Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more
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Review summary
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I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more
Company replied
Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more
5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more
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Company details
Written by the company
As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids
Contact info
7a Henley Business Park, GU3 2DX, Guildford, United Kingdom
- 0800 644 0000
- support@vapouriz.com
- vapestore.co.uk
4.8
Excellent
18K reviews
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Delivery was really quick so can’t…
Delivery was really quick so can’t fault that. Out of the 7 ordered only 3 were usable. All IVG vapes leaked as soon as put together
June 14, 2026
Reply from Vapestore
Hi,
Thank you for your feedback. While we're pleased to hear that your delivery arrived quickly, we're very sorry to learn that several of the devices were not usable due to leaking.
This is certainly not the level of quality or service we aim to provide for our customers, and we sincerely apologise for the disappointment and inconvenience caused.
One of our Customer Service Advisors will be in touch with you shortly to discuss the issue further and help find a resolution as quickly as possible. We appreciate you bringing this to our attention and apologise again for your experience.
Kind regards,
Rose
Reply from Vapestore
Hi Adam,
Thank you for your continued support and kind feedback! We’re really pleased to hear you’ve consistently had a great experience with us and are enjoying the offers and pricing. It means a lot to have your trust as a regular customer, and we look forward to serving you again soon.
Kind regards
Rose
Reply from Vapestore
Hi Lisa,
Thank you for your feedback! We’re really pleased to hear your order arrived on time and that you’re happy with our prices. We truly appreciate your support and hope to see you again soon.
Kind regards
Rose
Reply from Vapestore
Hi Lianne,
We're so sorry to hear that your delivery still hasn't arrived.
This is certainly not the experience we want any of our customers to have, and we completely understand how disappointing and frustrating this must be. Unfortunately, there was an issue within the courier network which has impacted your order, and we sincerely apologise for the inconvenience caused.
We can see that you're already in touch with one of our Customer Service Advisors, and a replacement is currently being arranged for you.
If there's anything else we can help with, or if you have any further concerns, please don't hesitate to get in touch with any member of our Customer Service team. We'll be more than happy to look into this for you straight away.
Thank you for your patience and understanding while we work to put things right. We truly appreciate your custom and look forward to getting your replacement to you as soon as possible.
Kind reagrds,
Rose
Fast delivery great prices
I picked up a new tank before buying the Freemax M Pro 3, and even after comparing a few other shops, this vape store clearly delivers the best value and premium‑grade products.
June 14, 2026
Reply from Vapestore
Hi Armaan,
Thank you for your thoughtful feedback! We're really pleased to hear you found great value with us and are happy with the quality of your Freemax M Pro 3. It’s great to know we stood out when you were comparing options, and we truly appreciate you choosing us. We hope you continue to enjoy your new setup, and we look forward to serving you again soon.
Kind regards
Rose
Ordered Sunday afternoon received…
Ordered Sunday afternoon received Tuesday quick delivery value for money
June 14, 2026
Reply from Vapestore
Hi Pamela,
Thank you for your feedback! We’re really pleased to hear your order arrived so quickly and that you feel you got great value for money. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
0 stars...I ordered in March andcstill…
0 stars...I ordered in March andcstill having received my order 3 months later!!
Customer service is appalling!!
March 27, 2026
Unprompted review
Reply from Vapestore
Hello There,
Thank you for your feedback, and I would like to sincerely apologise for the delay and the frustration this has caused.
This is certainly not the level of service we aim to provide. As Customer Services Manager, I would like to personally investigate this matter and work towards a resolution for you as quickly as possible.
Could you please contact me directly with your order details, or provide your contact information, and I will review your case as a priority and be in touch as soon as possible.
Kind regards,
Paul
Customer Services Manager
Products are good and reasonably…
Products are good and reasonably priced. Delivery is quick.
