The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... See more
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Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... See more
Company replied
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... See more
Company replied
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... See more
Company replied
Company details
Written by the company
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Contact info
United Kingdom
- vapegala.co.uk
4.3
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had 2 broken vapes sent to me but once…
Had 2 broken vapes sent to me but once I complained they sent me out two replacements
March 15, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Great service and prices
They lost the delivery but made a very hastey recovery and did a great job helping get the order back out without any hassle would definitely recommend as great prices and serviced too
March 10, 2023
Unprompted review
Reply from vapegala.co.uk
We're thrilled to see your 5-star review! Thank you for sharing your positive feedback. It's truly rewarding to know that we've provided a service that deserves such high praise. Your satisfaction is our top priority, and we're here to help anytime you need us. Thanks again, and we hope to serve you again soon!
My issue was resolved quick
March 9, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Very good service always deal with…
Very good service always deal with problems very quickly I am much appreciated for the quick response
March 7, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Always on hand to answer any queries…
Always on hand to answer any queries quickly and the vapes arrive in good time
March 6, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
Had a faulty device
Had a faulty device, I got in touch and was quickly answered, the device is on it's on way. Service was excellent, thank you for making it easy to deal with the problem
March 3, 2023
Unprompted review
Reply from vapegala.co.uk
We're thrilled to see your 5-star review! Thank you for sharing your positive feedback. It's truly rewarding to know that we've provided a service that deserves such high praise. Your satisfaction is our top priority, and we're here to help anytime you need us. Thanks again, and we hope to serve you again soon!
Customer Service
Quickly looked into my problem and sorted it within the day. Really fast and reliable. I order every month and they are always so considerate
March 2, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Very good products and helpful staff no…
Very good products and helpful staff no problems at all
March 2, 2023
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Very professional
Very professional.
Any issues and questions were sorted immediately and appropriately.
March 1, 2023
Unprompted review
Reply from vapegala.co.uk
Wow! Your 5-star review made our day! We're delighted to know that you had such a great experience with our product/service. Your feedback is invaluable to us, and it motivates us to maintain our high standards. Thank you for choosing us, and we look forward to being of assistance to you in the future!
Good customer service
February 24, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
ordered 4 x 3500 puff vapes -elux…
Update
Vape gala have been in touch,and it's reassuring to see thyre bothered about negative reviews.
I have changed my rating from 1 star to 4 as they have given me store credit for the amount I spent on the previous duff products.
So will see how I get in with my next order.
They have assured me they are talking to their supplier regarding the issue so ,I can't say fairer than that.
Jury is out at the moment till I receive my next order. Cheers
ordered 4 x 3500 puff vapes -elux bombs.
arrived OK
1st 2 lasted around same time as a 600 puff but hardly any taste and difficult to draw down on.
3rd one would only work intermittently and lasted half a day.
4 th battery gave up after 20 puffs.
tried emailing support.unable to as kept getting error message saying server wasn't configured at their end.
suspect strongly that products are fakes.
absolute chap experience.
I advise all not to buy from these unless you like gambling.
January 13, 2023
Unprompted review
Reply from vapegala.co.uk
Hey Gary,
Thank you for your feedback. First of all I am really sorry about your experience with our products. Normally these products work great but unfortunately on this occasion they did not reach their high standards.
However, I will be getting in touch with you through WhatsApp and will have this resolved for you asap
Kind regards,
Sam
Good company
Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of address for security purposes. After uploading the all necessary documents received my order. Good customer service, really care about the company and feedback from the clients. Great range of products and fast delivery.
January 11, 2023
Unprompted review
Reply from vapegala.co.uk
Hello Alex,
Our system flagged your order and when this happens we are usually required to ask the customer to verify their identity and share the proof of transaction. We do this to make sure everyone is protected. Moreover, your refund has been processed and the money should be back on your card. The total amount refunded was £191.69
Please let us know if there is anything else we could do for you today.
Kind regards,
Sam
I have placed orders from Vape Gala…
I have placed two orders from Vape Gala now, and I've been very happy with the service, so there have been no problems at all. Fast shipping, great products and all genuine too. Customer service has been fast to reply to messages and always helpful. Highly recommend Vape Gala!
January 9, 2023
Unprompted review
Reply from vapegala.co.uk
Hey Roses,
Thank you so much for your amazing 5-star review! We're really glad to hear that you've been happy with both your orders and our service. It means a lot to us to know you're satisfied with the fast shipping, genuine products, and support from our team.
We truly appreciate your recommendation and look forward to serving you again soon!
Best regards,
Vape Gala Team
SCAM
placed a order on 04/01/23 still has not arrived.
email and whatapp no reply
spent over £100
recieved a email asking for
picture of driving licence
pictures of utility bill
transaction screenshot or bank statement
clearly its a scam
January 4, 2023
Unprompted review
Reply from vapegala.co.uk
Hello Kadey,
Thank you for your feedback. But I can see that your order was collected by you from the Local Post Office. Please advise if this was the case.
Thank you.
Kind regards,
Sam
Got recommended to order vapes from…
Got recommended to order vapes from here so thought give it a try. They came within two days everything I ordered got delivered can’t fault it.
January 4, 2023
Unprompted review
Reply from vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Excellent customer service
Quick service, used multiple times because have great offers and variety!
Had 1 issue with faulty vape (this does happen) watsapped them within 10 mins problem resolved.
Very happy customer
December 20, 2022
Unprompted review
Reply from vapegala.co.uk
Apologies for the faulty one! Thank you for your wonderful feedback and 5 stars.
difficulties
the service was amazing any difficulties and they sort it out asap
December 12, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
Online scam, wanting your personal details Avoid !
Placed an order for 12 Vapes, took the money and had an order confirmation e mail, all seemed good and legit.
Three days later they e mail me asking for pics of driving licence or passport, proof of address, bank statement showing the transaction or the card used to pay with before they can dispatch ? At no time on the website did it say this would be required !
Only an idiot would send all that personal information over to somebody in an e mail, you’re basically asking for identity fraud ! Ridiculous for them to think that is acceptable, now I am awaiting a refund, had to contact my card provider as I don’t trust them to do it. Avoid !
December 5, 2022
Unprompted review
Reply from vapegala.co.uk
Thanks for your feedback. We have already resolved your issue and refunded the amount back to your account. please let us know if there is anything else we could do for you.
Amazing customer support,
November 25, 2022
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Very good customer service and quick…
Very good customer service and quick response
November 24, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
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