From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... See more
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See what reviewers are saying
They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... See more
Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... See more
Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... See more
Company details
Written by the company
Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- hello@vapeelevate.co.uk
- vapeelevate.co.uk
4.4
Excellent
683 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A fantastic organisation
A fantastic organisation! Great cutomer support from beginning to end of the process. Really informed, go the extra mile at every stage if they do not have the answers. There was an issue with my product and it was replaced quickly with no quibble smooth and easy communication. Perfect! The same issue happened with the replacement. Easy communication and the issue turns out it was a mistake I was making. This was resolved due to good communication and a resolution focused attitude. Rare do you find such fantastic customer service with great product. I would highly recommend.
May 8, 2022
Reply from Vape Elevate
Hi Ellan
Thank you for the review! We're really pleased that we were able to resolve this for you. If there's anything else we can assist with, please do get in touch! Thanks for sticking with us :)
Vape Elevate Customer Care
Great Service fast delivery I Havnt…
Great Service fast delivery I Havnt stopped using the mighty+ an the pax3 ther great 👍
May 8, 2022
Reply from Vape Elevate
Hi Chris
We're really happy to hear that you're enjoying your Mighty+ and Pax 3. These are two of our personal favourites :)
Vape Elevate Customer Care
Just an excellent company all round
Just an excellent company all round. I missed the cut off deadline for next day delivery but they still got my Mighty+ out and delivered
May 8, 2022
Reply from Vape Elevate
Hi Chris
Thank you for the review! I'm glad we were able to get the Mighty+ out to you on the same day. Give us a shout if we can assist with anything else :)
Vape Elevate Customer Care
Reply from Vape Elevate
Thank you for shopping with us, Will! :)
Vape Elevate Customer Care
Great service as usual.
May 1, 2022
Reply from Vape Elevate
Thank you, Jacqueline! :)
Vape Elevate Customer Care
Reply from Vape Elevate
Thank you very much, Steve!
Vape Elevate Customer Care
Reply from Vape Elevate
We're really pleased you're happy with your new device! Thanks for shopping with us :)
Vape Elevate Customer Care
The vape arrived within a few days and…
The vape arrived within a few days and I'm very happy with it. The actual instructions on how to use it could be clearer rather than just a series of line drawn diagrams. However there are several 'How to use it' instructionals on line that go into better detail so I referred to them.
April 7, 2022
Reply from Vape Elevate
Hi KF
Thank you for the review! Sorry to hear you had issues with the included instructions for the Pax 3. We'll pass this feedback onto Pax Labs, as this should definitely be as clear as possible :)
The Vape Elevate Team
'The Mighty': a load of hot air or a warranted wonder?
After many months researching 'The Mighty' vaporizer, and talking myself out of justifying such an investment (average price coming in around £240 ish) I was eventually led to/stumbled across 'Vape Elevate' who had a great deal on for under £200 - which enabled me to purchase the 'spares and cleaning kit' alongside 'The Mighty' for long term maintenance. Quite simply, it is an excellent bit of kit - the battery is powerful yet quick to charge, changing green/refilling is surprisingly easy and fuss free; it is also extremely sturdy and durable yet feels light to hold and expensive to the touch. Of all the positives to come from this unit's purchase (there simply aren't many, if any, negatives) the biggest has to be the sheer amount of green one saves when using it - merely a pinch of the funky stuff goes a long, long way...leaving you to wonder just how much combustible you've wasted as smoke over the years?! 'The Mighty' steadily heats it to the perfect temp, extracting every last tasty terp' and heavenly high along the way. 'The Mighty': just your average, everyday portable peace of mind. Class.
April 3, 2022
Reply from Vape Elevate
Hey Funky Geckos
Thank you for taking the time to leave such a detailed review. We're thrilled to hear that you're enjoying your Mighty, a vape which is a personal favourite of the Vape Elevate team :) It's a big investment, but totally worth it for the benefits you've mentioned! Thanks for shopping with us!
The Vape Elevate Team
I ordered the Pax 2 from Canada for a…
I ordered the Pax 2 from Canada for a friend in Scotland and it was super easy to do so, unlike another place in the UK I admittedly tried before vape elevate. Arrived at its destination very quickly. Just 1 business day. She seems very happy with the product so far.