June 14, 2026
Reply from Vapestore
Hi Louisa,
Thank you for your feedback! We’re really pleased to hear you’re happy with the quality of our products, the pricing, and the quick delivery. We truly appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Reply from Vapestore
Hi Heather,
Thank you for your kind feedback! We’re really pleased to hear you found our service quick and reliable, and that your order was delivered promptly. We truly appreciate your support and look forward to serving you again soon.
Kind regards
Rose
Fast delivery,,packaged well and good…
Fast delivery,,packaged well and good price, great service.
June 13, 2026
Reply from Vapestore
Hi Carol,
Thank you for your great feedback! We’re really pleased to hear your order arrived quickly, was well packaged, and offered good value for money. It’s also great to know you were happy with the overall service. We truly appreciate your support and hope to see you again soon.
Kind regards
Rose
Very easy to use your website and a…
Very easy to use your website and a fast delivery thanks.
June 14, 2026
Reply from Vapestore
Hi Robert,
Thank you for your feedback! We're really pleased to hear you found the website easy to use and that your order arrived quickly. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Reply from Vapestore
Hi Stella,
Thank you for your kind feedback! We're really pleased to hear you're happy with our service, pricing, and speedy delivery. We truly appreciate your support and look forward to serving you again soon.
Kind regards
Rose
Yet another great service from the…
Yet another great service from the Vapestore! Bargain deals, value for money and expidient delivery! What more could you want! Keep it up Vapestore! 👍👍👍
May 30, 2026
Reply from Vapestore
Hi Chris,
Thank you for your fantastic feedback! We’re really pleased to hear you’re enjoying the great value, bargain deals, and speedy delivery. It means a lot to know you’re consistently happy with our service, and we truly appreciate your continued support and encouragement.
Kind regards
Rose
I can’t recommend Vapestore high enough…
I can’t recommend Vapestore high enough , their huge range of vapes and refills are amazing and their despatch time is outstanding. And to top that off they have brilliant offers on regularly.
I wouldn’t go anywhere else for my vapes,
Well done to all at Vapestore 😊
June 13, 2026
Reply from Vapestore
Hi Cath,
Thank you so much for your incredibly kind and thoughtful feedback. We’re really pleased to hear you’re enjoying our wide range of vapes and refills, and that our dispatch speed and regular offers are hitting the mark for you.
It truly means a lot to know we’re your go-to choice, and we’ll make sure the whole team sees your lovely comments. We really appreciate your support and look forward to continuing to serve you.
Kind regards
Rose
Found what I needed easily and love it!
May 30, 2026
Reply from Vapestore
Hi Ralph,
Thank you for your lovely feedback! We're really pleased to hear you were able to find what you needed easily and that you're happy with your purchase. We truly appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Perfect as always
June 13, 2026
Reply from Vapestore
Hi,
Thank you for your kind feedback! We're really pleased to hear everything has been perfect as always. We truly appreciate your continued support and look forward to serving you again soon.
Kind regards,
Rose
Vapestore 5☆☆☆☆☆
Brilliant on line store easy to order
fast delivery
Just when I needed it on time
My go to place now
5☆☆☆☆☆
June 13, 2026
Reply from Vapestore
Hi Zara,
We're so happy you found our online store brilliant and easy to order from! It's wonderful that our fast delivery met your needs. We appreciate you making us your go-to place!
Kind regards
Rose
Quickly delivered.
June 13, 2026
Reply from Vapestore
Hi Chris,
Thank you for your feedback! We're really pleased to hear your order was delivered quickly. We appreciate you taking the time to leave a review and hope to see you again soon.
Kind regards,
Rose
Reply from Vapestore
Hi Siu,
Thank you for your great feedback! We're really pleased to hear you’re happy with the price and fast delivery, and we truly appreciate your recommendation. It means a lot to us, and we look forward to serving you again soon.
Kind regards
Rose
good price and fast for cashback
May 30, 2026
Reply from Vapestore
Hi Norman,
We appreciate your positive feedback! We are so pleased you were happy with our price and fast cashback.
Kind regards
Rose
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