Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more
Company replied
Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more
5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more
Company replied
Company details
Written by the company
As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids
Contact info
7a Henley Business Park, GU3 2DX, Guildford, United Kingdom
- 0800 644 0000
- support@vapouriz.com
- vapestore.co.uk
4.8
Excellent
18K reviews
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Failed to deliver
The delivery was sent by royal mail to Stratford upon Avon. I paid the £2.99 for delivery within 24 hours, it's taken 4 days so far and still haven't received the goods as of 11.00 Saturday 20th June.
June 13, 2026
Reply from Vapestore
Hi Jim,
We're very sorry to hear that you have not received your order and apologise for the frustration and inconvenience this has caused.
Having checked the tracking information, we can see that the parcel is marked as delivered on the 13th. However, we understand that things don't always go as planned, and we appreciate how concerning it is when an order doesn't arrive as expected.
One of our Customer Service Advisors will be in touch with you shortly to investigate this further and help resolve the issue as quickly as possible. We are committed to putting this right for you and sincerely apologise again for your experience.
Thank you for your patience and understanding.
Kind regards,
Rose
Reply from Vapestore
Hi Lila,
Thank you for your kind feedback! We really appreciate your continued support and are glad to hear everything has been excellent as always. It means a lot to us, and we look forward to serving you again soon.
Kind regards,
Rose
Reply from Vapestore
Hi Jamie,
We're glad you found our site easy and delivery rapid. We appreciate your feedback.
Kind regards
Rose
Good value
Good value, good choice, had an issue with delivery but customer service was able to sort out straight away. Resent items next day. Good choice of flavours.
June 12, 2026
Reply from Vapestore
Hi Sharmilla,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our products to be good value and enjoyed the range of flavours available. While we're sorry there was an issue with the delivery, we're pleased that our Customer Service team was able to resolve it quickly and arrange a replacement for you.
Your kind words mean a lot to us, and we're glad we could turn the experience around for you. Thank you for your support, and we look forward to serving you again soon.
Kind regards,
Rose
Highly recommend VapeStore
Delivery is usually on time or early. Delivered items have never been wrong. Great deals on the products.
June 12, 2026
Reply from Vapestore
Hi Jade,
We appreciate your positive feedback! We're really pleased to hear your deliveries have been consistently on time or even early, and that everything has always arrived correctly. It’s also great to know you’re finding value in our deals. We truly appreciate your support and look forward to serving you again soon.
Kind regards
Rose
Great online shop with low prices 👍
June 12, 2026
Reply from Vapestore
Hi Tracie,
Thank you for your feedback! We're really pleased to hear you're happy with our online shop and pricing. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Great delivery and customer service
Great delivery and customer service, would recommend
May 29, 2026
Reply from Vapestore
Hi Nicola,
Thank you for your kind feedback! We're really pleased to hear you were happy with both our delivery and customer service, and we truly appreciate your recommendation. It means a lot to us, and we look forward to serving you again soon.
Kind regards
Rose
Our go to company for 0% vapes
Our go to company for 0% vapes. Good quality. Excellent price and very quick delivery.
June 11, 2026
Reply from Vapestore
Hi Lesley,
We are so happy you appreciate our 0% vapes, quality, pricing, and quick delivery. Thank you for your kind words!
Kind regards
Rose
Reply from Vapestore
Hi Wayne,
Thank you for your feedback! We’re glad to hear everything went smoothly with your order. We really appreciate you taking the time to leave a review and hope to see you again soon.
Kind regards,
Rose
Brilliant store
Brilliant store, so helpful with enquiries, especially if your order is late! Such a great range
May 29, 2026
Reply from Vapestore
Hello There
We're so glad you had a brilliant experience and found our team helpful with your inquiries. We appreciate your kind words about our range!
Kind regards
Rose
Reply from Vapestore
Hello There
We're so glad you found our website easy to use and enjoyed our delivery!
Kind regards
Rose
I could get exactly what I wanted and…
I could get exactly what I wanted and the special deals saved me money. Also I inadvertently ordered the wrong flavour and the order was changed immediately.
June 12, 2026
Reply from Vapestore
Hello There
We are so glad you found exactly what you needed and saved money with our deals! We are happy we could promptly correct your order.
Kind regards
Rose
Great store
May 29, 2026
Reply from Vapestore
Hello There,
Thank you for your feedback! We're glad to hear you think so highly of our store. We appreciate your support and look forward to serving you again.
Kind regards
Paul
Reply from Vapestore
Hi Ian,
Thank you for your great review!
We're delighted to hear that you were happy with our product selection and tracked delivery service. It's fantastic to know that everything went smoothly for you.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
Rose
Reply from Vapestore
Hello There
We appreciate your positive feedback! We are so pleased you enjoyed our flavors and prompt delivery.
Kind regards
Rose
Excellent Company and the best quality…
Excellent Company and the best quality supplier of UK manufactured juices.
Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again.
Love the member points that give welcome discounts on top of regular multiples deals.
Would not go anywhere else
December 6, 2025
Reply from Vapestore
Hello There,
Thank you for your thoughtful feedback and continued support! We’re delighted to hear you value our product quality, UK manufacturing, and the member points and discounts.
We also appreciate your understanding regarding the recent delays and stock issues during our warehouse transition. We’re pleased to be getting back on track and will continue working to improve availability and service consistency.
It truly means a lot that you wouldn’t go anywhere else — thank you for your loyalty.
Kind regards
Paul
Reply from Vapestore
Hello There,
Thank you for your kind feedback! We're glad to hear you found our service polite, punctual, and respectful. We truly appreciate your support and look forward to serving you again.
Kind regards
Paul
Reply from Vapestore
Hello There
We appreciate your positive feedback! We are so pleased you found our products to be good value.
Kind regards
Rose
Great service prompt delivery
May 29, 2026
Reply from Vapestore
Hello There
We're delighted you were happy with our service and prompt delivery. We appreciate your support!
Kind regards
Rose
Great service
Great service, well packaged and a quick delivery.
Excellent.I will be ordering from them again 👍
June 11, 2026
Reply from Vapestore
Hello There
We're so pleased you experienced great service, well-packaged items, and quick delivery. We appreciate your kind words and look forward to your next order!
Kind regards
Rose
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