help from customer service. I definitely would not recommend this company to buy a smart telescope from. If your customer service was actually helpful I’d consider recommending it

I stand behind their products and customer experience. After over year of owning my Vespera Classic, I have enjoyed my nights immensely. I also own the Vespera Pro. These scopes never cease to amaze. Ready to go out of the box is what amazes me. I’m a visual person, so I share with people on the spot (star parties).

The customer service has been very good to me. Questions are answered promptly and professionally. You push the envelope of excellence, and are the hallmark for Vaonis.

I want to complement you folks for making my experience wonderful. Thank you!🔭

The Vespera Pro that I recently purchased developed a fault within days of its arrival that rendered it unusable. I was very disappointed - to say the least. However, it's important to remember that these are complex, "smart", electronic, instruments and, as an engineer, I am aware that issues are more likely when new. What was important was Vaonis's response - and it has been excellent!! They arranged shipment to France and rectified the problem within days!! No drama or excuses - just the problem fixed quickly! Excellent!

Like the product. A bit of a pain to get it as there were additional duties (~$280.00) to be paid COD upon receipt. But product works well.

This telescope is the best I own. I have over the years made (including grinding a 14” mirror) 6 telescopes. I prefer the Vespera Pro over the ones I made for deep space work!!

Recently my Vaonis Stellina telescope stopped working and I submitted a request for support. Vaonis was very good about responding by the next morning, which is to be expected due to the difference in time. After a few email exchanges, Vaonis had me send the Stellina back to France to be serviced. I'm happy to report that not only is the scope working reliably now, it's actually performing better than it did before. The entire process took several weeks, but the majority of that time was due to shipping. When I purchased the Stellina I had concerns about after-sales support, but from my experience Vaonis' support is excellent. Thank you, Vaonis!

My Vespera Classic telescope had a problem where it did not put out a WiFi signal and would shut down by itself. After I wrote the Vaonis support team, they asked for a video of the problem and then requested I send it back to them in France. Within two weeks of my shipping it from Oregon, Vanois found the problem, fixed it, and shipped it back to me. Everything works fine after getting it back.

Shipping price and import taxes and duties were way too expensive. If you would do correctly at export, all these fees could be minimized.
For sure next time I will order from another location.
Apart of this, your products are excellent!
Hervé Delétraz

I have owned a Stellina for 3 years in November. Twice during the warranty period it had to be returned to France for a repair. Both times there was absolutely no hassell or hesitation on Vaonis' part. I live in Texas USA and Vaonis paid the shipping both ways, both times. The issues were resolved and I had the instrument back in about 3 or 4 weeks.

When I purchased Stellina, they promised a number of future upgrades to software; solar viewing, a mosaic mode, Plan My Night, and now the use of mosaic in Plan My Night and the ability to stack images on a projects over multiple nights. Everything they promised has over time become a reality.

I have had to contact customer service and ask for help a few times over 3 years. I have received a response within a day or two each time and my issue was resolved.

In addition, Vaonis continues to improve software and add new features to my 3 year old, discontinued scope. Stellina does so much more than it did when I first got it. I was so happy in the beginning just to be able to see deep sky objects in my suburban, 7 Bortle sky, backyard.

I was originally not sure what I was getting into buying an expensive new product whose software was still being developed from a young international company. Over my 3 year experience with Vaonis, I have not ever been disappointed with the product, the warranty, or the service I have received.

I am a very satisfied customer.

Vaonis customer service is responsive and they took care of an issue with my telescope in a meticulous fashion.

FAST shipping! This smart telescope is so easy to use! I love it!

Finally customer device has given me instructions for turning on my scope!

Reactivity, friendliness and efficiency

Excellent remote support, quick responces to questions. Great service for product repairs

I was pleased that this company offers GOOD support to users of its devices. I FOUND the component which had been lost - a small screw which was lucky as the replacement would have incurred a STANDARD UPS carriage cost of EUR39!

They answered other queries I had on the same ticket and were very helpful