Vapelocal Reviews 15

Hello,

I am writing to formally raise a complaint about my recent experience with VapeLocal. I have been a loyal customer for a long time, spending over £10,000 on your website, but I am extremely disappointed with the way my issue was handled.

I placed one order by mistake and immediately contacted your team, requesting a replacement, an exchange, or at least an alternative solution. Unfortunately, my request was refused. On top of this, I asked to speak to the manager — my phone number was taken, but nobody ever called me back. This lack of professionalism is unacceptable.

Additionally, I have repeatedly faced delivery delays with my orders, which has caused further frustration.

I expect this complaint and my attached review to be passed directly to your manager. If I do not receive a response, I will escalate this matter by sharing my experience publicly on review platforms (such as Trustpilot) and reporting it to consumer protection authorities.

I look forward to your urgent reply.

Sincerely,
Amped365 (Arvin)

Realiable good service value for money.
Very professional

Quick free delivery over set amount arrived well packed and quickly. Very cheap disposal vapes have made several orders and even got a free £5 voucher off next order Well impressed

Awesome staff very helpful

Delivered quickly and well packaged.

Finally found the perfect product at this store. Would recommend a visit. Staff are very helpful with extensive knowledge on the products. They have with a huge variety which would suit practically anyone! 😊

Great website! Easy to find the products I was looking for. I will definitely be shopping here again.

Website was easy to use. Had everything I needed.
Will definitely be back for more.

No problem with anything I needed - Great selection of liquid that is really nice I’ve now found a real favourite - staff were great at the shop 😂 thanks guys!