vapesourcing.uk Reviews 382

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of items available and the competitive pricing, often finding products much cheaper than in physical stores. Reviewers frequently highlight the quick dispatch and delivery, with many receiving their orders promptly and safely packaged. The quality of the products, particularly vapes, is often praised, and some customers have had positive experiences with customer service resolving issues like faulty items. However, some reviewers were not happy with delivery times, especially when paying extra for next-day delivery that did not materialize, and reported issues with tracking information. A number of people also experienced poor customer service, describing rude responses, lack of communication, and difficulties in getting refunds or replacements for faulty products. Additionally, some customers received products with incorrect specifications, such as nicotine content, or found the quality of certain vapes to be poor and not as described.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery, great... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Price

People report positive experiences with price, consistently finding products to be great value and much... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bear with me. No problem with the quality of the products, always get a response from customer services. Why not 5 ✨!!!??? Sometimes I have experience of delivery taking a little longer than I wo... See more

Rated 4 out of 5 stars

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I... See more

Rated 4 out of 5 stars

They had a massive selection of items and really well priced it would have been five star if the shipping would have been cheaper

Rated 4 out of 5 stars

It's a great product and great delivery, the flavor is nice (sweet peach) and overall great service.


Company details

  1. Electronic Cigarette Store

Written by the company

Welcome to VapeSourcing UK, your ultimate online hub for an extensive range of vaping products. At VapeSourcing UK, we are committed to providing our customers with the latest and most innovative vaping devices, e-liquids, and accessories from the world's leading brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

DO NOT USE SCAM COMPANY

Ordered 3 vapes an empty bag got delivered , been back and fourth to customer service and they are no help keep saying they will send out replacements but when I ask for a tracking number they won’t provide one , also they ask people to leave good reviews for credit on the site that they never give you ! Please do not use they are SCAMMERS

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Inaccurate, dangerous and expensive

Ordered a StormX 30000 0.5% nicotine, a 2% (20mg/ml!!!) version arrived. No warning, no corrections, no emails 4x nicotine content, unusable. On all the product page is listed 0.5% nicotine everywhere: pictures, description, picture of product selection, specifications, everywere! Yet they sent this 2%...

Also shipment took 7 days, for 8,5£ (11€)

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

This site is a SCAM.

DO NOT MAKE ANY ORDERS FROM THIS SITE,YOU WILL BE SCAMMED BY THIS CHINESE SITE RAN BY SCAMMERS WHO ONLY WANT YOUR CASH.

YOU HAVE BEEN WARNED

After doing much digging VAPE SOURCING LTD who is owned and is run by Ms Yulan Shu who also runs vapesourcinguk on the side but try's to keep his/her name away from vapescourcinguk as there nothing but scamming people,royal mail's name is also being used on their tracking system but funny thing is,you can clearly see that there not connected to royal mail, there's always a red triangle saying that vapescourdcing is not connected with royal mail due to internet issues or something to that effect and its been like that for ever which is hilarious that they still even use it.
This site use the excuse that they posted the order out so to them thats good enough,they tell you that over the chat system they have and therefore thats the end of the matter,which again is absolutely hilarious that they think thats ok.

Ive asked for the address of the warehouse where supposedly my order is still sitting there for well over 2 weeks and he just ignores me and says wait another 5 days. Chinese "company" (not really a company) scamming the UK people out of their cash,this site needs to be shut down

This dude will NOT give the address of his so called warehouse or even the phone number,in fact he gave me a city of the so called warehouse and its in china but not the actual address,what are they afraid of ?.

And as of 23/09/2025 still not recieved order,you will be stupid to order anything from this SCAM site,they are just low life CHINESE SCAMMERS. DO NOT BUY ANYTHING.

