The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... See more
Company replied
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... See more
Company replied
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... See more
Company replied
Company details
Written by the company
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Contact info
United Kingdom
- vapegala.co.uk
4.3
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good to deal with,highly…
Very good to deal with,highly recommend. Thanks again
September 12, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
Wide selection of vapes
Wide selection of vapes and fast delivery! Great customer service also.
September 7, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
9/10
I have only 1 thing and that was delivery I ordered next day and it took 3/4 days to come not to pleased about the but apart from that good site to buy off and very reliable mods/pods/disposables and they have a very reasonably prices 9/10 for me will definitely be buying off here again. 👍
September 7, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Charlie! thank you for the feedback. We are constantly trying to work with our delivery partners to ensure our customers get their products on time. I am sure you will see a huge improvement in the coming days.
They handle everything very well their…
They handle everything very well their products are great and they response to there customers within minutes.
September 7, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Parker! we continuously strive to be better than we are today! Thank you for your feedback
Good customer service
I actually sent my order to the wrong address and customer service helped me get it sorted thank you
September 6, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Connor, we always try to go the extra mile in serving our customers. Gung Ho!
Amazing
Very tasty vapes and great customer service so easy and welcoming
September 5, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Ben! Look forward to serving you again.
All the vapes where in good condition…
All the vapes where in good condition and delivered next day the customer service was amazing all’s around great company would recommend
September 5, 2022
Unprompted review
Reply from vapegala.co.uk
Hiya Nathaniel, thank you for your recommendation. Appreciate it!
Quick response and very helpful
Quick response and very helpful. Really happy on the customer service!
September 5, 2022
Unprompted review
Reply from vapegala.co.uk
Hello Emir, always happy to be here for our valued customers.
Good services good product
September 5, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Chun, Cheers for the feedback.
Very helpful and replied quickly will…
Very helpful and replied quickly will 100% use again
August 30, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Lewis, look forward to serving you again.
Great Service
Great Service,great disposable vapes and flavours,will use again
August 30, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
I found this company great to use and…
I found this company great to use and very helpfull. Will certainly use them again.
August 24, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
First order update
First order fine. Second order not what I ordered. Received no nicotine vapes despite this not being mentioned in product details. Also first order bar code scanned and fine. Second lot scanned and not found on Internet. Mmmm... doubt these are real Elux. Also logo on these not an Elux logo. Contacted by customer services asking me to change my review and I have an email saying the put no niccotine to get through customs. All sounds very dodgy to me. Had a reply to my review now offering support.... if only they'd been interested on the phone. Don't want anything further to do with this company and will put my lost/wasted money down to a bad experience.
August 20, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Vicky, could you please share your order number and we would be happy to look into this for you. Normally our products work great, however do give us an opportunity to make up to you.
Very happy with the service I received
Very happy with the service I received.
I had a broken vape & they came up with a resolution very quickly to which I was happy with.
August 18, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
Amazing customer service
The customer service have been incredible and the people are always happy to go above and beyond for their customers. Will 100% be using again!
August 18, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
DO NOT USE WHATSAPP CUSTOMER SERVICES
Thought that was a lovely company, very quick with delivery and a good variety of products! BUT PLEASED BE ⚠️ WARNED ⚠️ do not use the customer service whatsapp group, they will hound and harass you until you but a review on trust pilot, 3 separate messaged over the span of a week I've received off of them constantly asking for a review, disgusting behaviour
August 16, 2022
Unprompted review
Reply from vapegala.co.uk
Hey Lucy, sorry to hear about your loss we have informed our team to be more careful in approaching customers. Hope you wont feel overwhelmed for a review in future
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
Excellent range of products and good…
Excellent range of products and good value for money.
Recently had an issue regarding a faulty vape they sent, But there customer service skills in regards to sorting the issue out were second to none!
Buy with confidence with VapeGala.
Regards
August 16, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
First time I have ordered my vape from…
First time I have ordered my vape from here. I did experience a problem with my vape. I contacted vape gala and they were very quick to respond and sorted my issue out.
Very happy with the fast communication and customer service 😃
August 16, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
I've only ever bought vape from hear as…
I've only ever bought vape from hear as I like the choices and they arrive 2 days after u order I've only had one problem but that was due to the postoffice but vape gala was quick to act on it and it was resolved very quickly Highley recommend this company
August 15, 2022
Unprompted review
Reply from vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.