From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... See more
Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... See more
Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... See more
Company details
Written by the company
Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- hello@vapeelevate.co.uk
- vapeelevate.co.uk
4.4
Excellent
683 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price online and very good service.
The most competitive price online, good communication and quick delivery considering that I ordered during the Christmas break and we have the ongoing postal strikes.
The vape is very good and a bit of a bargain considering the build quality. Can't really see any reason to buy the updated model to be honest.
December 30, 2022
Reply from Vape Elevate
Thank you Mr Wood! We're pleased we were able to get this delivered to you quickly, despite the ongoing postal strikes :)
The Vape Elevate Team
Amazing company
Amazing company, ordered yesterday ,arrived first thing this morning.Also the cheapest I could find.highly recommend.
January 10, 2023
Unprompted review
Reply from Vape Elevate
Thank you for the great review and for shopping with us, Mike!
The Vape Elevate Team
Great product great service prompt…
Great product great service prompt delivery. All good
December 25, 2022
Reply from Vape Elevate
Thank you for shopping with us, Colin!
The Vape Elevate Team
I ordered a Herbva a while back and the…
I ordered a Herbva a while back and the button (Internal chip button) broke off after only a few weeks. They have sent me a replacement after it came back in stock. Very happy.
December 26, 2022
Reply from Vape Elevate
Thanks for your patience with this, Fiona!
The Vape Elevate Team
Good products and prices -- and…
Good products and prices -- and excellent customer service from Cara. Thank you and your company!
December 28, 2022
Unprompted review
Reply from Vape Elevate
Thank you for your kind words and for shopping with us Jay!
The Vape Elevate Team
I absolutely love my Mighty and my only…
I absolutely love my Mighty and my only wish is I had it sooner! I have tried various things but by far this is my forever go to! Excellent customer service! I would 100% recommend it!
December 19, 2022
Unprompted review
Reply from Vape Elevate
Thank you Teresa! We're really pleased to hear that you're enjoying your Mighty. Feel free to get in touch with the team if you require any assistance :)
The Vape Elevate Team
Reply from Vape Elevate
Thank you for shopping with us, Anthony!
The Vape Elevate Team
Prompt and reasonably priced.
December 11, 2022
Reply from Vape Elevate
Thank you Mark!
The Vape Elevate Team
Item didn’t arrive I emailed but but…
Item didn’t arrive I emailed but but didn’t get a response
December 10, 2022
Reply from Vape Elevate
Hi Stephen
Firstly, apologies for the delay in getting back to your email. We aim to respond to all emails within 24 hours from Mon-Fri, but during busy periods this can take slightly longer.
Also, apologies for the delay you experienced with receiving your Herbstick. Royal Mail strikes coupled with the Black Friday rush resulted in many orders taking longer to arrive. I can see that your order has now arrived, so please do get in touch with us at hello@vapeelevate.co.uk if you have any further queries.
Thanks for your patience, and for shopping with us.
The Vape Elevate Team
Customer service was good
Whilst I had to return the product, I had good customer support for the vape I purchased, that I can recommend. I had positive responses and my purchase refunded.
November 21, 2022
Reply from Vape Elevate
Hi Rebecca
I'm sorry to hear that you're having issues with your Pax 2. We're happy to help and certainly accept this back for inspection if you believe this to be faulty. Please get in touch with us at hello@vapeelevate.co.uk
I apologise that your delivery took 4 working days to arrive, which was longer than the 1-2 working days stated at checkout. Black Friday demand, plus Royal Mail strikes put increased pressure on the postal network so they struggled to get deliveries to customers on time.
The Vape Elevate Team
I have owned a Mighty for over 6 years…
I have owned a Mighty for over 6 years and it's still going albeit a bit worse for wear.I needed a new one.
This was the cheapest.
December 2, 2022
Reply from Vape Elevate
Thank you for shopping with us! :)
The Vape Elevate Team
Prompt delivery excellent product with…
Prompt delivery excellent product with great customer service.
