The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... See more
Company replied
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... See more
Company replied
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... See more
Company replied
Company details
Written by the company
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Contact info
United Kingdom
- vapegala.co.uk
4.3
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb customer service had a problem…
Superb customer service had a problem and sorted out instantly so will stay loyal and all my vaoe orders going forward will be placed with these as can’t fault them
December 27, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you so much for your glowing 5-star review! 🌟 Good to hear that you had a fantastic experience with our products/services. Your satisfaction is our top priority, and we look forward to serving you again. If you ever have more feedback or need assistance, feel free to reach out. Cheers to happy customers like you!
amazing customer service
December 22, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that you had a positive experience with our customer service. If you ever have more feedback or need assistance in the future, feel free to reach out. We truly appreciate your support!
Evrything its fantastic
Evrything its fantastic , the Best company ! :)
December 22, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed by your fantastic 5-star review! 🌟 Providing excellent customer service is our top priority, and we're thrilled that you had an amazing experience. If there's anything more we can do for you or if you have additional feedback, please don't hesitate to let us know. Your support means the world to us!
I ordered 2 vapes of vape gala and they…
I ordered 2 vapes of vape gala and they didn’t taste right sent a email to recive a very polite response backwards and they also sent out replacements if you want e cigarettes then this is the website for you!
December 21, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that we could address your concerns promptly and provide you with replacements. Your satisfaction is our top priority, and we're thrilled to have you as a valued customer. If you ever have more feedback or need assistance, feel free to reach out. We look forward to serving you again!
Best regards,
Jordan
got sold a burnt vape and they…
got sold a burnt vape and they immediately fixed the issue. great service
December 21, 2023
Unprompted review
Reply from vapegala.co.uk
A heartfelt thank you for your glowing 5-star review! ⭐️ We are thrilled to know that we could meet and exceed your expectations. Your satisfaction is our ultimate goal, and your feedback encourages us to continue providing exceptional service. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to the pleasure of serving you again!
Had an issue with an item purchased
Had an issue with an item purchased, after initially struggling to get in contact with the company, I managed to contact via WhatsApp and a replacement was arranged straight away. Thank you so much!
December 21, 2023
Unprompted review
Reply from vapegala.co.uk
Your 5-star review has made our day! ⭐️ Thank you for choosing Vape Gala and taking the time to share your positive experience. We're delighted that you're satisfied with our service. If there's ever anything you need or any way we can further assist you, don't hesitate to reach out. We look forward to serving you again in the future!
Great selection on vapes
Great selection on vapes, good flavours, cheap priced and fast delivery. Always happy with my order. Thank you for being such a good company, wish you had a store closer to me!!
September 14, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Great online vape company
Everything is always in stock and after having a faulty pod device, they were straight on it when I emailed and promptly sent a replacement. Great customer service and delivery.
September 6, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
Great service
Great price with easy delivery no complaints highly recommend
September 7, 2023
Unprompted review
Reply from vapegala.co.uk
Wow! Your 5-star review made our day! We're delighted to know that you had such a great experience with our product/service. Your feedback is invaluable to us, and it motivates us to maintain our high standards. Thank you for choosing us, and we look forward to being of assistance to you in the future!
missing item
One of the items i ordered did not arrive with the rest of the items ordered. i emailed the company and they replied fairly promptly. this was very much appreciated. i received a text message to ensure that they were taking this very seriously which was again very much appreciated. jordan in particular was very helpful. many thanks to him
August 2, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Amazing and good customer service
July 20, 2023
Unprompted review
Reply from vapegala.co.uk
Wow! Your 5-star review made our day! We're delighted to know that you had such a great experience with our product/service. Your feedback is invaluable to us, and it motivates us to maintain our high standards. Thank you for choosing us, and we look forward to being of assistance to you in the future!
Reply from vapegala.co.uk
Hi claire,
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Issue resolved
I ordered two 9000 RandM vapes and paid an extra £8 (next working day delivery) and still two weeks later i haven’t got the vapes they were sat at the depot and when i finally got a call back from parcel force they told me they were sent back and i can’t email them as it doesn’t seem to work, i have lost a total of £33 and no vapes with no way to get either the vapes or a refund. As of this date there has been no contact between me or customer service, i’ve emailed about 5 times and none of gone through. it’s a joke as this point. :Edit
they came through with a message (12 hours later) and very politely asked me if i wanted the issue resolved. Thank you Jordan for your 10/10 customer service.
