Vape.co.uk Reviews 

753
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting staff helpfulness and quick responses. Many appreciate the speedy, often next-day delivery, and efficient ordering. Consumers also commend the quality of products and wide range available, making them a preferred choice. However, some customers occasionally encountered issues with delivery, such as parcels not arriving or being misdelivered by carriers. A few also noted receiving incorrect or faulty products. Despite these instances, reviewers frequently highlight that the company's customer service promptly resolved these problems, often by resending orders or replacing items, reinforcing trust.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as fantastic, amazing, and... See more

Order

Customers had positive experiences with order, consistently reporting satisfaction with their purchases and... See more

Product

People report positive experiences with products, consistently expressing satisfaction with their purchases... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more

Rated 5 out of 5 stars

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more

Rated 5 out of 5 stars

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more

Rated 5 out of 5 stars

Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!


Contact info

4.9

Excellent

TrustScore 5 out of 5

753 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(753)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had originally given a very bad 1…

I had originally given a very bad 1 star review.
Based on a bad experience of waiting 5 days for a 'next day delivery'
However I now give them 5 stars as they handled this situation incredibly well and went way beyond my expectations.
Excellent customer service, they really care about their customers experience.
Thankyou for caring and going above and beyond 🌟 🌟 🌟 🌟 🌟

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company, quality products and service.

Fantastic company, actual free next day delivery that arrives the next day. Helpful, friendly, knowledgeable and polite professionals. A chat service on the site that connects you to a member of the aforementioned team rather than a bot. A huge selection of quality products at very competitive prices. I really rate this company as had nothing but positive experiences. If you want speedy service and excellent communication Vape.co.uk are head and shoulders above any other online vape related organisation I've dealt with.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

I made a mistake when i ordered so when the item arrived and i realised what i had done i contacted vape with an email they replied within the hour and told me not a problem return the item and they would swap it for the correct item. brilliant

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience overall

Excellent experience overall. The app is fluid & simple. Wide range of products. Received within the delivery time provided. Extremely competitive pricing. Will buy from this company again.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy purchase

Ordered from here yesterday and was not disappointed! Got 3 for 9.99 on nicotine pouches, and with next day delivery it came to £13.98!
Was a little skeptical as I am with any new thing but I will be ordering here again, hopefully the pouches are good.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

This company really are the best.

This company really are the best.
Amazing delivery. Orders late on Saturday and was still here first thing Monday.
Fab prices, range and outstanding customer service. I never order from anywhere else now.

April 11, 2026
Unprompted review

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