While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,... See more

Company replied

Rated 2 out of 5 stars

Ordered Friday before 4pm. Didn't receive order till following Tuesday. Only 50% of order received, missing two shortfalls, coils, and nic. Still not received two weeks later. No messages fr... See more

Rated 5 out of 5 stars

One of the largest/best selection of e-liquids I've seen. Reasonably priced (and fast) shipping to the Netherlands. For anyone wondering, with the new regulations in our country, you can still ord... See more

Rated 1 out of 5 stars

Shame on you Vape Cloud Uk i'm getting bombarded with emails pretending to show your concerns about Covid-19 when only it is really a sales email preying on people's fears and making a profit out of i... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Buy the best vape juice online. Premium E-Juice and E-Liquid online delivered directly to your front door. Free next day delivery on orders over £20!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Late delivery. Wrong and missing items.

1. Late delivery - called twice to ask with no reply back

2. Missing items - 2 bottles missing

3. Wrong glass in delivery - different to what was ordered

November 7, 2020
Vape Cloud UK logo

Reply from Vape Cloud UK

Hi Tejas

We are really sorry some of your order was missing. We did rectify this by getting the rest of order out to you.

We sincerely apologies for this error.

Rated 5 out of 5 stars

Would shop again

Cons: mix up with my order, not the easiest to get in touch with (that could have been my fault, as I’m not the best with online comms)

Pros: very helpful with fixing the problem, very quick replies, quick shipping, very good packaging

Would recommend
Would shop again

October 19, 2020
Rated 5 out of 5 stars

Fantastic service

Fantastic service, kept me up to date and quick delivery. Good communications and great customer services. Excellent products and high quality

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Still works abroad

Worked like a charm. Only bad thing is that the track and trace messed a bit up, when being handed over to danish postservice, but still a perfect shopping experience

July 26, 2020
Unprompted review
Rated 1 out of 5 stars

Order not received yet.

How can I write a review if I've not received my order. Poor service.

July 24, 2020
Unprompted review
Vape Cloud UK logo

Reply from Vape Cloud UK

Hi Martin

After investigating your missing order we found that it had been delivered on time, however the package moved by someone in the house after delivery.

Goods were fully received.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look