June 9, 2023
Unprompted review
Reply from vapegala.co.uk
Hey caden,
Thank you for your thoughts about our company. Our email ID is support@vapegala.co.uk, in case you are finding it difficult to reach out to us you can always reach out to us on WhatsApp Chat on our website. We as a business are always open to constructive feedback it actually helps us do better as a business. But calling us a Scam is something that hurts our integrity and the integrity of our existing customers both internal and external.
Now I would appreciate it if you could either leave your order number or email id or your phone number and we will be happy to reach out to you and resolve this for you. We are super passionate about our business and our customers we understand at times things go wrong but we are always here to fix it for them
Issue resolved
I have ordered disposable one of them works fine and second it taste burned. I have tried to contact them. They dont answer the phone and I tried to write an email about it seems their email don’t work it keep on sending back to the sender.
They got back to me and they Are sending a replacement 10/10
June 8, 2023
Unprompted review
Reply from vapegala.co.uk
Hi Kamil,
We are sorry for the negative experience you had with our product. We understand that it can be frustrating when a device doesn't work as expected. We want to make things right by offering you a replacement for your faulty device. Please let us know if you would like to accept this offer. We appreciate your feedback and hope to assist you in any way we can.
Vapes that make you ill.- resolved
I ordered 2 vapes from this shop, both R and M 7000 puffs. Just a warning if you have any issues with them don’t expect to get a response because I have tried multiple times with no luck. Every time I use the vapes I feel physically sick to my stomach and have had so many stomach issues which I mentioned in the emails. The vapes literally burn out after like 10 pulls and tastes like cancer. Please go somewhere else it isn’t worth it. I am sure that once this review is out and it damages the look of the brand I will be emailed back but as of now, nothing.
Update: I received an email as well as a message from the company offering me replacements for my purchase which I accepted. The costumer service team was good and tried to resolve the issue as best as they could. I will write another update if the same issue doesn’t happen again but so far my experience is good.
May 11, 2023
Unprompted review
Reply from vapegala.co.uk
Hi jade
We are sorry for the negative experience you had with our product. We understand that it can be frustrating when a device doesn't work as expected. We want to make things right by offering you a replacement for your faulty device. Please let us know if you would like to accept this offer. We appreciate your feedback and hope to assist you in any way we can.
Easy to order and very fast delivery
Easy to order and very fast delivery. I've had a few orders, first one without a glitch. The second one of the vapes was faulty so i contacted and they resolved the issue straight away. Will be placing another order soon!
May 22, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
had an issue which needed resolving so…
had an issue which needed resolving so got in contact with customer support. the issue was sorted and resolved within the same hour. great customer service. have ordered a few times from here before and will continue to do so!
May 17, 2023
Unprompted review
Reply from vapegala.co.uk
Wow! Your 5-star review made our day! We're delighted to know that you had such a great experience with our product/service. Your feedback is invaluable to us, and it motivates us to maintain our high standards. Thank you for choosing us, and we look forward to being of assistance to you in the future!
Ordered some Vapes
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...)
Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at: support at vapegala.com the issue was resolved immediately and in a superb way.
The co.uk email address is not working, but don't worry, use the other one with .com. :)
I would absolutely recommend !
May 1, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
Excellent service
Great company, excellent choice of products at low prices. You can contact them on what’s app which is good. Will definitely be using them to purchase my vapes in the future.
April 5, 2023
Unprompted review
Reply from vapegala.co.uk
Dear Dianne
Thank you for writing to us and bringing this to our attention. We would sincerely apologize for the inconvenience caused to you on this occasion. We have raised this with our concern departments to make sure this does not happen again. We will reach out to you via WhatsApp and have this resolved to your satisfaction
Brilliant
Brilliant. nick was really helpful with a slight problem. Great company to deal with
March 17, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.