YOU HAVE BEEN WARNED

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, good product, no issues, defo recommend

September 5, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Loved the oxbar vapes

Loved the oxbar ones. The quick delivery is fantastic along with the range and value for money

August 21, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Very good selection of vapes

Very good selection of vapes much cheaper than the shops I order 5 at a time to save even more money!!
Always delivered quickly and efficiently I'm very happy with the service I get so I am a regular customer

August 29, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 1 out of 5 stars

No return address

I ordered a unit that was incompatible for my needs and told there was no returns address upon inquiry around returns.

July 30, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Great range of products

Great range of products, good price, if you have any queries they are very helpful. Quick delivery. Very satisfied customer

August 1, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 1 out of 5 stars

Still waiting

I am still waiting for coils, juice & nico shots, i had to email them so many times and no help, it would of been so much easier, cheaper, and quicker to go to my local vape shop, when I ordered they never told me nothing was not in stock apart from nico shots. Coils have been in a warehouse for 6 days and only on the 15.8.25 did I get an email saying do I want to cancel juices. Please be very wary of ordering of this company, I am still waiting for coils , haven't a clue when they are coming.

August 1, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Item not received due to lost/damaged…

Item not received due to lost/damaged in transit
3weeks later still not resolved

July 23, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Worst customer service EVER

Giving you 1 star is actually too good!! It would be more accurate to give you no stars.

Worst customer service i have ever encountered.

Absolutely terrible.

They sent me a product that will not even switch on.
After 3 weeks of emailing them and waiting 24 hours for them to reply each time, i still have not made any progress. I have provided them with about 4 different videos as evidence that the product is faulty as well as all the other info they asked me for... I have received no return address to send the item back. No refund and no replacement.

Also. These guys are posing as a UK company but they clearly are not.

UPDATE.

Eventually after a whole month I have received a replacement for the faulty item they sent me... I am very happy with the item. So it's a plus that i did not get ripped off. But it does not change the fact that the customer service is terrible. 1 month and 28 email interactions to sort out a return for a faulty item. Really???

Needless to say, I would never use this company again.

July 18, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Dear customer
Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Terrible service con artists

Order my item DID not recieve it , PUT WRONG ADDRESS ON MY ORDER WITH THE WRONG NAME WAS SENT MILES AWAY AND WAS TOLD BY THEM TO GO AND COLLECT IT I TOLD THEM IM DISABLED DID NOT GIVE A SHIT. TOLD THEM EITHER SEND A NEW ORDER OR ISSUE ME WITH A REFUND NOT TOTALLY IGNORING ME

August 4, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Dear customer
Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

No problems

No problems. Prompt dispatch and delivery and the products do as they should.

July 18, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 1 out of 5 stars

Worse company to order from should be 0 stars

This company have no customer service in the uk. I ordered 2 items and noticed i had not received a tracking number after days if waiting. I then attempted to contact customer support and it took 8 hours to get a reply, they told me my first item was out of order could I change the colour so I responded and it then took them another 8 hours to respond and tell me my other item was out of order. I have then replied and said just send the 1 item and refund the other item and its taken another 8 hours for a reply and my items have still not been dispatched. Its been over 7 days and my items have not even been dispatched. It says UK but most the products are coming from china with 7-14 day delivery slots and at this rate im never going to get my items. Terrible service and poor communication

July 29, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Dear customer
Sorry for the unpleasant experience caused, Vapesourcing provide all-round customer service, our customer service department colleague usually reply e-mails or live chats in 8 working hours.
I have informed them to handle your issue in priority, they will reply to you as soon as possible, Please don't worry!
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Excellent reliable trustworthy company…

Excellent reliable trustworthy company selling genuine authentic quality products at excellent prices great value for money just purchased vozol star 40 k cool mint and they are great highly recommended arrived quickly 💯 satisfaction 💕😀👍 great work vape sourcing

July 23, 2025
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

Rated 5 out of 5 stars

Refill pods apollo

On time well packed great value

July 2, 2025
vapesourcing.uk logo

Reply from vapesourcing.uk

Thank you for your feedback ,we are honored to provide you a great shopping experience
Thank you again for your 5 star rating
Vapesourcing Team

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