This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more
Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more
Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more
Company details
Information provided by various external sources
Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!
Contact info
Firdale Tews End Lane, NN127NQ, Paulerspury, United Kingdom
- helpers@vape.co.uk
- vape.co.uk
4.9
Excellent
753 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service
Quick service, friendly responses when I have contacted them with a query, great prices and fast delivery!
excellent all round.
April 8, 2026
Unprompted review
Great company.
Always such a straightforward process. Customer service is also so helpful.
Great special offers and deals to keep an eye on.
Delivery service is fantastic. So quick and efficient.
Great company.
March 25, 2026
Really fast delivery.
Really fast delivery and excellent customer service. I was a bit unsure, considering this was my first time ordering from this company, especially on Easter Monday, but the service was top-notch, and the vapes I ordered look legit too.
April 7, 2026
Unprompted review
Fantastic customer service from Emma
Fantastic customer service from Emma. Would highly recommend these guys.
April 7, 2026
Unprompted review
Super easy ordering
Super easy ordering, great choice available,and prompt delivery. What's not to love?
March 25, 2026
Very easy to communicate
Very easy to communicate, very helpful, good quality goods and extra fast delivery, even over Easter 🐣
April 5, 2026
Unprompted review
The customer service I have received…
The customer service I have received has been fantastic. I have only been a customer for a few weeks but as a result of the service I have been given, I will be a customer for a long time. Recommended this company to my friends
April 4, 2026
Unprompted review
Easy to order and fast delivery will…
Easy to order and fast delivery will continue to use 👍
March 25, 2026
Great website
Great website, unbelievable prices and customer service. Highly recommend
March 31, 2026
Unprompted review
Fast delivery
Fast delivery, great customer service/support. So far so good, I’m new to CBD vaping. Haven’t gave 5 stars yet, as just had it a day.
March 31, 2026
Unprompted review
Always super efficient and helpful
March 31, 2026
Unprompted review
Long time customer
I’ve been shopping with Vape.co.uk for some time now.
Always great deals, fast postage and excellent customer service.
10/10
March 30, 2026
Unprompted review
Faultless service
Faultless service, and excellent prices. Quite often there are very good offers on the website.
Customer service response tome is also really quick; 11 minutes to respond to my email.
The orders are processed very fast too.
Highly recommended
March 23, 2026
Unprompted review
Vape
Amazing service, replied to my email queries in minutes, free 24hr tracked is great
Cant believe the bad reviews for the free chocolate, such miserable people 😅
March 18, 2026
Unprompted review
Best in the business
I've purchased various items from the lovely guys at vape.co.uk quite a few times now and all of my transactions have been nothing short of perfect. They have a fabulous range of quality products always competitively priced and amazing customer service. They are super quick processing orders and parcels couldn't arrive faster if they'd been helicoptered in 😬 if you have a question they have a non-bot operated chat service and an actual human being will respond within seconds. Thank you, thank you, thank you.
March 10, 2026
Unprompted review
Totally recommend them
Totally recommend them, selection is great, prices very competitive, delivery is always fast. Customer service is the best i have experienced fast response and fast to rectify any issues. A pleasure to be a customer.
March 10, 2026
Unprompted review
Once again I can’t fault the company
Once again I can’t fault the company, great choice, easy to use app and fast delivery.
February 22, 2026
Always great service
Always great service, speedy delivery and someone available if you need to chat. And special thanks to Liam. Top man!!
March 5, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.