November 28, 2022
Reply from Vape Elevate
Thank you for shopping with us! :)
The Vape Elevate Team
I wish I had looked here before…
I wish I had looked here before ordering from this company. I placed an order over 2 weeks ago . The item was sent out but been delivered to god no where . Every time I contact them they keep saying 5 more days . The time was up today now they’re saying Monday . This item is what my daughter needs to take her medication . I will contact my bank and see if I can claim my money back
November 25, 2022
Unprompted review
Reply from Vape Elevate
Hi Kelly
I'm sorry to hear of the issues you're having with receiving your order. DPD have confirmed that your order was delivered to your address on 11 Nov at 17.57. We raised a dispute for you with DPD last week, at your request, and advised that their process would take 6 working days. Having checked the correspondence you've had with a member of our team, I can see that we're expecting to have an update from you on Monday, which is one day later than originally advised. I do apologise for the delay as I know you expected a resolution by yesterday, however we have to wait for DPD to conclude their investigation.
Thanks for your patience, we'll be in touch on Monday.
The Vape Elevate Team
Reply from Vape Elevate
Thank you for shopping with us, Kire!
The Vape Elevate Team
Fast delivery and brilliant packaging
Fast delivery and brilliant packaging. Fantastic product hope to buy accessories for it from you in the future.
October 22, 2022
Reply from Vape Elevate
Thank you for the feedback and for shopping with us, David!
The Vape Elevate Team
If there was an option for zero stars…
If there was an option for zero stars then I will have chosen it. I’ve been sold a faulty mighty plus vapourizer that holds no battery charge. After emailing them asking for them to accept the return they told me they need video proof. To prove there is a fault with the battery I would have to provide evidence of a full charge which is 80 minutes and then use it for 15 mins until the battery fails. I’ve had the product just over three weeks so it’s well within the uk return policy. I’ve also asked for a replacement not a refund which they have no longer replied to. To top it off the phone number on the website is non existent.
October 25, 2022
Unprompted review
Reply from Vape Elevate
Hi Lamine
I'm sorry to hear of the issues you're having with your Mighty Plus. For any suspected faults, we typically require either a video, or for the device to be sent back to us for inspection. However for any issues with the battery, we're typically able to resolve for you without requiring either of these actions. I apologise for the misinformation you received. I've just sent you an email requesting further information so that we can resolve this for you as soon as possible.
Very happy
This is my 2nd purchase from Vape Elevate, really happy with my Vape, does what it needs to and perfect size chamber for me.
October 12, 2022
Reply from Vape Elevate
Thank you, Emma! We really appreciate having you as a loyal customer :)
The Vape Elevate Team
Worst customer service ever!!
Worst customer service ever!!! Placed an order 14 days ago and paid extra for 1-2 days delivery.
Parcel has not arrived, been receiving excuses for days, haven’t received proof that something actually was sent and now they suggested that the parcel has not arrived because on my order I put the street name first and when they ask me my address again I said the building name first… this is ridiculous!!!!!
DO NOT USE THIS COMPANY. There are plenty of shops online that know how to treat their customers!!!
Will contact the bank now and complain about these scam artists!
October 14, 2022
Unprompted review
Reply from Vape Elevate
Hello
I'm sorry to hear that your order hasn't arrived yet and I completely appreciate your frustration. There have been a number of delays due to the Royal Mail postage strike, however if you placed your order 14 days ago, I'd expect for this to be with you by now. I'd be more than happy to look into this for you, so could you please send across an email at hello@vapeelevate.co.uk with your order number or delivery postcode so that we can escalate this with Royal Mail, and provide you with a refund if this is confirmed as lost?
Thanks
Really fast delivery:)
Really fast delivery:)
Good product, was performing great the first week of having it, after a while, the vapour production has decreased (less steam), not sure why as I m doing everything the same. Overall great service and would defo recommend using this site.
October 1, 2022
Reply from Vape Elevate
Thank you for shopping with us, George! It sounds like your device may need a bit of a clean. Wipe the chamber down with a tissue dipped in isopropyl alcohol, perform a burn off and give it another go with a fresh batch of herbs. If you need any further support please get in touch with us at hello@vapeelevate.co.uk :)
The Vape Elevate Team
Reply from Vape Elevate
Thank you for shopping with us, Lucas!
The Vape Elevate Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.