Vapedirectstore Reviews 292

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often highlighting that orders arrive quickly and are well-packaged. Many people are impressed with the quality of the products, finding them to be excellent and long-lasting. The staff is frequently commended for their helpfulness, friendliness, and excellent customer service, with many appreciating the prompt responses to queries and personalized recommendations. However, some customers have expressed dissatisfaction with the delivery process, specifically mentioning issues with packages being left in insecure locations by the delivery carrier. A few other people also felt that their orders were delayed or not received, leading to some frustration.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers consistently praise the fast and quick... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the great quality of vape... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Many... See more

Order

People report ambiguous experiences with order. Many consumers praise the fast and correct delivery, with... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with vape direct. Only thing is they use dpd for deliveries and dpd just leave my order thrown at the gate. All they have to do is either ring my phone or the buzzer at the gate an... See more

Rated 5 out of 5 stars

Absolutely reliable and fast service. I ordered my fav vape (what I found during my last trip to the UK) and it is unavailable in my country. They delivered it so fast and in an excellent and profe... See more

Rated 5 out of 5 stars

The products are phenomenal and the company is even better! When I made my first order several months ago they included some free gifts! Recently, I missed the allotted time to pick up a delivered pac... See more

Rated 5 out of 5 stars

I recently had an outstanding experience with Vape Direct! The quality of their vapes is excellent, and shipping to the UK was seamless. I was kept informed throughout the entire process, and my order... See more


Company details

  1. Vaporizer Store

Written by the company

At Vape Direct Store we offer world leading vape brands at exceptional value. We are stockist of Elf Bar, Lost Mary, IVG and NEAFS Irelands first Heated Tobacco Alternative. Our aim is to offer adult smokers alternatives the help them reduce their harm exposure and save money. Our ambition is to deliver a world class customer experience through every step of your journey with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

292 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast and efficient

Great company order was shipped and received within two days. Website very easy to find what I needed. Would highly recommend

January 9, 2024
Rated 5 out of 5 stars

Excellent service from Vape Direct

Excellent service from Vape Direct. Good value for money, free shipping on orders over €30, look after their regular customers with money off vouchers at Christmas, packaging is lovely, quick delivery.... there is nothing bad to say about this company, don't hesitate to order from them

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Always looked after

Always looked after, fast reply’s and happy too help , fast delivery and so cheap , a genuine review would give them 6 stars if I could

January 4, 2024
Rated 5 out of 5 stars

Excellent service

Great offers, quick delivery and a personal note with some freebies included ! Will be recommending to everyone, thanks guys :)

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, personal touches like extra vapes for free, if anything was ever wrong with an order or an order went missing it would be rectified immediately, great company

December 13, 2023
Rated 5 out of 5 stars

Won’t shop anywhere else

I heard about Vape Direct through a friend who orders regularly, and I have to say the service is absolutely fantastic. The value for money is incredible I save so much money ordering from them. I stopped going to my regular place and started buying from here instead. You really can’t beat the value compared to other places. Customer service is amazing, Matt is so helpful and friendly. Delivery is with DPD I’ve found it to always be very fast. They often throw in a few testers as well!! Ease of ordering is great. Can’t recommend these guys enough 🙏🙏

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Love it

Vapes I got had such good flavour and super adorable, will defo be ordering from them again 100% recommend, also got 4 free vapes to try out it was such a nice surprise 😃

December 4, 2023
Rated 5 out of 5 stars

Easy to use ordering

Easy to use ordering. Fast delivery. Great product.
I couldn't ask for better service.
Well done everyone at vape direct. 👏
Will definitely be ordering again.
Thanks everyone

December 4, 2023

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