Vape 360 Uk Reviews 297

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and often free delivery service, highlighting the speed and efficiency of receiving their orders. Many people appreciate the competitive pricing and the loyalty points system, which allows them to save money on future purchases. Reviewers also frequently commend the wide selection of products and the overall quality of the items received. However, some customers also noted issues with delivery, including missing or delayed orders, and in some cases, incorrect or damaged items. A few people mentioned receiving unboxed products or having to pay extra for postage. There were also isolated reports of receiving products whose authenticity was questioned or flavors that tasted different from expected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, highlighting a great choice of vapes, excellent prices,... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as quick, simple, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service, prompt... See more

Price

Customers had positive experiences with price. Many reviewers praise the great and competitive prices, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more

Company replied

Rated 5 out of 5 stars

Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more

Company replied

Rated 5 out of 5 stars

Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing service!

I HAD problem with an order - it was rectivied with a quick phone call - great service

March 8, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good customer service

March 6, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service

Ordered a £70 order and was delivered to the wrong address and went missing and never received a replacement or credit just got told they will lose out and then totally ignored now and still out of pocket never again will I shop with them

February 17, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

Amazing service.

Delivered fast, original product, amazing service.

February 27, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Next day delivered excellent

I am very happy with my purchase, I ordered some vape pod’s on Wednesday and they were delivered the very next day.
Very happy indeed

February 22, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 1 out of 5 stars

Absolutely shocking customer service!

Absolutely shocking customer service!! Always used and previously had no issues at all however now have an issue with a non disposal vape customers service do not want to know! Email replies appalling, passing blame to manufacturer and told to contact them but then advised that I won't receive much help even if I contact the manufacturer!!!! Will not be using these ever again so disappointing

February 14, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

EXCELLENT

To say it’s a little family run business I wouldn’t go anywhere else! Also very helpful online and on the phone to say dpd lost my parcel and I had no luck with them for 4 days the senders are extremely excellent and helped me fix it right away so thank you!

February 1, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 1 out of 5 stars

No refund

They don't offer a refund.

July 24, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 1 out of 5 stars

This business does not anything about vapes

This business does not know anything about vapes or vape tanks and the person i spoke to struggles with english.

I questioned about the uwell valyrian 2 pro tank, on the description they have copied over from the uwell original website that the tank can hold upto 8ml liquid.

I already have one but i recently brought the 8ml glass and found that they dont fit the uk valyrian 2 pros.

I called and asked you have this description that it holds up 8ml liquid is it guaranteed. This person kept saying we do 2ml tanks and its best you use 2ml and funny thing is he kept repeating the same thing with "you know" at the end of his sentence.

Does not know anything about vapes or tanks i really dont understand how these guys run some of these vape shops when they have no knowledge and they are fobbing people of by giving the wrong descriptions

January 23, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 1 out of 5 stars

They messed up my order and when I…

They messed up my order and when I tried to return the incorrect item I was told to keep them as an apology and when I placed my next order they would include the missed vapes. I placed another order, no extra vapes arrived so I emailed the company and have been fobbed of over and over again even though I have all the proof. I won't be using this company again shocking customer service

January 19, 2024
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

Return customer highly recommend

I have ordered in bulk twice now and I am over the moon with the products I received. They offer great prices and fast delivery and better yet is the choice of brand and flavours. I like sweet tasting disposable vapes so I’m working my way through the site to find my favourites. Have recommended friends who are also happy with the quality of the products and will continue to rave about vape360 and the rewards system is fantastic too just an added bonus to an already seemless experience. Keep
It up guys

December 29, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Always good prices. Been a customer for a long time excellent service

November 30, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

speedy delivery with excellent customer…

speedy delivery with excellent customer service, I am strongly suggest vape 360 to all my friend

November 21, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Dragbar is good. Service is excellent

Dragbar is good - Twin Pack at low price.
Good services
Fast Delivery

November 21, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 1 out of 5 stars

Horrible costumer service

First time I ordered 10 out of the 15 vapes were missing. It took multiple emails and a week to get the missing vapes sent. Second time I ordered half my order was wrong. When I contacted them they said the flavour I ordered was out of stock, so like basically enjoy this flavour. I told them I don’t like this flavour, and the answer was you got them really cheap, like at a really discounted price and if you wanted to send them back, shipping would cost more than the actual vapes so what do you want to do. I told them I don’t like this flavour and I won’t be using it so I want a refund. The answer was: this is not the outcome we were hoping for. And created a label to send them back with Royal mail 48. This was almost 3 weeks ago. Didn’t hear from them since. Will never use them again.

November 1, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Had a few questions regarding the rewards system, my emails were responded to straight away answering all my questions. When I received an order with a small item missing this was sent straight out to me with my next order. Reliable, trustworthy company and the customer service is excellent. Also great products and good value. Only recently started using this company but know that they will always have my future business as everything is so easy and hassle free with them which is somewhat of a rarity nowadays with companies. Keep up the good work 👍

November 10, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

vape selection is amazing

vape selection is amazing. delivery was overly quick backed with absolutely awesome customer service to help choosing awesome flavors.

November 9, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Vape360 has the best value around!

It was getting very expensive for me buying vapes in convenience stores for 5 or 6 pound a piece and i thought from now why not just buy in bulk and save at least £100.00 every month?

So that is what I did.

After searching online through so many vape stores I came across Vape360 and they had the best customer reviews and their business model was the easiest for me to use in terms of what I wanted.

I came across a ten pack of cola Lost Mary vapes for a reasonable price and i could not refuse, so i bought two just to last me a good while.

I would highly recommend Vape360 as they offer the best deals and the best value for money, easy communication and the best prices around.

I will definitely put through another order soon!

October 12, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

Absolutely amazing service from these…

Absolutely amazing service from these guys … order is always on time and there is always someone available to answer any question I definitely recommend and worth 5 ⭐️⭐️⭐️⭐️⭐️

October 11, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Rated 5 out of 5 stars

I love to buy my vapes from Vape 360…

I love to buy my vapes from Vape 360 Uk.
They provide the best service, quick delivery and professional customer service.
Thanks,
Esperanza

October 7, 2023
Unprompted review
Vape 360 Uk logo

Reply from Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look