Vapestore Reviews 17,547

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, noting they are well-packaged and as described, with a wide selection available at good prices. The service is frequently highlighted as outstanding, with many appreciating the quick and efficient dispatch and delivery, often arriving the next day. People also value the easy online ordering process and the responsive customer support that quickly resolves any issues. However, some customers experienced issues with delivery times, with orders taking longer than expected or not arriving at all, despite paying for expedited shipping. A few other people also felt that some products received were faulty or leaked upon assembly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick and efficient... See more

Product

Customers consistently note positive experiences with product, praising the wide selection, good prices, and... See more

Service

Customers had positive experiences with service, consistently praising the fast and efficient delivery, with... See more

Order

People report positive experiences with order, highlighting the ease of ordering and quick delivery. Many... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more

Company replied

Rated 5 out of 5 stars

I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more

Company replied

Rated 5 out of 5 stars

Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more

Rated 5 out of 5 stars

5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars
Vapestore logo

Reply from Vapestore

Hi Ralph,

Thank you for your lovely feedback! We're really pleased to hear you were able to find what you needed easily and that you're happy with your purchase. We truly appreciate you taking the time to share your experience and hope to see you again soon.

Kind regards
Rose

Rated 5 out of 5 stars

Perfect as always

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi,

Thank you for your kind feedback! We're really pleased to hear everything has been perfect as always. We truly appreciate your continued support and look forward to serving you again soon.

Kind regards,
Rose

Rated 5 out of 5 stars

Vapestore 5☆☆☆☆☆

Brilliant on line store easy to order
fast delivery
Just when I needed it on time
My go to place now
5☆☆☆☆☆

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Zara,

We're so happy you found our online store brilliant and easy to order from! It's wonderful that our fast delivery met your needs. We appreciate you making us your go-to place!

Kind regards
Rose

Rated 5 out of 5 stars

Quickly delivered.

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Chris,

Thank you for your feedback! We're really pleased to hear your order was delivered quickly. We appreciate you taking the time to leave a review and hope to see you again soon.

Kind regards,
Rose

Rated 5 out of 5 stars

Highly recommend this shop

Highly recommend this shop, fast delivery and good price

May 30, 2026
Vapestore logo

Reply from Vapestore

Hi Siu,

Thank you for your great feedback! We're really pleased to hear you’re happy with the price and fast delivery, and we truly appreciate your recommendation. It means a lot to us, and we look forward to serving you again soon.

Kind regards
Rose

Rated 5 out of 5 stars

Highly recommend

Great prices and great customer service.

June 12, 2026
Vapestore logo

Reply from Vapestore

Hi Francesca,

Thank you for your feedback! We are pleased you enjoyed our prices and customer service.

Kind regards
Rose

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Easy to use website. Products as described.

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Christopher,

Thank you for your feedback! We’re really pleased to hear you found the website easy to use and that your order arrived quickly. It’s great to know the products matched your expectations as well. We really appreciate you taking the time to share your experience.

Kind regards
Rose

Rated 5 out of 5 stars

A must service

Great service every time from ordering to delivering

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi,

Thank you for your kind feedback! We’re really pleased to hear you consistently receive great service from ordering through to delivery. It means a lot to know we’re meeting your expectations every time, and we truly appreciate your support.

Kind regards
Rose

Rated 5 out of 5 stars

Excellent item and price and very fast…

Excellent item and price and very fast delivery

May 30, 2026
Vapestore logo

Reply from Vapestore

Hi Lisa,

Thank you for your great feedback! We're really pleased to hear you're happy with the item, the price, and the fast delivery. It’s great to know everything met your expectations, and we truly appreciate you taking the time to share your experience.

Kind regards
Rose

Rated 5 out of 5 stars

Good value

Good value, quality items, fast despatch.

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Kelly,

We appreciate your positive feedback! We're so pleased you enjoyed our quality items and fast dispatch.

Kind regards
Rose

Rated 5 out of 5 stars

Always on time 🙂

Always on time 🙂

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi,

Thank you for your feedback! We’re really pleased to hear your deliveries are always arriving on time. We appreciate your support and look forward to serving you again soon.

Kind regards,
Rose

Rated 5 out of 5 stars

Good service

Always quick service and good quality

May 30, 2026
Vapestore logo

Reply from Vapestore

Hi,

We're so pleased you appreciate our quick service and quality. We value your support!

Kind regards
Rose

Rated 5 out of 5 stars

As ever

As ever, quick dispatch and great product. Many thanks

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Gordon,

We are so pleased you enjoyed our quick dispatch and great product. Thank you for your feedback!

Kind regards
Rose

Rated 5 out of 5 stars

Quick delivery

Free testers and quick delivery

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Emily,

We appreciate your positive feedback. We are pleased you enjoyed the free testers and prompt delivery.

Kind regards
Rose

Rated 5 out of 5 stars

Good communication

Good communication. Straight forward ID process and once it’s done I am pleased that I do not have to do it again for further purchases. Received my purchase quickly and in good order 👍

May 29, 2026
Vapestore logo

Reply from Vapestore

Hi,

We're so glad to hear you had a positive experience with our communication and ID process! We appreciate your kind words about receiving your purchase quickly and in good order. Thank you for your feedback!

Kind regards
Rose

Rated 2 out of 5 stars

Failed to deliver

The delivery was sent by royal mail to Stratford upon Avon. I paid the £2.99 for delivery within 24 hours, it's taken 4 days so far and still haven't received the goods as of 11.00 Saturday 20th June.

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Jim,

We're very sorry to hear that you have not received your order and apologise for the frustration and inconvenience this has caused.

Having checked the tracking information, we can see that the parcel is marked as delivered on the 13th. However, we understand that things don't always go as planned, and we appreciate how concerning it is when an order doesn't arrive as expected.

One of our Customer Service Advisors will be in touch with you shortly to investigate this further and help resolve the issue as quickly as possible. We are committed to putting this right for you and sincerely apologise again for your experience.

Thank you for your patience and understanding.

Kind regards,
Rose

Rated 5 out of 5 stars

Excellent as always

Excellent as always

June 13, 2026
Vapestore logo

Reply from Vapestore

Hi Lila,

Thank you for your kind feedback! We really appreciate your continued support and are glad to hear everything has been excellent as always. It means a lot to us, and we look forward to serving you again soon.

Kind regards,
Rose

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