5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
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I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
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Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
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Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
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Great service great price
Not sure why I didn’t find them before but will now use them every time
August 28, 2026
Reply from Vape Club
Hi there Chad,
All of us here at Vape Club would like to thank you for this review and for being such a great customer.
If you need anything in the future please let us know and we will be happy to help!
Many thanks,
Stephen John
Fast delivery variety of flavours and…
Fast delivery variety of flavours and the prices are good to will be a regular customer. The only slight downside was one of the boxes was damaged but the vape it's self was fine so not a big deal.
August 28, 2026
Reply from Vape Club
Hi there Marie,
Thank you for leaving such a wonderful review on our page.
This is exactly what we are trying to achieve to prove we can give the best experience possible.
We hope to see you again soon!
Kindest regards
Stephen John
Highly recommend using this company
Highly recommend using this company. I’ve used them for years now and always have next day delivery. The items are of good quality and shipped very quickly.
August 28, 2026
Reply from Vape Club
Hi there Darren,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Stephen John
Fast delivery 🚚
August 28, 2026
Reply from Vape Club
Hi there Jim,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Stephen John
Brilliant service
Brilliant service! Products always arrive on time, and the customer service is excellent. The team is very helpful and always happy to assist. Highly recommended!
August 28, 2026
Reply from Vape Club
Hey Liz,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Stephen John
Speedy Delivery
Very quick delivery, I ordered around an hour before the cut off point and received my order the following day.
August 28, 2026
Reply from Vape Club
Hi Paul,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Stephen John
Great company,great service and order…
Great company,great service and order fulfilled properly everytime i order at least once a month.
I had to contact customer service today as royal mail messed up and sent it back to them! I emailed and a lovely lady called sarah sorted it in a few emails. The best cuatomer service i have experianced ina long time.
If you need anything vaping related this is the place to go.
Much love guys
September 2, 2026
Unprompted review
Reply from Vape Club
Hey ,
Thank you so much for your lovely comments!
It is so nice to hear from happy customers, and we really appreciate you taking the time to leave a review on our TrustPilot page. I have forwarded your feedback on to Sarah who is thrilled she could be of service.
We look forward to your next order!
Kind regards,
Stephen John
Very fast and efficient
This service is great. Plenty of choice in many flavours
Fast and efficient delivery
I would highly recommend
Easy to order
Reward for continued support.
June 30, 2026
Reply from Vape Club
Hey ,
We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!
Please do let us know if there is any way we can further assist - we're always happy to help.
Kind regards,
Stephen John,
Ordered from these guys for a few years…
Ordered from these guys for a few years now and the service and customer experience is always excellent! Great prices, items and choices available. Shipping is great and fast! The one time my items didn’t arrive which was Royal Mails fault, they were so quick to fix the issue and replace the items via DPD. Highly recommend!!!
September 2, 2026
Unprompted review
Reply from Vape Club
Hi there Daniel,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Stephen John
The service is always easy to access
The service is always easy to access, order and deliver, excellent and professional service.
Thank you
August 27, 2026
Reply from Vape Club
Hi Jenny,
Thank you very much for leaving a review for us.
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
My favourite online vape shop.
I’ve been using Vape Club for yearn. They offer great service, fast delivery, and a huge selection. Easy to order and everything arrived perfectly packaged.
June 4, 2026
Reply from Vape Club
Hi James,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Everything was delivered on time and…
Everything was delivered on time and the product was as described.....just perfect 👌
August 26, 2026
Reply from Vape Club
Hi Francis,
Thank you very much for leaving us a review.
We know how important it is to get what you need when you need it, so we try to make sure we get our orders out to you in good time.
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
Reply from Vape Club
Hi Jo,
Thank you so much for leaving us a review.
We appreciate your kind words and shall strive to continue to prove our
5 star service.
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
Delivery was quick on my order
Delivery was quick on my order , will definitely buy from this company again .
August 9, 2026
Reply from Vape Club
Hi Sally,
Thank you for taking the time to leave us a review.
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Joseph
Reply from Vape Club
Hi Amanada,
Thank you very much for leaving us a review.
We appreciate your kind words & are thrilled you were happy with the service you have received. We look forward to you visiting again in the future!
All the best,
Joseph
Brilliant quick service
Brilliant quick service
From website choices to instant dispatched and received promptly. Will use again and recommend
August 27, 2026
Reply from Vape Club
Hi Martine,
Thank you so much for leaving us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Great customer service
Items missing, sorted straight away and sent out, great service
September 1, 2026
Unprompted review
Reply from Vape Club
Hi Carrie,
Thank you very much for leaving a review for us.
I'm thrilled we could get this matter resolved swiftly and to your liking! We're vapers ourselves and can understand how frustrating it is when something like this happens - happy vaping!
If you have any further queries please do get in touch - we're here to help.
Many thanks,
Joseph
Reply from Vape Club
Hi Whitney,
Thank you for taking the time to leave us a review.
We here at VapeClub always aim to offer the best customer experience when shopping online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
Always great service staff super polite
June 23, 2026
Reply from Vape Club
Hi Teresa,
Thank you so much for leaving us a review!
We're thrilled to hear that you were happy with the service you have received and we look forward to you visiting again in the future!
If you ever require any further assistance please do get in touch.
All the best,
Joseph
Reply from Vape Club
Hi Majid,
Thank you for taking the time to leave a review for us.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
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