I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
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Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.5
Excellent
297 reviews
Replied to 86% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service, received order with 3 vapes missing. Contacted them to advise. 1st Email reply asked for order number again, did that, then 2nd e mail sent me a copy of original shipment to tell me its on its way, advises received that but missing vapes, then after 3 days was asked for packaging, advised didnt have it as recycled, then received yet another mail to ask if I was ordering again as they would send 1 vape with it, Even though i'm missing 3!! Have no idea if i'll ever see the missing vapes, wouldnt use them again. Very poor customer service
October 5, 2023
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Reply from Vape 360 Uk
We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.
Good prices and easy to use website
Good prices and easy to use website
September 27, 2023
Unprompted review
Reply from Vape 360 Uk
We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.
100% Satisfaction
Very good service. Substantial variety of products. Prices are also very competitive. No hesitation to recommend anyone.
October 5, 2023
Unprompted review
Reply from Vape 360 Uk
We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.
I had a fantastic experience shopping
I had a fantastic experience shopping, the website is user-friendly, making it easy to browse their extensive range of vaping products. The ordering process was smooth, and my items arrived promptly. The quality of the products met my expectations, and their customer service was responsive and helpful when I had a query. I’ll be returning customer for sure. 🙌
September 20, 2023
Unprompted review
Reply from Vape 360 Uk
We're absolutely delighted to hear about your positive experience! Thank you for choosing Vape 360 and for taking the time to share this review. Your satisfaction is our greatest reward.
great company quick delivery great…
great company quick delivery great prices. Been using for many years
September 25, 2023
Unprompted review
Reply from Vape 360 Uk
Thank you so much for your kind words! We're delighted to hear you enjoyed our service. Keep vaping and stay awesome!
Company with integrity
Their wide selection of vape products, friendly staff, and speedy delivery have made my vaping experience truly exceptional. I can't recommend them enough! 😄🌬️💨
September 27, 2023
Unprompted review
Reply from Vape 360 Uk
"We're thrilled to hear you had a great experience! Looking forward to serving you again. 😊"
Excellent service
Excellent service, great delivery, fantastic vapes wouldn't use anybody else online
September 19, 2023
Unprompted review
Reply from Vape 360 Uk
Cheers to your kind words! We're eagerly waiting for your next visit. Vape on!
Prompt despatch and delivery as usual.
September 26, 2023
Unprompted review
Reply from Vape 360 Uk
Your positivity is contagious! We're excited for our next chance to serve you. See you soon!
A great company I use a lot
A great company I use a lot, I get the caramel tobacco in bulk and it’s cheaper and fast service too.
September 4, 2023
Unprompted review
Reply from Vape 360 Uk
Thanks for the stellar review! We appreciate you choosing Vape 360. Hope to catch you again soon.
Vape 360 are a reputable company with…
Vape 360 are a reputable company with good quality products who deliver on time
September 20, 2023
Unprompted review
Reply from Vape 360 Uk
Your feedback means the world to us. Can't wait to welcome you back! Stay cloud-chasing!
Bars half the price of the supermarket
Bars half the price of the supermarket. Well recommended.
September 26, 2023
Unprompted review
Reply from Vape 360 Uk
Thank you for your feedback! We're glad to hear you had a positive experience with us.
Brilliant product excellent price
Where do you start, amazing company, good affordable quality product. The best thing is aswell you ring up and you speak to a human no press this that or the other and that is such a rare thing nowadays. And if you do encounter a problem they sort it immediately and I really mean immediately, cannot fault them in any way at all, we'll done mcr, keep up the excellent work as you have for me the last 4 years.
September 21, 2023
Unprompted review
Reply from Vape 360 Uk
Your kind words are much appreciated. Thank you for choosing Vape 360.
Loads of variations to choose from
Loads of variations to choose from, good prices.. delivery took much longer than expected but I think that's down to Royal Mail..
September 16, 2023
Unprompted review
Reply from Vape 360 Uk
So glad to have you as a customer! Thanks for the shout-out. Until next time, happy vaping!
Best vape shop around.
Best choice of vapes and super quick delivery...use them every time.
September 15, 2023
Unprompted review
Reply from Vape 360 Uk
Thanks for the love! Your feedback brightened our day. Hope to see you soon!
Did not get my order..
Waited over a month… Did not get my order… no customerservice. Just telling me to contakt The postservice.
Edit: Getting a lot of mails from you now and they’re all just very confusing…
September 12, 2023
Reply from Vape 360 Uk
Hi Catharina,
We sincerely apologize for the frustration. Our records indicate that the order was delivered as per tracking. Sometimes there can be discrepancies with postal services. We're here to help, please reach out to us directly at email/contact so we can assist in resolving this matter.
Regards,
Team Vape 360
Great business providing the best vapes…
Great business providing the best vapes and really tasty high quality juice. I love the Nicotine salts jucies. I'll now be a regular customer. 10/10
August 31, 2023
Unprompted review
Reply from Vape 360 Uk
Your feedback is valuable to us. Thanks for sharing your experience.
Quick delivery however the vapes a…
Quick delivery however the vapes a purchased (crystal pro) tasted like chemicals after the first few puffs and had to be grown away
August 14, 2023
Unprompted review
Friendly staff and efficient customer…
Friendly staff and efficient customer service
August 23, 2023
Unprompted review
Very good customer service
Very good customer service. Never had any issues with any product.
August 16, 2023
Unprompted review
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