vapesourcing.uk Reviews 382

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of items available and the competitive pricing, often finding products much cheaper than in physical stores. Reviewers frequently highlight the quick dispatch and delivery, with many receiving their orders promptly and safely packaged. The quality of the products, particularly vapes, is often praised, and some customers have had positive experiences with customer service resolving issues like faulty items. However, some reviewers were not happy with delivery times, especially when paying extra for next-day delivery that did not materialize, and reported issues with tracking information. A number of people also experienced poor customer service, describing rude responses, lack of communication, and difficulties in getting refunds or replacements for faulty products. Additionally, some customers received products with incorrect specifications, such as nicotine content, or found the quality of certain vapes to be poor and not as described.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery, great... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Price

People report positive experiences with price, consistently finding products to be great value and much... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bear with me. No problem with the quality of the products, always get a response from customer services. Why not 5 ✨!!!??? Sometimes I have experience of delivery taking a little longer than I wo... See more

Rated 4 out of 5 stars

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I... See more

Rated 4 out of 5 stars

They had a massive selection of items and really well priced it would have been five star if the shipping would have been cheaper

Rated 4 out of 5 stars

It's a great product and great delivery, the flavor is nice (sweet peach) and overall great service.


Company details

  1. Electronic Cigarette Store

Written by the company

Welcome to VapeSourcing UK, your ultimate online hub for an extensive range of vaping products. At VapeSourcing UK, we are committed to providing our customers with the latest and most innovative vaping devices, e-liquids, and accessories from the world's leading brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Not a good experience

My delivery took 2 weeks to arrive and when it finally did my vape started having a horrible burned state after 2 days
I have ordered many times and it was always great experience but my last 3 or 4 orders has had a minimum of 1 faulty vape

June 24, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Dear customer
Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Excellent product and services very…

Excellent product and services very reliable

June 6, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Good until you have an issue…

Made a few orders through Vapesourcing but after I received a faulty JNR media max vape I won’t be ordering from them again.
Sent them a video clip of the unresponsive screen and asked for a replacement but they didn’t want to know. Not a good way to do business

May 3, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Order never arrived!

Placed an order over a month ago. Still not received it. The company are now no longer responding to any communication. Had to get a refund from my bank! Avoid at all costs!!!

May 27, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Great company, shame about the UK ban

Love this company and the vapes we have got from them. I just wish we could keep buying them after the UK ban.

May 19, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

no problems just a smaller inventory…

no problems just a smaller inventory with less flavours

June 2, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Great vapes prices and service

Great vapes prices and service. I order regularly with these guys as iv never had any issues. 5 star 🌟

May 21, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 4 out of 5 stars

Great service

Great service with products and delivery

May 20, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 4 star rating.
We will continuously improve our service ability to provide you a better experience!
Best regards
Vapesourcing Team

Rated 4 out of 5 stars

Quick delivery

Quick delivery, lots if choice, reasonable price

May 20, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 4 star rating.
We will continuously improve our service ability to provide you a better experience!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Hi this is very professional company I…

Hi this is very professional company I will definitely buy again thank you so much

May 20, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Fab site for high puff count

Fab site for high puff count. Really good value, flavours are good loads to choose from. Just would like a bit more variety on the type of vapes available, like the oxbar and polar beast you can no longer get in 5 for £ bundle and we love oxbar and polar beast! But overall very good site.

June 3, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Vape Sourcing fantastic

Vape Sourcing is a go to.A great variety good prices and excellent delivery.

May 19, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

I like the vapes are good quality thank…

I like the vapes are good quality thank you

May 24, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Easy to order fast delivery

Easy to order fast delivery

April 25, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Spent over £50 - All out of stock!

Spent over £50, ordered all fine. Then I've been emailed to say all items I ordered are out of stock and I can either;
Wait for them to come back in stock (which they can't tell me when that will be) or order different products. (If i wanted alternative products, I would have ordered in the first place!)
No offer of a refund - so I've asked for one (but no reply).
Very sloppy - why advertise products if they're out of stock. Not just one item, but my whole bloody basket of 15 ITEMS 🤦‍♀️🤦‍♀️

May 14, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

No one order off this website I’ve been…

No one order off this website I’ve been waiting since 22 April and they’ve keep telling me it’s been sent out can’t provide me with anything other then a Royal Mail tracking which only shows they have printed a label I’ve asked many of times for a refund and they keep saying wait a while there customer service is terrible been ignoring me the last week instead of giving me a refund they pretty much give you the same automated response on there instagram the will keep delaying you then will stop answering full stop they won’t process you a refund and will make it so hard for a dispute and they will not accept it and make you wait ages they drop ship all there products from china so they don’t have anything in hand absolute joke there customer service works in gmt8+ time and it’s a uk vape website please just go shop with anyone but these people they mess up the order and won’t refund you or respond back and I order my product on the 22 April and is now 13th may amount of times I’ve begged for a refund and they just ignore it they don’t care about you or your mental health or what they are doing to it please anyone just don’t purchase anything from them

May 13, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Great site loads of vapes at great…

Great site loads of vapes at great value well done keep up the good work

May 10, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Excellent company

Excellent company, fast delivery, good quality

April 24, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you so much for taking the time to leave us a review! We were delighted to see that you gave us a 5 star rating.

If you have any comments or suggestions regarding the improvement of our products or After-sale service, please let us know.
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Great value for money

Great value for money. Fast delivery. Great flavours from a big range.

April 23, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 3 out of 5 stars

Website easy and smooth to purchase…

Website easy and smooth to purchase from. Delivery takes about a week. Disappointing dealing with customer service with a standard but does not fit all questionnaire. How can I take photos of a vape that does not give the stated amounted of puffs? Also requires a photo of the postage box. Therefore, I did not bother responding to it so that is down to me. I will just not bother repurchasing. Dropping 2 stars for this. I purchased 7 30,000 puff vapes that last about a week each. My AF5000 puff vape lasts me weeks on end. These vapes seem equivalent to a 600 puff vape due to the easy smooth flow even when turned downed to low settings. Can’t fault the flavour though! Had they even had the stated 20,000 puffs when on the high setting they would have been a bargain.

April 23, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

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