April 1, 2022
Reply from Vape Elevate
Hi Dory
Thank you for taking the time to leave a review. I'm pleased to hear that your friend is enjoying their Pax 2. We hold all of our stock here in the UK, which means we're able to guarantee super fast delivery, unlike some of our competitors. Thanks for shopping with us!
The Vape Elevate Team
Great company,great service
April 1, 2022
Reply from Vape Elevate
Thank you Andrew! We hope you're enjoying your purchase :)
The Vape Elevate Team
Missing Charger and poor service
Very dissapointed with my dealing with vape elevate. Ordered a Pax 3 complete kit and arrived with no charger. Not been able to use and enjoy and 4 days later still no charger, been updated it has been dispatched today. Had so much inconvenience after spending near £200, unbelievable that no offer of any good will gesture baffled me as the customer service is so poor and knowing this was no fault of mine. Customer does not expect this after paying that kind of money
March 29, 2022
Unprompted review
Reply from Vape Elevate
Hi Amz
I'm sorry to hear that your Pax 3 arrived without a charger and completely appreciate the inconvenience this may have caused. We've contacted the manufacturer about this, as this is the first report we've ever had of this kind.
Looking at our records, I can see you called us on Friday and an offer was made for a charger to be dispatched to you the next day. You declined and requested to return the item instead, so we advised you to send an email so we could provide a free returns label. However, you then contacted us on Monday asking for a replacement charger instead as you had already started using the device, and we responded that same day and dispatched this the next day.
We strive to offer the best customer service possible, however we're unable to provide free gifts or additional discounts as we need to ensure fairness amongst all of our customers. Apologies for any inconvenience caused by the missing charger, and I hope you're enjoying your Pax 3.
Thanks
The Vape Elevate Team
Terrible delivery time
Promised next day delivery until after payment when I received an email to say delivery will be 3 days instead of 1. Left work early to be home for the delivery at the promised time on day 3, and the item doesn't arrive. Seller let down by using delivery company, which is rarely on time. Poor show
March 24, 2022
Unprompted review
Reply from Vape Elevate
Hi Stephen
I'm sorry to hear that your order has arrived later than expected. We provide a free Next Day delivery service for all orders over £100, however there are a number of postcodes that are excluded from this, which is highlighted on our delivery page.
As your postcode is listed on the exclusion list, this means your order can take 1-2 days longer to arrive. However I can see that this has been delayed further by an additional day, so I do apologise again for this taking longer than expected to reach you.
We aim to do everything possible to look after our customers. If you need any further assistance, please feel free to get in touch at hello@vapeelevate.co.uk
Thanks
The Vape Elevate Team
5 star after sales to go with 5 star service
I’ve used these guys a couple of times already but I can now say their customer support and aftercare is every bit as five star as their initial customer service.
Cara in particular always patient, helpful and I feel genuine in trying to help make the right choices but gone above and beyond today to assist me with after sales support. Can’t recommend this gang highly enough- you are in safe hands with Vape Elevate
March 21, 2022
Unprompted review
Reply from Vape Elevate
Thank you for your review, and for being a loyal customer of ours! We really appreciate it - please do reach out if we can assist with anything else :)
The Vape Elevate Team
Arrived in time in good condition a…
Arrived in time in good condition a remarkable piece of kit and great value for money
March 16, 2022
Reply from Vape Elevate
Hi Clifford
We're really pleased to hear that you're enjoying your new device! Thanks for shopping with us :)
Vape Elevate Customer Care
All good
All good. Product arrived as stated. No complaints whatsoever. Would recommend.
March 13, 2022
Reply from Vape Elevate
Thank you, CJT!
Vape Elevate Customer Care
Great Customer Service
Had a slight fault with one of the products i bought. Their customer service team answered my query and sent me a replacement part the same day i made contact. Great customer service.
March 8, 2022
Unprompted review
Reply from Vape Elevate
Thank you for the review Burnywee! Really happy that we could help :)
Vape Elevate Customer Care
Not good enough for my medicinal flower
March 8, 2022
Reply from Vape Elevate
Hey Rachel
I'm sorry to hear that you're having issues with your new vaporizer. Please get in touch with our team at hello@vapeelevate.co.uk - I'm sure we'll be able to help with ensuring you're getting the most out of your herbs :)
Vape Elevate Customer Care
Will buy again good service 👍
Very good vaporizer plus very good after service will buy again 👍
March 5, 2022
Reply from Vape Elevate
Thanks for shopping with us, Corey! :)
Vape Elevate Customer Care
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